Smartphones blackBerry email reconciliation

Hello

My Organization recently upgraded my phone to a Blackberry Bold 9650, OS v5.0, BIS. I have had some problems with my e-mail address and have been unable to find solutions by searching the forums.

(1) my new messages not immediately reconcile my BB when I have Outlook 2003 open. It will reconcile only manually or once I close Outlook.

(2) deleted emails or read in Outlook 2003 will not change their status on the BB. I have to go back into the phone and manually or delete, either open the emails that I've seen.

As far as I can tell my settings on my BB are all correct:

Wireless reconcile - suite

Victories of conflicts - Mailbox

I deleted and referred the service two times books.

Any help you could provid would be greatly appreciated.

Hi and welcome to the Forums!

The first thing to understand is that what you do in Outlook and what's happening on the BB are not at all directly. On the contrary, each closer to the mail server with whatever they each capacity. For the BB, it will be governed by the present:

  • KB05133 Features of the BlackBerry Internet Service email reconciliation

For Outlook... Well, that depends on a bunch of other things... it can be configured to delete emails from the server when it is downloaded or leave them on the server (in a couple of different ways). If you delete them from the server, this could completely explain why your BB gets nothing while Outlook is running (because Outlook is to remove server, nothing for the BIS to find when it checks then new things on the server).

This Ko has some advice for the configuration of Outlook:

  • KB12283 How to leave or remove copies of e-mail messages on the mail server

Good luck!

Tags: BlackBerry Smartphones

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