Software install / "scan to" destinations; C7180 All-n-1

Printer Photosmart C7180, WIN7.  Original problem began on WIN Vista, still present on W7.  Device worked fine for 2 years, analysis of hundreds of prints & slides. One day, all destinations "scan to" disappeared and scan function would not work. Email customer support told me to uninstall and reinstall the software 14 times.  Later, I bought the CD with software & drivers for W7.  the software installs, but fails on the configuration.  I tried the solutions proposed in the forum; no joy... so please, don't advise me to uninstall/reinstall unless you have additional information.  I am able to use print and copy functions with direct USB connection to the computer "scan" won't work without the destinations Is there a way to reintroduce these places of destination without having to install the software?  If there is no solution I'll throw this expensive printer, I really like, and use my old Lexmark and my Scanjet 5370 years ago. I've tried 2 dozen relocations since the cd software and a download and work with 'these guys in India' by email. Help if you can!

Your Win7 computer is a new, or one that you upgraded to Vista?

Are you able to scan using the built-in software to Win7?

Tags: HP Printers

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