Stuck in a boot loop
When I start my computer HP it reached my home page but then generates two error messages and will restart. The first message is related to MSN messenger, it reads as follows: you cannot sign in to MSN Messenger because you are using an older version of MSN Messenger. Note: To install MSN messenger, you must log on to this conputer as local administrator. The second error message reads like: Windows has encountered a critical problem and will restart automatically in a minute. Please save your work now. The computer will then restart and keep this in a continuous loop.
This strarted all when I tried to connect to MSN Messenger. Any suggestions on how to break out of this loop? I tried a reset to an earlier date.
Thank you Joe
Hi joeap1,
I recommend you to uninstall MSN Messenger in safe mode after you disable the automatic reboot on option for the system to boot in recovery failure.
- Click Start
- Click on Control Panel
- Click on system and Maintenance link.
- Click on the system link
- In the left pane, click Advanced system settings
- Locate the startup and recovery area, click the settings button.
- In the startup and recovery window, uncheck the box next to automatically restart.
- Click OK in the startup and recovery window
- Click OK in the System Properties window
- Close the system window
Uninstall MSN Messenger: (do this in safe mode)
Click on "Control Panel."
In Control Panel, click "programs".
Click on "programs and features".
In the list of installed programs, select MSN Messenger
Click on "Uninstall" at the top of the window
Click 'yes '.
When the configuration of the program is finished uninstalling, click on "close".
Restart your computer.
Theresa
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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Hello
Method 1:
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Method 2:
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a. Insert the installation disc.
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Note: If your computer is not configured to start from a CD or a DVD, see the documentation provided with your computer. You may need to change your computer's BIOS settings. For more information, see BIOS: frequently asked questions.
d. choose your language settings, and then click Next.
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f. Select the operating system you want to repair, and then click Next.
g. in the System Recovery Options menu, click Startup Repair
Check out the link:
http://Windows.Microsoft.com/en-us/Windows-Vista/startup-repair-frequently-asked-questions
Method 3:
You can also follow the steps in the article knowledge base provided and check.
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http://support.Microsoft.com/kb/934540
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MS - MVP - Elephant Boy computers - don't panic!
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Hello world!
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The error code indicates that the drive is defective and must be replaced.
You will be able to connect the drive to another computer or you may use a live cd to backup their data on an external drive.
Hope this information helps.
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My laptop is stuck in a trunk, Loop soon I will get an alert "Automatic repair", but it will end in a black screen. I searched for help but none of it works for me, I do not have the windows CD/DVD 8 of any kind. Trying to get into the mode secure/f8, f11 keys do not work or the other. The only thing I can do is go into the menu of the UEFI with the esc key.
After exploring and done a few tests, I found an error:
Drive hard abstract Dst check: FAILURE
FAILURE ID: U8FU04-6SW77R-MFPWXF-60SE03
PRODUCT ID: F3Z36PA #ABGAnd these are my computer specs:
Version: Windows 8.1
Model: HP Pavilion Notebook PC 15
System ID: 216F
Product ID: F3Z36PA #ABG
Born date: 16/12/2013
Processor type: AMD APU A4-5000 with Radeon (TM) HD
Processor speed: 1500 Mhz
Memory size: 8192 MB
BIOS version: F.00
Version of keyboard controller: 31.0FI still have my warranty available, but I would like to know if there is something else I can do besides sending, for maintenance? (This is embarrassing)
Hello
Error code 24 characters for short drive Self Test (DST) would indicate that hard is defective and must be replaced. This is also consistent with the startup problem you describe.
As your laptop is still under warranty, contact HP and arrange for the disk replaced - if necessary, you can check the status of your warranty here.
If you live in the United States, contact HP here.
If you are in another part of the world, begin here.
Note: You will also need to order a series of replacement of the recovery media.
Kind regards
DP - K
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