strong wifi signal, but cannot connect to the internet

I have a strong wifi signal, but I can't connect to the internet continues the smartphone and smart tv... help! We pay high speed internet but can not use it.

Thank you

Hello

Thanks for posting your query in Microsoft Community.

I understand that you have trouble connecting to the WiFi in Windows 7. We'll help you probably with the same.

  1. What happens while you are trying to connect to the internet with the Wi - Fi network?
  2. You are able to connect to internet while, you use a wired connection?

You can try to follow the following suggestions to solve the problem.

Using the troubleshooter from network in Windows 7
http://Windows.Microsoft.com/en-us/Windows7/using-the-network-troubleshooter-in-Windows-7

I suggest you to consult the help articles and check if it helps.

Windows wireless and wired network connection problems

http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

Additional information:

Solve problems, find wireless networks

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-finding-wireless-networks (Also applies to Windows 7)

Wireless network card: frequently asked questions

http://Windows.Microsoft.com/en-us/Windows7/wireless-networking-frequently-asked-questions

I hope this helps. Otherwise, feel free to write us again for more assistance, and we will be happy to help you come.

Tags: Windows

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