Tecra R940 with Windows 7 SSD boot failure

My company bought laptop computers Tecra R940 and replace the HDD with Kingston SSDNow v + 200 V + 120 GB SSD drives. On a test after installing the SSD device, the laptop was rebuilt with our brand image (Windows 7 x 64) that has successfully completed.

Update post however a number of issues is apparent:

1 occasionally during a restart, the laptop will display and then hang at 'starting windows' screen for the Windows logo animation appear and with the light of the hard drive continuously. After a period of time that a Windows recovery is attempted and, possibly, a reported error:

Status: 0xc00000e9
Info: An unexpected i/o error has occurred

This problem will not occur at every startup, but once every 2 or 3.

2. the following error message is logged in the Windows system log

Source: ATAPI
Event ID: 11
Description: The driver detected an error in the controller on \Device\Ide\IdePort0

I have tried the following to resolve the problem:

1. update the R940 BIOS to the latest available (6.40).
2. has confirmed that the BIOS SATA Controller is set to AHCI.
3. not confirmed there are no available SSD drive firmware update.
4. install the latest Intel Rapid Storage Technology driver of Toshiba (11.0.0.1032).
5 tried different SSD. Same errors identified, so not a faulty SSD.
6 tried the SSD in a Toshiba Portege R930. In this case the mistakes above are not apparent.
7 reinstall the original HARD disk. In this case the mistakes above are not apparent.
8A confirmed a 2nd unit (with installed SSD) logs the same event ID 11.

My tests left me at a point where I think that there is something bad at the end of R940 with a hardware or software that does not like the SSD.

If someone has solved a similar problem or have thoughts on fixing this?

Thank you in advance.

Specific installation of corporate images are always full of risks, and quite often, there are different problems. As much as I know in the past Toshiba has created special images of recovery for some companies who ordered a specific number of booklets for employees.

On this virtual path, it is not easy to say what the problem is here, but I would like to know if you have tried to install own OS Win7 using the original disk of Microsoft.

I mean that it must be possible to install Win7 clean on the new laptop models. I tested it on my U940 satellite and it works well. I had some trouble with Toshiba specific stuff (tools and utilities), but it was not so important and work with Win7 was possible in any case.

Tags: Toshiba

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