SYSTEM ERROR FATAL (I need help)

Hello! I was on my laptop (a dell inpriron 1520), the other day, and well, I dropped accidentally it.:smileysurprised: now, every time I try to turn it on a blue screen appears with this error message, and it doesn't do anything else than:

STOP: c000021a {fatal system error}

The Session Manager cannot create protected prefixes system ended process

quit unexpectedly with the State 0x000003a (0x00000000 0x00000000)

I told someone and they said to re - install the operating system. I have the backup drive with this on but I don't know where to start. I am a serious novice to do something technical with computers / laptops so this is going well above my head. I really need some advice and I hope that pposting here will make me some.

Thank you!


Tags: Dell Drives

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    Office details: {E05EFAD4-0E7A-4CD9-8F74-54AEA984B4E8}1.9.0027.06.0.6002.2.00010300.2.0.003x 32*-*-*-*-X9WHF89578-485-4437073-712305S-1-5-21-3001590107-1846963844-3719825051Hewlett-PackardHP G60 laptopHewlett-PackardF.5420090818000000.000000 + 00045313507018400F610090409Atlantic Standard Time(GMT-04:00)03HPQOEMSLIC-MPC1081081264BC76978749586GW6PzcEVEDTVKeO5Ym5UUm41dBk = Microsoft Office Enterprise 2007 89388 707-0441865-65840 14 100Microsoft Office Standard 2007128F0B79ADC1F726CZP600WtCOO7QeBzB5lx3eKw5XNE =81607-310-3688424-6400610 100Microsoft Office Visio Professional 200712B04936C019CF712DIdl4T60bvI GGx9Qw1ttaXLAUg plus84890-905-0908864-634841

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    License status: licensed

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    N/A

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    Mike - Engineer Support Microsoft Answers
    Visit our Microsoft answers feedback Forum and let us know what you think.

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