Tecra R840 - atikmpag.sys causes bluescreen

Hello

displaying videos on my Tecra R840 sometimes I get a blue screen with the atikmpag.sys driver.

Happens to every time, but often - about one in four times or more.

The blue screen occurs especially at the beginning of the video - but sometimes also in the end.

In the download for my Tecra area, there is only one pilot display of 2012 - I have installed.

I have Windows 7 64 bit, 8 GB of RAM and the AMD Radeon HD 6450 M.

Does anyone have a tip for me?

Thank you very much in advance

Anne

Hello

Because this problem does not always, but sometimes, it would be very difficult to reproduce this BSOD and therefore, it is not very easy to say why the BSOD appears.

Is that file atikmpag.sys belongs to the graphics card driver.
It seems that the graphics card driver crashes, and therefore the BSOD occurs.
But why?

I have two different theories:
(1) the graphics driver is not fully compatible with the new software installed, tools (games), etc., but the fact is that the Toshiba driver page does not provide all new GPU drivers for this model of laptop. The other point is that the same driver version worked correctly in the past and I m wondering why the same driver should not operate correctly now if it worked correctly in the past.

(2) my 2nd theory is that the BSOD appears due to the higher temperature of the internal GPU. The highest temperature is mainly a reason for blockages of the system and also responsible for issues of the graphics card.

Have you tried to reinstall/recover the system? Isn't it?
I would recommend you do this using the Toshiba recovery disc. This procedure should always be made in the event of system problems.

I also recommend you to clean the modules of cooling using a jet of compressed air. That would help you get rid of the dust. Dust is mainly a reason if it comes to a temperature higher inside the laptop.

Tags: Toshiba

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