strange name in the hp Solution Center

Similar Questions

• How to add HP Photosmart 5520 to the HP Solution Center

  Can someone tell me please how to add my new HP Photosmart 5520 in the HP Solution Center.

  My other printers HP added autumatically when I installed them, but this one did not.  I have spent quite a long time and can't find anything on how to do it.

  Thank you

  pinkcloud

  PinkCloud,

  Welcome to the HP Forum.

  You must install the full features software for your printer: Printer Wizard (the new name for the Solution Center) is installed as part of the installation of the printer software.

  General instructions to install the printer software

  • Create a Restore Point: create a restore - Win7 Point OR create a restore point Win8
  • Open drivers HP & downloads
  • Enter your printer model information
  • Select your printer in the list of the 'results '.

  OR

  • Open e-all-in-one printer, HP Photosmart 5520 drivers
  • Enter your operating system from the menu drop-down
  • Click NEXT and scroll down
  • Find the category driver - software product installation
  • Select the base driver, e-print, or a full features software
  • Save the *.exe installation package (s) on your computer

  The files will probably save in the "folder"downloads. "

  If it is available, you can download print and scan doctor and / or other programs of the category-utilities

  TIP:

  Install the utilities / tools first. bit installation packages are smaller in size

  • If you have control of "Admin", you can highlight the package and "double-click" to install it, otherwise just right-click, select run as administrator and install.

  NOTES:

  •         Look at the bottom half of the main Web page for your printer for helpful videos help with the installation of the printer software!
  •         Scroll through the list of videos back until you find the video that best fits your situation.
  • Connection USB: download and install the driver software before connecting a USB cable.
  • Ethernet: connect the printer to the network and (optional) assign the printer IP address to the router. Once the printer is connected to the network, make sure that the printer is on, and then install the printer software.
  • Once the initial installation is complete and functional, check / install category - updated

  There is valuable information about the Web site, including Manual, pages How-to's , Troubleshooting and SOLUTIONS section and alerts and notifications for your printer.  Be sure to take a comprehensive look at what's available.  To bookmark the page.

  Click on the Thumbs-Up Kudos to testify and say thank you.

  Although I strive to reflect best practices of HP, I do not work for HP.

  When the answer is a good patch or solution to your Question, click accept as Solution !

• Suddenly won't scan hp 8600 function, and the hp Solution Center does not connect?

  I have been regularly using scanning, copying and printing to my HP 8600 printer features 4/1. All of a sudden when I click on the printer icon only functions of the printer are listed. When I click on the HP Solutions Center (which I have not had to do was s/u w / a previous printer) the message says: HP Solution Center cannot run b/c your device installation is not complete. PLS, connect the cable usb or re - run the Setup program from the installation to a network installation CD. If this does not work...

  I insert the CD, re-directed the s/u and nothing has changed. Please notify.

  HP 4/1 8600

  Windows 7

  I see that you have had previous HP products, Katharine. I'm glad to know that you have the software installed for the 8600 with success now.

  However, the center of Solution software you used with the previous units is more used to the 8600. The software installed for the 8600 should have placed an icon that resembles the printer with the name of the printer it labeling on your desktop. This icon opens the wizard of HP printer with options to control the printer.

  Good impression!

• Problem with the HP Solution Center

  Hardware: ASUS Eee PC laptop

  Photosmart C410a Prem (All in One)

  OS: Windows 7

  32 bit

  This morning, the HP Solution Center worked perfectly.  This afternoon, opened it to scan and instead of the name of the printer, the following appeared $FriendlyName$

  Could not repair, so uninstalled printer and all the drivers, software, etc.

  Installed the printer with the 'full installation' who says he understands the solution Center.  Connect printer, scanner works, but there is no access to the scan function of the computer without the Solution Center.  To print using print files.  Solution Center does not appear in the programs anywhere.

  Help, please!

  Thank you.

  SThomas826, I would like firstly to uninstall the printer from the computer entirely. First unplug the USB cord (if one is used). Then make sure that all related files or programs are completely deleted or removed from programs and features, devices and printers and Device Manager. Then, restart the computer.

  Do not connect the USB cable until the software asks.

  Then go to http://goo.gl/y346H and find your appropriate drivers and software for your particular printer model. They are all available as free downloads. You will want to use the "Full Feature" of the software version.

  I would like to know how it goes!

• OfficeJet Pro 8500 All in one – disappear from the HP Solution Center guard

  Background:

  I have two HP all-in-one devices, at the office of one while a 8500 A909a and at home and Officejet 7310 all in one.

  My Dell laptop running Windows 7 Professional 32 Bit.

  I had the laptops and printers for several years, the two were connected through connectiosn fine wired via routers with printing/scanning also up and running by the HP Solution Center.

  If I work in the office and he wanted to scan a document I woul open Solution Center and left two printers would come to the top. I could click on the installed 8500 in the office and it worked fine. Even if I was at home I opened Solution Center, click the 7310 and could very well sweep.

  Problem:

  In recent weeks the 8500 keeps disappearing from the HP Solution Center. He still appears in Control Panel and other applictaiosn of windows like Word and I can print again, BUT not is more visible in the solution Center.

  I load the installation of the driver software (recently downloaded from the website of HP, file name OJP8500vA909_Full_14 (1)) and charging/install the 8500. It takes about 20 minutes to make. The 8500 appears then, but with a suffix like Officejet 8500 (7) after him in the solution Center.

  I can scan then very well but the next day when I start and get to the center of the Solution, it has disappeared again. It's infuriating and wastes a lot of time.

  Please tell us what can I do to load the correct software once and for all for allowing me to use two printers without them disappearing from the solution Center.

  Thanks in advance.

  Hi HPhep42,

  Follow the steps below and let me know what happens?

  First step: clear temp directory

  1. Type %temp% term or search programs and files of field
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

  Second step: downloaded and extracted to your system:

  1 download the drivers and full software features

  Driver and complete software of HP Officejet Pro features

  2. once the download is complete, double-click the file to extract the software.

  3. when the installation window opens, press the Cancel button to stop the installation

  4. tap folder in the race or search programs and files of field

  5. Locate and open the folder starting with 7z (example: 7zS2356)

  6. right click on the folder and select copy

  7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

  8 open the 7z, that you just copied on your desktop

  9 open the Util folder

  10 open the CCC folder

  11 start the uninstall_L4

  12. once the uninstall is complete, restart the computer

  13. run disk cleanup from the tools Accessories\ system under all programs folder

  14. download and install the latest version of Adobe flash player

  Update Adobe Flash Player

  15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

  Let me know if you are able to successfully install the software and driver and are able to print & scan?

• I can't do the hp solution center work properly. How can I fix it?

  When I click on the HP Solution Center a message error poster that says "no HP devices have been detected.  "Solution Center HP close now." The printer is HP Photosmart C4180 all-in-One.  Operating system is Windows Vista 32-bit.

  Hello

  Please follow the steps listed in the following document and reply back with the results.

  http://support.HP.com/us-en/document/c02468684

  Thank you

• I have a PhotoSmart C 6180. I can't get the Software Solution Center

  Where can I find something that will download on Vista 64-bit for thePhotoSmart C6180?  My hard drive has been replaced and my backup did not include printer drivers.  I loaded everything and it prints well, but I can't scan as the center of Solution is missing.  It is said that if the printer is before 2011, the Center is not available and that the disc does not load on 64-bit.

  Y at - there a patch or something that can do this work

  Hello

  If you use the pritner via a USB connection, open the control panel and select printers, do a right click No matter which instance of the printer and delete it.

  Then unplug the USB and restart your PC before, installation of the printer. (For network connection simply go to the next step).

  Then download and install the following software through the screen, which will be added to all of the features as the HP Solution Center Software:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-47461-2&cc=us&DLC=en&LC=en&OS=2100&product=1153494&sw_lang=

  Kind regards

  Shlomi

• HP 4315 all-in-One: application of the HP Solutions Center in point 8.1 of Windows

  Windows 8.1 installed and reinstalled driver for HP 4315 All In One.  The HP Solutions Center's application is not found and I can't locate it on the web.  I followed the link to HP, but the solution Center wasn't there.

  Hello

  Only a set of available drivers for your printer for Windows 8.1, the HP Solution Center is not available for any later operating system.

  You can find no workaround available HP solutions Center below:

  http://support.HP.com/us-en/product/HP-OfficeJet-4315-all-in-one-printer/1138382/model/1138383/document/c03467277

  And below, you can find no workaround available for the box program to HP tools:

  http://support.HP.com/us-en/product/HP-OfficeJet-4315-all-in-one-printer/1138382/model/1138383/document/c03467279

  Kind regards

  Shlomi

• DeskJet d2430: printer does not appear in the hp Solution Center

  I installed the HP Solution Center. My scanner appears but the printer does not work so I can't align the cartridges or print test pages.

  How can I get the printer on the solution Center

  Welcome to the HP Forums @eclife

  I saw your post on how you manage not to run a test print from the solution Center pages or alignment, and I wanted to stop sharing my own suggestions.

  Try to download and install the full feature software and driver, and then try again: series of printers HP Deskjet D1400, D2400/D4200 Full Feature Software and Driver

  A few links to help:

  Align the ink cartridges

  User manual

  If you have any other questions, let me know.

  Click on the thumb to below testify my help!

  Click on the "accept as Solution" if I'm you guide to a solution!

  Contact HP:

  Step 1. Open the link: www.hp.com/contacthp/

  Step 2. Enter the product number or select Auto detection

  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

  Step 4. Scroll down and click on: contact HP options - click Get phone number

  File number and phone number appear

• The Officejet 8600 can be added to the HP Solution Center?

  The HP Officejet Pro 8600 N911g can be added to the HP Solution Center?   The 8600 was installed on a computer that already had installed HP solutions Center.  However, the 8600 is not detected by the HP Solution Center.

  OfficeJet Pro 8500 Wireless is already integrated in the HP solution on this computer center.

  Windows XP

  Hi Solution Center is used only for earlier models and the 8600 can be added. The 8600 has its own software located by launching the desktop icon for the printer or by accessing it through your programs > HP > product folder

• Problem with the HP Solution Center software

  I've uninstalled and reinstalled the HP Solution Center software my disc for Windows 7 Version 13.0.0 for my Officejet 6500 e709 printer.  After re-botting my pc and when I start the program I get a message that indicates that the installation of the software was not complete.  I tried to go to the site to see if I could down load and install it from there, but I can't locate.  Can anyone help with my situation - thanks - Keith

  You can go there.

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-77752-2&cc=us&DLC=en&LC=en&OS=4063&product=3795314&sw_lang=

  THX

• HP6830 unrecognized in the HP Solution Center

  I have an HP6500 E709n connected wireless systems VISTS/XP/W7 and it appears in the HP Solution Center. I just installed a HP6830 and it is connected wireless systems XP/VISTA/W7, and I am able to print to the HP6830 of these systems. However, the HP6830 does not appear in the center of HP solutions like my previous installed hp6310 did.  I would like to see the HP6830 in the HP Solution Center (or perhaps an updated version of this product) so that I can assess the condition of all of my printers from any system on the network.

  I tried to reboot the system after installing the HP6830 software from a CD, but the HP Solution Center software does not always detect see / the HP6830.

  Any suggestions will be appreciated.

  Hello

  The HP Solution Center software is not affiliated in any way with the Officejet Pro 6830 and cannot detect the device of this model.

  To access the software HP printer Assistant which applies to your new printer, click the HP Officejet Pro 6830 icon on your desktop or in the Start Menu HP folder.

  The HP printer Assistant software, you can get any printer management taks or perform additional tasks such as analysis.

  Please let me know any questions,

  Shlomi

• The printer and settings tabs in the HP Solution Center tool box, do all the windows.

  Tabs tool box, in the HP Solution Center, and the printer settings do not appear in these windows.

  I check to see if there is another way to access the settings of the printer before I ininstall and reinstall the printer and the HP software.

  Windows Vista

  DeskJet F380

  Previously worked

  Thank you!

  Hey @HoopsHopes ,

  Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.

  I'm gathering that you have problems with your HP Solution Center and seek advice before uninstall/reinstall.

  My advice would be... to do a uninstall and reinstall. This you will get the updated version and save you to address the problem that you are experiencing. If you need help to uninstall it and reinstall, let me know.

  Can't wait to hear back on your part.

• All-in - one Photosmart C8180: I'm unable to use the HP Solution Center to scan a document into the computer.

  I downloaded the updated driver that is located on the HP site for this printer. I uninstalled and installed this driver three times. I keep getting an error message when I use the HP Solution Center to scan a document to a PDF file. I restarted the program, rebooted the computer and reinstalled the software, as had been suggested in the error message.  I'm losing my patience! Anyone have any ideas as to the cause and the solution to this problem?

  Hi @AMDK,

  Thanks for getting back to me.

  This is a document of support that has alternatives for scanning when Windows 10 does not work with the software of the printer - Scanner without HP (Windows 10) software.

  If it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

• Why the HP Solution Center will not find the printer and then closing?

  I reinstalled the HP Solution Center Suite software for my Officejet Pro L7590 (all-in-one) on my wife's computer and was able to print but the solution center not working anymore.  Then, I connected the printer to the network and the driver/software installed on my computer.  I am able to print as well, but when I open the Solution Center it says "Products HP undetected" and then closes.  I have Windows XP Pro on two computers and before that I did a reinstall of the software on my wife's computer, everything worked well.  Where should I go from here?

  Thanks for the Document of all possible solutions.  What I found was the "Digital Imaging Monitor" wasn't not and by going to the directory C:\Program Files\HP\Document Imaging\Bin and find the run file hpqtra08.exe, clicking on that and pressing the key ENTRY, the digital imaging monitor started and the icon popped up in the projection of bar good lower program that it is running.  Once who was running, I was able to open the HP Solution Center to my scanner, etc.

  The only problem I had was when I restarted my computer, the Document Imaging Monitor does not open and the icon show up in the lower right of the bar program.  So this time I went in the directory C:\Program HP Imaging\Bin, click once on the file hpqtra08.exe , then created and right click a shortcut icon on my desktop for this run.  Now, whenever I need to use the HP Solution Center I double-click on the icon that I created that starts the digital imaging monitor and then I am able to open the HP Solution Center.

  Of course, there is a defect in the installation but I reinstalled the program 3 times without success so I'll stick with manually from the digital imaging monitor, because I know it works.