Source and output windows display the content horizontally cut - that makes it much too

Hi everyone - I use both the CC2014 and the old versions CC of the Media Encoder to convert WMVs for use in Captivate 5.5. The software has been installed on a new machine, so initially when I did drag an item in the queue (in two versions), Windows Source and output would show only black and would make black only.

Later, I discovered that Quicktime must be installed I did (for Windows 7).

Now the two encoders show the cut content to half way down in the Source and the release of windows. content reproduced and when it is encoded (as a flv in CC for example), it displays remove off as well.

The basic video settings are set to Match Source is not a question of culture. I have two monitors and have seen oddities when questions arise on different monitors - the graphics card is a NVidia Quadro K2100M.

Any Format choose to exit, the result is the same. The software knows the correct proportions of the source video, only half superior is cut off - that is black.

Is this something experienced by someone else?

Thank you

Frank

Yes confirmed the answer given by marisela2013 in the link more than half of the video is missing (black screen) - Help! regarding the removal of said KB Microsoft update fixes the problem.

It solves the problem under a new laptop of Dell Win 7 with CC2014 and CC installed with this update removed.

Thank you

Frank

Tags: Adobe Media Encoder

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