Tandberg MPS 800 - crash and reboot, 0 detected dead of media card
Hello
I have problem with Tandberg MPS 800.
For the first time, during the video conference with 12 clients, it crash and reboot your system with the 5th hour. All rooms have disappeared and I have to recreate the new conference room to recover.
After a search on the event using the CLI command log, I find this:
WEB: SSL handshake failed: Shutting down connection.
Media card 0 dead, write error - size 104 (max 1792) - message to /dev/pcidrvtx0:
RTP_Stat_Req (H323M,0)->(RtpStack,0)
/dev/pcidrvtx0: terminated due to media card failure
531089436 Exiting
Log saved at Sat Dec 31 16:09:34 UTC 2011
## -- ## -- ## -- ##
0x4000:ttos_main.c: TTOS_init(): Log File Start for ** PID=208
Main thread, PID 208
Thread WatchdogThread, PID 210
Thread WatchdogKickerThread, PID 211
Thread stdOutR, PID 212
Thread stdOutW, PID 213
Thread stdErrR, PID 214
Thread stdErrW, PID 215
Running J4.2, 2008-02-29, s41000
Initializing entropy pool...
Storing entropy pool initializer...
Queue /tmp/fifos/HouseQ, QID 15
Tabasco system detected
Attached Media cards: 8, PRI cards: 1, V.35 cards: 0
Thread remote, PID 216
tabConf.nNumLlPri: 1
cnf_NumOfPriTotal: 8
cnf_NumOfPriPerCard: 0
Thread WebSrv, PID 217
Queue /tmp/fifos/WebWrk, QID 26
Thread WebWrk, PID 218
WEB: WARNING! Using factory default certificate/private key.
This is not secure
Queue /tmp/fifos/Qsdl, QID 29
The MPS 800 working again now, but I fear that if this problem happens again in the future.
Should I replace Media Card 0 again to fix this problem? And physically what the Media Card 0, since the beginning of the slot with slot 1?
Please suggest.
Thank you in advance for any help you can provide.
See you soon,.
Ketut Mustika Wiguna
HI Ketut - more that probably look at the entire record of the newspapers listed on the MPS to see what happened. It would be better for you to prosecute TAC so that we can take a look.
(1) include SN and SW version running on MPS.
(2) WINSCP to members through root.
3) browse to folder TANDBERG
(4) here, you will see a folder named "logs." Copy and paste this folder on your desktop.
(5) DO NOT OPEN the file until after it was sent. This destroys the time stamp on the files.
(6) ZIP them and join SR.
If you can, in the RS provide as much detail as possible about the call that was when recovery occurred. It would give us a good idea about what happened.
This message is really generic. 1 Media card may have left for some other reason that is not listed in the controller card connects. Media card Logs in the logs folder where the importance of attaching them to the case.
VR
Patrick Pettit
Tags: Cisco Support
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