Speakers/headphones, product name: 610-1030y

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• DV7T-4100 no noise at all - w / Built in speakers, headphones or using the HDMI to the TV connection

  Hello and thank you in advance for any help provide you.

  DV7T-4100 w/processor i5 M460

  Product ID: WW189AV

  Home Premium to Windows 7 (64-bit)

  My laptop has no sound at all - built in speakers, headphones, even when not connected to my TV via the HDMI port (which is a separate conductor).

  2 weeks ago, all the sounds worked. I look at the (and listen to) the videos to youtube using my headphones. I stopped a video and used my laptop until the next day. There isn't any installs or updates applied I know. The next day, I closed Youtube and play words with friends and there was no noise. I restarted the laptop and still no sound.

  I have read and worked through many processes and patches found on this and other forums, but did not get his job. Also I tried to restore my laptop fails for before this issie but my restore points (corrupted).

  Drivers: The two drivers are present and state that they do not work correctly - this is the current version

  ATI high definition Audio Device Date 06/05/2010 Ver 7.11.0.7706

  IDT High Definition Audio Codec Date 17/06/2010 Ver 6.10.6289.0

  I uninstalled (checked delete the driver for this device) and reinstalled several times.

  I uninstalled, shutdown, removed power and battery, which is held from the Start button / stop for 30 seconds and then the and let it reinstall the drivers (they installed automatically when starting, I was not able to run the sp50642.exe I downloaded).

  I also used the HP recovery tool and reinstalled the drivers to factory default

  I run Microsofts problem finder and reports everything works.

  I checked there is no settings enabled or disabled. When I test the speakers 'Sound and headphones' properties, I get "could not play the test tone".

  FYI - I did not update the BIOS but I checked and mine is the updated F.29 version but the date is more than 14 days, then the download version of the SP55299.

  I appreciate any assistance troubleshooting, you may need to provide. Please let me know any other info I can provide. Thank you

  Hi JSHEP500,

  I suggest that you perform a backup and restore to an earlier date when the sound worked. Here is a document for using Microsoft System Restore (Windows 7) which explains how to go back to a previous restore point.

  If this does not resolve your problem, you will need to recover Windows 7 operating system using Microsoft Windows Backup and Restore.

  I hope that this helps, please let me know how it goes.

  Thank you and have a great day!

• Product name: 700-010xt: HDMI does not work after upgrade to Windows 10 - product name: 700-010xt

  I upgraded my desktop HP ENVY 700 to Windows 10 computer and HDMI I used for the second monitor no longer works.

  It worked when I had windows 8.1.

  It has the graphic card NVIDIA Geforce GT 640 (as displayed in the list of devices)

  I tried HP Recovery Tool to restore the original driver, but it didn't work. Second monitor is not detected.

  Any HELP is greatly appreciated.

  Thanks in advance

  Product name: 700-010xt

  Hello

  Try this driver and see if that helps

  http://www.GeForce.com/drivers/results/96883

• activate backlit keyboard HP Pavilion product name: 15-e055sx

  How can I turn on backlit keyboard on my RESUME

  Pavilion Notebook 15-e055sx

  Product name: 15-e055sx

   

  Product number: E0Y36EA

  I use the operating system: 64-bit Windows 8

  Thank you

  Hello

  Based on the following specifications, is NOT having a backlit keyboard so you can not turn on:

  http://support.HP.com/us-en/document/c03825476

  Kind regards.

• New ThinkPad T460p just arrived - the product name and serial number missing from the outside of the machine

  This page shows where the product name and serial number should supposed to be on my ThinkPad: https://support.lenovo.com/us/en/find-product-name?cid=EDM_2016_NA_US_PP_SUPPORT_V2&RRID=1014681098&...

  However, any of these are displayed on the outside of my machine anywhere.

  I happen to know the product name and serial number. I was able to find other ways - that is not the issue. As far as I know, these physical labels should have with the machine.

  Was it simply a mistake during Assembly, or Lenovo just stopped putting on these labels? If the first case, is there a way to ask Lenovo send me these labels? If the latter, Lenovo might consider updating the page linked above.

  Any inisight would be duly appreciated.

  Nicholas

  My T460p shows the T460p at the bottom right of the screen and the serial number and the code of the product under the battery. But the T460 is very dark on the corner of the screen, and Seraglio/product numbers appear on the very dark black label under the battery.

• Product name: G5350uk: Windows detected a hard disk problem

  Hello

  Windows 7

  Serial number: [personal information deleted]

  Product name: G5350uk

  Number of hard driveT3750528AS

  Windows and Intel are telling me that my hard drive is about to fail, but no reason is given. The drive is only about a third full.  I saved everything according to the instructions of Windows but don't know how to proceed.  Windows tell me to contact the computer manufacturer to determine if the disk must be replaced or repaired, but as my PC is now out of warranty I do not know if HP would be able to help me.

  I have attached a PNG file with two errors.  Printing of Intel is not very clear but says "drive on Port 0: at risk.  I have reset the error but it keeps re-appearance.

  Can someone point me in the right direction to have this issue resolved for example find a cause and repair or replace the drive?

  Thanks for your help

  

  Hey there @cws777!

  I think it will be best to replace the hard drive with a new one. As @wb2001 writes that you can try to clone your current OS using a cloning software, and if you decide to go with a WD drive, you can use Acronis True Image WD Edition:

  http://products.wdc.com/support/kb.ashx?ID=4BPn00

  Also, here is a KB article with the steps of how do:

  http://wdc.custhelp.com/app/answers/detail/A_ID/3682/~/how-to-manually-clone-a-disk-with-Acronis-True-Image-WD-Edition-software

  I hope this helps and good luck!

• HP 14-D037TU: missing or not valid product name, product serial number, product number and system on board the number of CT

  After update my notebook(14-D037TU), this error message bios has display at windows startup...

  The following products information programmed into the system card is missing or invalid.

   

  card system (00 a) - product name

   

  card system (00 a) - serial number of the product

   

  card system (00 a) - product number

   

  System (00 a) - on-board system board number CT

  This message which requires me to press ENTER to continue. I also had hard reset my notebook and reinstall a previous version of bios too. but I could not solve this problem.  Please help me...

  For some reason, it seems that the update of the BIOS wiped out relevant info in your BIOS. It will require repairs at HP to restore the info.

• HP TouchSmart 610-1030y replacement of office mouse

  My mouse died on me, and I bought the same mouse HP and the USB dongle for replacement.  I can't find the location on the HP Touchsmart 610-1030Y to replace the existing key.  I found a similar question on the forum that directs me to a picture of a Touchsmart 600, but the back of the computer look the same.  Well, I searched the back of my computer and cannot find the USB dongle.  Help, please!

  Open the rear access door to get where is the wireless dongle.

  

  

  The following image shows the wireless dongle that needs to be removed and replaced with a new one. As you know, each dongle is associated with specific devices.

  

  The following link may or may not work for you.

  http://h20574.www2.HP.com/results.htm?SID=5039931&MEID=A00C7066-E1F2-414B-8FE8-B902899D88B2

• Product name: laptop HP Pavilion 15, Windows 8.1. Touchpad freeze constantly

  Product name: HP Pavilion 15 PC laptop, product number: E3B56PA #ACJ, 8.1 only 64-bit language. Touchpad freeze constantly. Please help as soon as possible.the laptop is almost a year.

  Hello saandeepa,

  Welcome to the HP Forums!

  I understand that your touchpad freezes on your HP Pavilion Notebook 15.

  Let's start by ensuring that drivers are up to date. You can find them here: Synaptics TouchPad Driver.

  Also take a look at this document for issues of touchpad in Windows 8: use and troubleshooting of the TouchPad and ClickPad (Windows 8).

  I would like to know if that helps at all.

• Product name: Pavilion m6-1061er reinstall Windows on the laptop

  Product name: Pavilion m6-1061er reinstall Windows on the laptop

  Serial number: [personal information deleted]

  Windows7 Home was broken, but the hardware is OK. I have no disk with Windows 7 Home.

  I have the sticker on laptop with symbols

  Product key: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

  [Personal information]

  My request is: how to install Windows 7?

  Hello

  There are two options available.

  1. you can order a set of replacement recovery disks using the link below - it will reinstall the operating system, all the drivers, and almost all of the original software (the exception being often tests of MS Office).  They will also recreate all of the original scores, including the recovery Partition.

  Order HP recovery disks.

  2 another option that you might consider is to create your own Windows 7 installation disc.

  Before you try the following, make sure that you can always read the character product activation key 25 on your label Windows COA (5 blocks of 5 alphanumeric games).

  An example of a COA label can be seen here.

  You can create a Windows 7 installation disc yourself using another PC - just download the good Disk Image ( this must be the same version that originally came with your laptop - it is listed as Windows 7 Home Premium 64 - bit ) from the link below and use an app like ImgBurn to burn the ISO correctly on a blank DVD - a guide on the use of ImgBurn to write an ISO on a disc is here.  These Images are clean and a very respected source (Digital River).

  Windows 7 sp1-iso-official-32-bit-and-64-bit

  Use the disk to perform the installation, enter the activation key of Windows on the label of the COA at the request and once the installation is complete, use ' 'phone Method' described in detail in the link below to activate the operating system -this made method supported by Microsoft and is popular with people who want to just have a new installation of Windows 7 without additional software load normally comes with OEM installations.

  http://www.kodyaz.com/articles/how-to-activate-Windows-7-by-phone.aspx

  You may need, additional drivers and software are here.

  Best regards

  DP - K

• Product name: HP 15 Notebook: my card reader does not work - Mute red light does not

  My card reader does not work

  It happened several times after the upgrade to Windows 10

  It may work once or twice after the upgrade, but when there is an update from HP

  My antiverious is Kaspersky internet security and it is compatebale with windows 10

  Also, the Red mute botton does not work but the function works.

  your opinion and your support is appreciated

  Product number: L9N79EA #A2N

  Product name: HP 15 laptop

  Windows 10 House only 64-bit language

  Hello @KhaledMorcy,

  I understand that you are having a problem with your card reader and wanted to help you!

  Have you tried to use Windows Updateto search for the drivers that are compatible with Windows 10?  You can consult this site too: products HP - where can I find drivers Windows 10 and software for my model?

  If you have problems to install the drivers, you can use the tool on the following site:

  Open the Windows Update troubleshooting tool

  It is possible that the drivers are not available for your product.  If this is the case, or the drivers you found do not work, try to use the solutions on this site to work around the problem and let me know how it goes: how: install and update drivers in Windows 10

  Also, check out the following document, as it can help to solve the problem for you:

  HP laptops - use and troubleshooting (Windows 8) memory card readers

  Please let me know if this information has been helpful by clicking the thumbs up below.

  Have a great day!

• Graphics Accelerator reinstall? Product name: HP Pavilion dv4 laptop

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  I wish that the relocation of some assistance.

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  Hello:

  He sometimes does, and sometimes it isn't.

  Based on the specifications of the product for your laptop, here is the link to the graphics driver, you need to reinstall...

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-79613-2&cc=us&DLC=en&LC=en&OS=4063&product=4221606&sw_lang=

• I can not find my full product name... PLEASE HELP

  Recently I bought Hp pavilion G4, but I don't know what is the name of the full product of my laptop... actuallyy dow, I had to load certain drivers and on Web sites, it has computers dozenz laptop g4 and I do not know who is mine. There is no label on my laptop which is y I have this problem and the sticker under the battery is not clearly visible.

  I went through all the posts regarding the name of the product on the website of hp and also downloaded the hp support Assistant, but it only shows product number and the serial number and in the name of the product, he says just laptop HP Pavilion G4

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  Hello

  The NR will keep you refers to this model.

  Kind regards

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• can't separate the speakers/headphones during playback

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  I have a portable m18, and I can't separate sounds when I plugin a helmet speakers. playback options I have the two speakers/headphone on the same option, when I restore windows drivers, I get them separated but not sound on both.

  Im trying to make sounds of a game to play on the default speakers all in headset for teamspeak.

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  Done OK as shown above, now don't nothing that his helmet speakers even when the headset is unplugged.

  

• Product name: HP 15 laptop memory upgrade P:

  Hi I want to uppgrade my ram

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  I looked towards the top of your card and you have an i5 processor, so you have 2 slots and the laptop can take up to 16 GB of RAM in the form of a pair of 8 GB SO-DIMM of DDR3L-1600 modules. 16 gigs is more than likely, you need and 2 x 4 will be many. For 8 (2 x 4), you just get a module more than 4 GB.

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  If it's 'the Answer' please click on 'Accept as Solution' to help others find it.