solve the USB message is "unrecognized device".

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• ESXi 6 - unable to connect the USB device to VM

  Hi people:

  I have a problem with a specific USB 3 device to try to connect to a virtual computer.  The device is a Toshiba USB 3 5 TB hard drive, and it is recognized by ESXi I see when I do a lsusb command, but it is never offered as a choice available to connect to a virtual computer.  I tried to restart management agents, restart ESXi with the connected device so that it is immediately detected at startup.  I tried using the web client to vcenter server appliance and the native client C.  She just never appears as a choice just as if it is not there.  Other USB 3 devices, including a Startech gigabit network device and another 2 TB Toshiba USB drive appear as a choice, so it doesn't seem to be a problem with USB 3 devices as a whole.  I have connected to other computers and even an Arch Linux VM under the same ESXi which has a Startech USB 3 connected via PCI Passthrough controller and it works in all places.  I tried to connect to a USB 2 port just for the heck of it, and I got the same result (invisible to virtual machines) here is what information I have via the newspapers.  I see a few entries on the device being suspended in the vmkernel journal, but I don't know if it is normal for a device until it is assigned to a virtual computer.

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  lsusb

  lsusb [root@naplesesxi:/var/log] Bus 004 Device 011: ID 0480:d011 Toshiba America information. Systems, Inc.. Bus device 004 008: ID 0 b 95:1790 6 Electronics Corp. AX88179 Gigabit Ethernet Bus device 003 003: ID 2109:2811 Bus 004 Device 007: ID 2109:8110 Bus 002 Device 012: ID 1058:1003 Western Digital Technologies, Inc. Elements 1000 GB Bus 007 Device 002: ID 059b: 0277 Iomega Corp. Bus 004 Device 002: ID 0764:0501 Cyber Power System, Inc. CP1500 AVR UPS Bus 002 Device 003: Hub 4 ports ID Genesys Logic, Inc. 05e3:0610. Bus 004 Device 002: ID 0781:5583 SanDisk Corp. Bus 002 Device 002: ID 8087:0024 Intel Corp. integrated rate matching hub Bus 001 Device 002: ID 8087:0024 Intel Corp. integrated rate matching hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub [root@naplesesxi:/var/log]

  lsusb detail

  [root@naplesesxi:/var/log] lsusb - v d 0480:d011 Bus 004 Device 011: ID 0480:d011 Toshiba America information. Systems, Inc.. Device descriptor: bLength 18 bDescriptorType 1 bcdUSB 3.00 bDeviceClass 0 (defined at the Interface level) bDeviceSubClass 0 bDeviceProtocol 0 bMaxPacketSize0 9 idVendor 0 x 0480 Toshiba America information. Systems, Inc.. idProduct 0xd011 bcdDevice 6.07 iManufacturer 1 TOSHIBA

  iProduct 2 external USB 3.0

  iSerial 3 20140426016164

  bNumConfigurations 1

  Configuration descriptor:

  bLength 9

  bDescriptorType 2

  wTotalLength 44

  bNumInterfaces 1

  bConfigurationValue 1

  iConfiguration 0

  bmAttributes 0xc0

  Self-powered

  MaxPower 2mA

  The interface descriptor:

  bLength 9

  bDescriptorType 4

  bInterfaceNumber 0

  bAlternateSetting 0

  bNumEndpoints 2

  bInterfaceClass 8 Mass Storage

  bInterfaceSubClass 6 SCSI

  80 bulk bInterfaceProtocol only

  iInterface 0

  Endpoint descriptor:

  bLength 7

  bDescriptorType 5

  bEndpointAddress 0 x 81 EP 1 IN

  bmAttributes 2

  Transfer in bulk of Type

  Synch type none

  Usage Type data

  wMaxPacketSize 0 x 0400 1 1024 bytes

  bInterval 0

  bMaxBurst 14

  Endpoint descriptor:

  bLength 7

  bDescriptorType 5

  bEndpointAddress 0 x 02 EP 2 OUT

  bmAttributes 2

  Transfer in bulk of Type

  Synch type none

  Usage Type data

  wMaxPacketSize 0 x 0400 1 1024 bytes

  bInterval 0

  bMaxBurst 14

  Object store binary descriptor:

  bLength 5

  bDescriptorType 15

  wTotalLength 42

  bNumDeviceCaps 3

  Functionality of the USB 2.0 Extension device:

  bLength 7

  bDescriptorType 16

  bDevCapabilityType 2

  bmAttributes 0x00000002

  Link Power Management (LPM) taken in charge

  Feature of the superSpeed USB device:

  bLength 10

  bDescriptorType 16

  bDevCapabilityType 3

  bmAttributes 0x00

  wSpeedsSupported 0x000e

  Device can operate at full speed (12Mbps)

  Device can operate at high speed (480 Mbps)

  Device can operate at SuperSpeed (5Gbps)

  bFunctionalitySupport 1

  Fully functional low peripheral speed is Full Speed (12 Mbps)

  bU1DevExitLat 10 micro seconds

  bU2DevExitLat 2047 micro seconds

  Functionality of the device ID container:

  bLength 20

  bDescriptorType 16

  bDevCapabilityType 4

  Want 0

  ContainerID {14c4c0cc-6785-495d-8dcb-c74305d84121}

  Device status: 0x0001

  Self-powered

  [root@naplesesxi:/var/log]

  VMkernel when pluggin installed in drive

  2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > usb 4-4: new USB drive found, idVendor = 0480, idProduct = d011 2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > usb 4-4: new USB device strings: Mfr = 1, product = 2, SerialNumber = 3 2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > usb 4-4: product: external USB 3.0 2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > usb 4-4: manufacturer: TOSHIBA 2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > usb 4-4: serial number: 20140426016164 2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > xhci_hcd 0000:00:14.0: Add ep 0x81, slot 12, new flags drop id = 0 x 0, add new flags = 0x8 2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > xhci_hcd 0000:00:14.0: Add ep 0 x 2, location 12, new flags drop id = 0 x 0, add new flags = 0 x 18 2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > xhci_hcd 0000:00:14.0: xhci_check_bandwidth called for udev 0x4302ab3e2bc0 2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > xhci_hcd 0000:00:14.0: new context of input control: 2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > xhci_hcd 0000:00:14.0: exit after config context successful ep cmd: 2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > usb 4-4: name of the vendor: 0 x 0480, product: 0xd011, revision: 0 x 0607 2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > usb 4-4: Interface subclass: 0x06, Protocol: 0 x 50 2016-03 - T 02, 20: 04:23.337Z cpu5:33148) WARNING: LinScsiLLD: scsi_add_host:573: sgMaxEntries vmkAdapter (usb-storage) rounded up to 255. Indicated size was 65535 2016-03 - T 02, 20: 04:23.337Z cpu5:33148) LinPCI: LinuxPCI_DeviceIsPAECapable:581: device capable of EAP at 0000:00:14.0

  2016-03 - T 02, 20: 04:23.337Z cpu5:33148) DMA: 646: DMA 'vmhba50' engine, created using the Mapper "DMANull."

  2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > usb-storage 4 - 4:1.0: interface is claimed by usb-storage

  2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > usb 4-4: device is not available for passthrough

  2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > usb 4-4: usbfs: registered usb040b

  2016-03 - T 02, 20: 04:23.337Z cpu5:33148) < 6 > hub 4 - 0:1.0: suspended

  2016-03 - T 02, 20: 04:23.349Z cpu0:32819) ScsiNpiv: 1505: GetInfo for adapter vmhba50, [0x4301a7966240], max_vports = 0, vports_inuse = 0, linktype = 0, status = 0, failreason = 0, m = bad0020

  2016-03 - T 02, 20: 04:23.493Z cpu5:33105) < 6 > xhci_hcd 0000:00:14.0: xhci_hub_status_data: port polling station.

  2016-03 - T 02, 20: 04:25.340Z cpu5:33111) < 6 > usb3 usb: suspended

  2016-03 - T 02, 20: 04:25.340Z cpu5:33111) < 6 > usb3 usb: suspended

  2016-03 - T 02, 20: 04:34.056Z cpu6:33107) < 6 > usb-storage 4 - 4:1.0: suspended

  2016-03 - T 02, 20: 05:15.869Z cpu4:162661) < 6 usb transfer > disabled

  2016-03 - T 02, 20: 05:16.059Z cpu2:162686) VC: 3551: device rescan time 9 msec (total number of 5 devices)

  2016-03 - T 02, 20: 05:16.059Z cpu2:162686) VC: 3554: Filesystem probe time 13 msec (devices surveyed 3 out of 5)

  2016-03 - T 02, 20: 05:16.059Z cpu2:162686) VC: 3556: refresh the time open volume 1 msec

  2016-03 - T 02, 20: 05:16.150Z cpu1:162688) < 6 > usb transfer enabled; all eligible devices will be claimed by the kernel drivers

  2016-03 - T 02, 20: 05:16.235Z cpu6:162690) VC: 3551: device rescan time 8 msec (total number of 5 devices)

  2016-03 - T 02, 20: 05:16.235Z cpu6:162690) VC: 3554: Filesystem probe time 11 msec (devices surveyed 3 out of 5)

  2016-03 - T 02, 20: 05:16.235Z cpu6:162690) VC: 3556: refresh the time open volume 1 msec

  2016-03 - T 02, 20: 05:16.292Z cpu2:162691) ScsiScan: 836: vmhba0:C0:T0:L0 Path supports the REPORT LUN 0 x 11

  2016-03 - T 02, 20: 05:27.898Z cpu3:162776) CMMDS: CMMDSVSIUpdateNetworkCbk:2150: RECONFIGURE interface vmk3 with cmmds (success).

  2016-03 - T 02, 20: 05:27.921Z cpu3:162776) VC: 3551: device rescan time 9 msec (total number of 5 devices)

  2016-03 - T 02, 20: 05:27.921Z cpu3:162776) VC: 3554: Filesystem probe time 13 msec (devices surveyed 3 out of 5)

  2016-03 - T 02, 20: 05:27.921Z cpu3:162776) VC: 3556: refresh the time open volume 1 msec

  2016-03 - T 02, 20: 05:28.512Z cpu4:162776) Config: 680: "SIOControlFlag2" = 0, the old value: 0, (State: 0x0)

  2016-03 - T 02, 20: 05:32.679Z cpu0:162776) Config: 680: "VMOverheadGrowthLimit" = 4294967295, old value: 4294967295, (State: 0x0)

  2016-03 - T 02, 20: 05:34.612Z cpu6:162983) FixedMem TPM: start = 0xfed40000, end = 0xfed44fff, 0 = write protection

  2016-03 - T 02, 20: 05:46.397Z cpu7:162998 = 73 a 64522 opID) World: 15514: VC opID HB-SpecSync-host-9@0-3fda4c20-7-209f maps to vmkernel opID 73 a 64522

  2016-03 - T 02, 20: 05:46.397Z cpu7:162998 = 73 a 64522 opID) Config: 680: "HostLocalSwapDirEnabled" = 0, the old value: 0, (State: 0x0)

  2016-03 - T 02, 20: 06:00.897Z cpu3:162786 opID = 478d4c8) World: 15514: VC opID HB-SpecSync-host-9@0-799bbb99-81-212f maps to vmkernel opID 478d4c8

  2016-03 - T 02, 20: 06:00.897Z cpu3:162786 opID = 478d4c8) Config: 680: "HostLocalSwapDirEnabled" = 0, the old value: 0, (State: 0x0)

  Hi guys, I just had the same issue and it resolved on my test environment.

  I got the device ID using "lsusb".

  Bus 004 Device 002: ID 0480:d011 Toshiba America information. Systems, Inc..

  where 0480:d011 is the device ID

  Then ran the following command:

  oddities s esxcfg-module = 0480:d011:i usb-storage

  After a reboot I was able to cross the device for my VMs.

  I'm not an expert in this field, as far as I can understand of this thread: problem mit USB Passthrough (eine andere nicht, geht HDD) - to vSphere5 / ESXi 5.0 5.1 - VMware Forum und "usb-storage" module crashes when you try to access the drive and does not pass through to the arbitrator of the usb. The person in this thread turns off the usb storage but I boot from USB and so I couldn't do it. Steal the idea of this thread: zero calorie tech deals: VMFS formatted USB sticks in VMware vSphere 5.1 I could exclude the USB from the usb-storage module device (I think).

  I have not tested how this affects other features, but initial test is positive.

• The HID-compliant consumer control device

  I have 2 PCs both running window XP. Recently, every time a PC is turned on, it always pup - up window and asking for "a new HID-compliant consumer control device" is and ask you to install the device driver.
  However, I can't find the driver - when I have the PC auto search the drive and tried to install it, it has always failed to do so and next time, when the PC is turned on, the same situation happened. Isn't it very annoying. correct driver. Pls help-

  1. What is consistent with the above HID consumer control device?-my PC another has no such feature compliant consumer control, when I checked the "Human Interface Device/Hardware Manager.
  2. how to solve this annoying problem...

  Thanks for your help.

  Hi Benshu,

  ·         Did you do changes on the computer before the show?

  I suggest you to disconnect all external devices (printers, scanner, USB (universal serial bus) drives, etc...)  Except the keyboard and mouse and then start.

  If this solves the problem, then add back devices at a time until you discover the piece of hardware causing the issue.  Then get any drivers\software update for the device.

  Also go through the event viewer crash logs and check what is the application and the module that fails to load. If you find error messages after return the exact error message so that we can help you better.

  Procedure to view and manage event logs in Event Viewer in Windows XP

  http://support.Microsoft.com/kb/308427