Stuck in a boot loop

When I start my computer HP it reached my home page but then generates two error messages and will restart.  The first message is related to MSN messenger, it reads as follows: you cannot sign in to MSN Messenger because you are using an older version of MSN Messenger.   Note: To install MSN messenger, you must log on to this conputer as local administrator.  The second error message reads like: Windows has encountered a critical problem and will restart automatically in a minute.  Please save your work now.  The computer will then restart and keep this in a continuous loop.
This strarted all when I tried to connect to MSN Messenger.  Any suggestions on how to break out of this loop?  I tried a reset to an earlier date.

Thank you Joe

Hi joeap1,

I recommend you to uninstall MSN Messenger in safe mode after you disable the automatic reboot on option for the system to boot in recovery failure.

Start your computer in safe mode: press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears
Disable the automatic restart in the event of system failure:
  1. Click Start
  2. Click on Control Panel
  3. Click on system and Maintenance link.
  4. Click on the system link
  5. In the left pane, click Advanced system settings
  6. Locate the startup and recovery area, click the settings button.
  7. In the startup and recovery window, uncheck the box next to automatically restart.
  8. Click OK in the startup and recovery window
  9. Click OK in the System Properties window
  10. Close the system window

Uninstall MSN Messenger: (do this in safe mode)

Click on 'start '.
Click on "Control Panel."
In Control Panel, click "programs".
Click on "programs and features".
In the list of installed programs, select MSN Messenger
Click on "Uninstall" at the top of the window
Click 'yes '.

When the configuration of the program is finished uninstalling, click on "close".

Restart your computer.

Theresa
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

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