system freezes and forces arrested without windows

running windows vista Home premium 32-bit on a computer hp laptop. I ran system restore and system recovery.

My screen goes to diagonal lines across the screen. I use a cooling device when using my laptop.

do I have a hardware problem or a software problem?

http://welcome.HP.com/country/us/en/support_task.html

·                Go to the HP Web site > drivers and downloads Section > key in your model number > look for the latest Vista drivers > download/install them.

You can have either corrupted graphics drivers or graphics hardware fault.

If the drivers do not resolve the problem, contact HP:

http://welcome.HP.com/country/us/en/contact_us.html

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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