Spectrum 12 2 HP - 2 M7: my new HP Specter12 2-1 M7 gives me a keyboard illuminated with a black screen and then the mouse does not work.

My new Hp spectrum 12 2 - 1 m7 detachable worked well the first four time I turned it on. Then I put in Google Chrome and it gave me the blue screen of death... I rebooted and then the mouse started working funny or the screen does nothing. I finally took the screen to uninstall Google Chrome, which really didn't help. If I get a black screen with a lit keyboard and sometimes I can get the screen but the mouse is pointing upwards. Help, please.

You may have a hardware problem that appeared to be connected to Chrome install. You have a 1 year warranty.  > >Contact HP

Tags: Notebooks

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