T500 Sauter display... Boy is - this one a doozie

I have a devil of a problem on my hands. I am a tech PC to support a company that exclusively uses materials of Lenovo/IBM. Our last deployment of laptops has been the T500 2241-58U. Us have been deploying these machines with an image of WinXP pre-built on them and so far have been reasonably pleased with them.

However, I was out at random different users reports on shaking poster on their laptops. Specifically as windows, icons and nothing else on the screen moves back, from left to right on the screen. I have not seen this question first-hand nor have I been able to recreate it. However, I had a user record nicely this behavior using their smart phone and then show me the reading.

The only information that I have to go on is this video and consistent reports that this problem occurs when the user connects to the laptop on the adapter of the provider. I've not seen this exact problem before and troubleshooting it is difficult because I can't recreate the question. After all, how can fix you something if you don't know what's broken? Driver updates and HDD swaps in other chassis T500 did not provide reliable results. In these cases, the problem is not returned, but it was sporadic at first could not really be corrected.

I don't know that I can describe it correctly the symptoms. Therefore, I have uploaded the video to my youtube account and a link is displayed at the bottom of the page. If anyone has seen this and knows what it is or how to fix this, please respond as soon as POSSIBLE.

The screen flicker

I'm sure that I finally got it nailed. By a previous suggestion, I started to dig into the Intel Graphics Managment utility that is installed with the driver. In the "Display settings" box, there is a "Power settings" button directly underneath the image rotation options. This will open a window that gives me a scroll bar with a number of options ranging from "Best energy savings" to "turn off the energy savings.

As suggested, this image of pre-built WinXP is ours. It seems that our configured imaging team this driver to 'save custom energy"- which seems to have some select settings. I did some experimenting and found that I could probably recreate the question if I changed the setting to "best energy savings. When I did this and fell from power from the battery to the power adapter, I received with a brief black screen and then the graphics glitch. If I changed the setting 'Disable saving energy', I had no black screen or graphical glitch when you perform the same test.

I did some more research and discovered that the current driver we use is 6.14.10.5029 with a date of 21/01/2009 - severely out of date stamp! - and that the most recent displayed on the Lenovo site for this model is 6.14.10.5220 with a date stamp of 04/02/2010. I'll do some tests with the new driver. If I find any problems, I will recommend to our imaging team that they update the repository driver with this version of the driver.

Honestly, I wish that they would keep it upward with the tests and the updating of our sets of driver for our machines. I decided to go digging around in the Device Manager and found that most of the installed drivers are severely behind and may in fact be the original released drivers for the model.

Thanks for any help on this!

Tags: ThinkPad Notebooks

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