Switching Q10 - Q10 replacement blackBerry devices

I have a defective Q10 (keyboard problem) and will receive a replacement tomorrow, but I'll have to give the old Q10 to mail.  The Blackberry Link software, it seems that you have to have new devices and the old loans to make the switch - I won't be abe to do this.  My question is: will I be able to 'restore' backup of my old Q10 for the new device, if I don't have the combined physical?  I guess there may be some problems...

You will need to connect to the current Q10 with your BlackBerry ID replacement and you will then be asked if you want to switch to this new phone. Answer Yes and you should be able to load a backup without problem. If you have problems, post it in this thread, and we'll see what we can do to help you.

See you soon.

Tags: BlackBerry Smartphones

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