Software not implemented fingerprint reader

I can't configure simplepass fingerprint reader software. I tried the HP Center utility icon. It doesn't do anything. I "ve also tried each executable file in the folder of the program simple and none of them pass doesn't make something else that travel the pop-up UAC to Hello run the eprogram th file. Is it possible, since it is a refurbished unit, it has not been correctly set up at HP?

Thank you!!!

Donald

Hi Donald,.

Welcome to the Community Forum of HP.

I'm not the only one to help you with this; I never - ever - was able to get the version of series 8 HP SimplePass software works correctly.  When I was able to run, he soon blurred place a small ball of code-waddle.  Sigh.  I use the 6 series, the old version of AuthenTec's HP SimplePass - is no longer on the list official "support" but used by many and, oh, so strong and vigorous.

However, series 8 is the official version of these days AND 8 series is the version that comes with the latest laptop computers.  Series 8 is the future.  We move.

If - the following may be useful that everything else is equal, and the universe is not against you:

Reference:

ENVY of HP TouchSmart m7-j120dx Notebook PC drivers

Open the file > click Download > click 'open in Adobe Reader.

HP SimplePass upgrade instructions

If your HP SimplePass is a heap of smoking rubble (broken):

Jump down to about Page 10 (updated) - Look / search the Section Hard Reset séquence

Next:

See the Section on Page 2 (updated):

HP SimplePass and fingerprint Scanner Support Document - Windows 8

Then, if necessary:

Better, you can complete the procedure / steps in the section:

Procedure - updated / (install HP SimplePass Re)

NOTES:

  • Observe the warnings that the series 6 and series 8 HP SimplePass are not the same program.  Do not try to install series 6 HP SimplePass on a computer on which you have already installed the 8 HP SimplePass series.  While it is true that we can term series 6 HP SimplePass on your laptop, you cannot have the two programs on the system at the same time.  They are not compatible - they were written by different programmers - they were written by competing companies - programs do not like each other.
  • Remember that series 8 has no 'fix' option for the 6 series mentioned in the Guide.  You need to reinstall the HP SimplePass software (available in the Guide, or in your case, Don, site Web on your computer supports pages).
  • For best results, do not skip the reboot / reboot sequences.  Windows like a good restart.  HP SimplePass really enjoys a good reboot sequence; the database is a fussy code fish.
  • If all else fails and you have tried everything and that the universe is against you - completely remove the program from the computer, perform the Hard Reset sequence - do not forget this isn't, won't erase your computer - and then, very slowly, start on the Section:

Procedure - updated / (install HP SimplePass Re)

  • Don't forget that if you want really to CONNECT using your fingerprint, you HAVE not even fingerprints - Windows 8.1 has its own connection software native of fingerprints that will at least you connect to Windows.  You cannot use it to control the Web sites, but you can get at least on the computer by using the fingerprint reader.

Good luck!

You should search this forum for what other Experts say!

Click on the Thumbs - Up Kudos to show that you appreciate the help.

Click on accept as Solution when the answer provides a fix or a workaround!

Although I strive to reflect best practices of HP, I do not work for HP.

Tags: Notebooks

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