I have a new laptop and my integrated webcam does not work

I need to get help fixing it. It's a brand new computer and the webcam does not work. When I try to access the program, it said that I need to plug a camera

Hey amaury Muñoz.

Welcome to Microsoft Answers Forum.

1. can you please tell us the model number of your computer?

2. is there a built in webcam or what is the model of your webcam?

Can you please give us a little more detail on what is the specific error you get when you try to use the webcam?

Check if you have the drivers installed for your webcam.

As you say that it is a Dell computer, you will need to go on the http://support.dell.com website to download the driver of your webcam installed.

Click on support and drivers.

On the next page, it asks your name and your number.

Select the exact model of your laptop.

This will bring up the option to select your operating system. Choose Windows Vista or Windows Vista 64-bit.

A webcam installed usually appears under the software - multimedia, but it may be different for your model.

You can choose to install now or download. Once it is downloaded and installed, then test again to see if your integrated webcam works.

You can also contact Dell for support, since this is a brand new computer. Here is a link to Dell's Support page options:

http://support.Dell.com/

Thank you.

Irfan H, Engineer Support Microsoft Answers. Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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