SYSTEM ERROR FATAL (I need help)
Hello! I was on my laptop (a dell inpriron 1520), the other day, and well, I dropped accidentally it.:smileysurprised: now, every time I try to turn it on a blue screen appears with this error message, and it doesn't do anything else than:
STOP: c000021a {fatal system error}
The Session Manager cannot create protected prefixes system ended process
quit unexpectedly with the State 0x000003a (0x00000000 0x00000000)
I told someone and they said to re - install the operating system. I have the backup drive with this on but I don't know where to start. I am a serious novice to do something technical with computers / laptops so this is going well above my head. I really need some advice and I hope that pposting here will make me some.
Thank you!
Tags: Dell Drives
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See the article below
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I booted up my P Bell o/s Win Vista with vista recovery disc I got from Neosmart. Everything seemed to be simple sail and in the last minute that I get this blue screen with - check {fatal system error} known DLL 0x000012f failed to stop. system process finished in unexpected ways with the State of 0xc000012f (0x89d91690 0 x 000600000000). the system has been shut down. Please help...
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Incompatible system files can also cause this error. I suggest you to check if the version installed on the computer and the recovery disc are the same.
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Ryan Thieman
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think. -
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Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation status: genuine
Validation code: 0
Code of Validation caching online: 0x0
Windows product key: *-* - YYK6C - RQFKD-X9WHF
Windows product key hash: 4hx9Yg1u2rCOYaj403BsverJzig =
Windows product ID: 89578-485-4437073-71230
Windows product ID type: 5
Windows license type: retail
The Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {E05EFAD4-0E7A-4CD9-8F74-54AEA984B4E8} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed by: Microsoft
Product name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.091208 - 0542
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 108 VLK invalid
Microsoft Office Enterprise 2007 - 108 VLK invalid
Microsoft Office Standard 2007-100 authentic
Microsoft Office Visio Professional 2007-100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program may Explorer\iexplore.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\Windows\system32\Slsvc.exe[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6002.17040], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\Slcext.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\advapi32.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\kernel32.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6002.18024], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\authz.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\msvcrt.dll[7.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\samlib.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\dnsapi.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\ws2_32.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\nsi.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\user32.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\gdi32.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\powrprof.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\setupapi.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\oleaut32.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\ole32.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\shell32.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\shlwapi.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\version.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\winmm.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\oleacc.dll[7.0.6002.18155], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\regapi.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\crypt32.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\msasn1.dll[6.0.6002.18106], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\userenv.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\secur32.dll[6.0.6002.18051], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\netapi32.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\wldap32.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\winnsi.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\gpapi.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\slc.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\gpsvc.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\winsta.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\nlaapi.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\ncrypt.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\bcrypt.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\mpr.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\credui.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\cryptui.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\wintrust.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\imagehlp.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\dbghelp.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\wininet.dll[8.0.6001.18904], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\iertutil.dll[8.0.6001.18904], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\rtutils.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\rasapi32.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\rasman.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\rasdlg.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\mprapi.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\activeds.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\adsldpc.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\atl.dll[3.5.2284.2], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\certcli.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\winscard.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\netplwiz.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\urlmon.dll[8.0.6001.18904], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\propsys.dll[7.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\xmllite.dll[1.2.1009.0], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\mlang.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\advpack.dll[8.0.6001.18702], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\apphelp.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\devmgr.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\dwmapi.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\winspool.drv[6.0.6002.18087], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\cscapi.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\windowscodecs.dll[7.0.6002.18107], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\ntshrui.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\feclient.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\shdocvw.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\browseui.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\imm32.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\msctf.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\duser.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\msrating.dll[8.0.6001.18702], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\ieframe.dll[8.0.6001.18904], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\msi.dll[4.5.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\mshtml.dll[8.0.6001.18904], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\msls31.dll[3.10.349.0], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\comdlg32.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\printui.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\puiapi.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\hlink.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\imgutil.dll[8.0.6001.18702], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\usp10.dll[1.626.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\inetcomm.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\msoert2.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\ieui.dll[8.0.6001.18904], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\efsadu.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\odbc32.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\oledlg.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\query.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6931.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\cabinet.dll[6.0.6001.18000], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\scecli.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\rpchttp.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\winhttp.dll[6.0.6002.18096], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6002.18005], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\ktmw32.dll[6.0.6001.18000], Hr = 0x800b0100Other data-->
Office details:{E05EFAD4-0E7A-4CD9-8F74-54AEA984B4E8} 1.9.0027.0 6.0.6002.2.00010300.2.0.003 x 32 *-*-*-*-X9WHF 89578-485-4437073-71230 5 S-1-5-21-3001590107-1846963844-3719825051 Hewlett-Packard HP G60 laptop Hewlett-Packard F.54 20090818000000.000000 + 00045313507018400F6 1009 0409 Atlantic Standard Time(GMT-04:00) 0 3 HPQOEM SLIC-MPC 108 108 12 64BC76978749586 GW6PzcEVEDTVKeO5Ym5UUm41dBk = Microsoft Office Enterprise 2007 89388 707-0441865-6584014 100 Microsoft Office Standard 2007 12 8F0B79ADC1F726C ZP600WtCOO7QeBzB5lx3eKw5XNE = 81607-310-3688424-64006 10 100 Microsoft Office Visio Professional 2007 12 B04936C019CF712 DIdl4T60bvI GGx9Qw1ttaXLAUg plus 84890-905-0908864-63484 1 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.0.6002.18005
Name: Windows Vista, HomePremium edition
Description: operating system Windows - Vista, retail channel
Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00142-485-443707-00-1033-6001.0000-2142009
Installation ID: 007066816440831596028902345761460713462486253264403204
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use license URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial product key: X9WHF
License status: licensedWindows Activation Technologies-->
N/A--> HWID data
Current HWID of Hash: OAAAAAEABAABAAEAAQACAAAAAwABAAEAeqhU/jKNILUe8paSVhCmyRSW8vSCMuC2pNY8eaxWfig =Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20000
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
HPQOEM APIC-SLIC-MPC
HPQOEM FACP SLIC-MPC
HPQOEM HPET SLIC-MPC
START HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
SLIC SLIC-MPC HPQOEM
SSDT HPQOEM SLIC-MPlonglong53,
I suggest that you run the following tools and take note of the results, and then run Windows Update again.Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think. -
error code 8000ffff - need help
I get 8000ffff error code when you try to install the upgrades of windows... can anyone help
Got Google?...
Error when you download updates using Windows Update or Microsoft Update: 8000FFFF
http://support.Microsoft.com/kb/946414 -
I have problems with my drive cleanup.exe, I try to cleapup my hard drive with disk cleanup but there is no diskcleapup in my hard drive directory, real estate system tools and also my system 32 folder...
I just format and install the new windows xp sp3 operating system, but the disc cleapup sad does not... IDK what's going on...
Any solution for this?Hi HafizAkira,
You can try the open disk of cleaning of
1. start-> all programs-> Accessories-> system-> disk cleanup tool.
2. my computer-> right click on your Local C drive-> properties-> tools-> disk cleanup.
3. click on start-> run, type &-> cleanmgr.exe-> Ok.
I hope this helps.
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