software order questions

Hello, I bought students year Software hosted yesterday evening and I received an email saying that you have problems with your ordering system. I really need this software as soon as POSSIBLE, and he said I would be back here today, but I did not yet? I was wondering what was happening with my order now and when I get it?

To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
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Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

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