Sync files CC 2015 folder problem

Hello

before I updated my CC until 2015, my file sync folder was amazing - I have seen small 'Download progress icon' according to icon file, I could press right click and use "share link" etc. And now after the update it behaves just like regular windows folder... Share my files that I need to log into the web browser etc... Can someone help me solve this problem? Thank you.

Hello Karolina,

We have not yet received an email from you to my personal address or to our distribution list.  We can see that you could use a mobile service provider for your e-mail is possible to use a different email account?

I can ask the following questions:

  • which operating system you are using?
  • Are you involved in a collaboration, sharing of property with someone else?

In the meantime please you can try the following steps, to help you synchronize again:

  1. Backup your creative cloud files folder by copying it to another location outside of this hierarchy of file.
  2. Rename the following file
    1. for windows: C:\ProgramData\Adobe\OOBE\ffc to C:\ProgramData\Adobe\OOBE\ffc.old (this will save you having to uninstall other Adobe products)
    2. for mac: users/shared/Adobe/OOBE/ffc to Users/Shared/Adobe/OOBE/ffc.old
  3. The application of creative cloud from the control panel
  4. Download and reinstall the creative application of cloud from here. https://creative.Adobe.com/products/creative-cloud
  5. This will be re-download the cloud assets and you need resolve any discrepancies between your backup folder and the folder of files of creative cloud.

If this path is not supported we need to configure a connection session where we can share your desktop session - what time suits you

Best wishes,

Ashley

Tags: Adobe

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