software unknown error (0x00000d) exception when you try to start olympus master 2 prog

When you try to start olypus master 2 has got the message "the exception unknown exception soft ware (0x00000d) occurred in the application at location 0x01ooo94818.

I also looked in the management of the comp & found the following:

Log name: Application
Source: Application error
Date: 2010-08-26 10:43:37
Event ID: 1000
Task category: (100)
Level: error
Keywords: Classic
User: n/a
Computer: Admin-PC
Description:
Failing application OLYMPUS Master.exe, version 2.3.0.2, time stamp 0x4b0d15c5, failed module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception 0xc015000f, offset error 0x0005b80a, process 0xd2c id code, start the application time 0x01cb450320f41867.
The event XML:

 
   
    1000
    2
    100
    0 x 80000000000000
   
    53267
    Application
    Admin-PC
   
 

 
    OLYMPUS Master.exe
    2.3.0.2
    4b0d15c5
    ntdll.dll
    6.0.6002.18005
    49e03824
    c015000f
    0005b80a
    D2C
    01cb450320f41867
 

Am not a comp expert so any ideas on how I can get this prog to start over?

Tried to put in orig cd but even occurs.

Thank you

Hambman

Hi Hamman1,

1. were you able to open this application as soon as possible?

Step 1

Check the hard drive for bad sectors.
http://Windows.Microsoft.com/en-us/Windows-Vista/check-your-hard-disk-for-errors

Step 2

If the problem occurs, you might uninstall and reinstall the application to a different location.
http://Windows.Microsoft.com/en-us/Windows-Vista/uninstall-or-change-a-program

Bindu R - Microsoft technical support.

Tags: Windows

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