Single line vertical when using the ADF to Scan or copy on HP Officejet Pro 8600

Printer HP Officejet Pro 8600 Premium (CN577A)

OS: MS 7 64-bit

When you use the ADF for my printer HP CN577A Officejet Pro 8600 Premium, I get a single vertical line on the document which is produced. This occurs when copying or scanning, both black and white and in color. If I scan or copy using the glass, I do not get the vertical line.

I already tried troubleshooting.  I unplugged the printer, left without electricity for several minutes; that didn't fix the problem.  Then, I cleaned the rollers and glass; I always get the vertical line, but only when using the ADF.

My firmware version is up to date (CLP1CN1150CR).

What should I check next?

The only difference between the ADF and scanning flat, from a point of view of the scanner is there on the glass, it happens.  I suggest you get a bright flashlight and examine the corresponsing area hence is the line, it's almost certainly a spot on the strip of thin glass which is being just in the right place.

I've seen some people suggest that put a flashlight almost parallel to the Strip, it shines from the bottom can highlight the area problem.

Tags: HP Printers

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