Step Record IVR

Hi all

I have a minor breakdown in my mind right now with the record phase i an ivr script 4.x. The problem is that I can make it work with teminating figures such as # or * but I can't make it work if I choose NONE as end key. The thing is that I just want to check and then to email and send it. When I try this I get a popup of Exception (when script debugging) "Contact id: 1897, Channelid: 12, the Contact is in State of Teminated/Connected" and then the script stops due to the termination of the client. How can I get this configuration so that continues to script it to run and running sending email if the user hangs up the phone after completing the recording of a message?

Hello

You've got to catch the exception when the client hangs up, otherwise you will lose the call.

Take a look at this document:

http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_tech_note09186a00803be925.shtml

Hope this helps,

Juan Luis

Tags: Cisco Support

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