Tecra S11 - 11G - external monitor flickers when the Wifi is enabled

I have a similar problem on my brand new Tecra S11 - 11G. The only difference is that the problem is present only when I have my laptop plugged in and turned on WiFi radio.

If I turn the Wifi radio off and keep the laptop connected to the power source, the external screen keeps flickering. If I keep the WiFi radio and disconnect it from the power source blinking stops, too.

I reported this problem to Toshiba customer to the Portugal (where I bought it) and they gave me the ticket case #710008193. They said that they would not replace the defective unit and that I should leave for repair. It is absolutely amazing because the laptop is brand new. A customer still expects to have a well work product when needed out of the box without having to call the repair man. I think it is their obligation to replace the damaged aircraft. In addition, this laptop is part of a fleet of the company who buys only Toshiba laptops and we are talking about a Tecra and not a Satellite. We deserve more respect from Toshiba.

In a year or two, I have a new laptop (company policy) and it surely won't be a Toshiba.

> They said they would not replace the defective unit and that I should leave for repair. It is absolutely amazing because the laptop is brand new

That is why amazing? A hardware malfunction can still happen and this happens not only in the world of the computer/laptop. Therefore, manufacturers provide a service to a client and failure may be fixed and covered by the warranty.

> A customer still waiting to have a well work product when needed out of the box without having to call the repair man. I think it is their obligation to replace the damaged aircraft

Of course you are right, but in the reality of things happening.
My PS3 died after a short period of time. It has been fixed and replaced under warranty conditions, but this isn't a reason for me to say; I would not buy PS3 more because of this problem.
My BMW had some engine problems, that it was fixed under warranty and I would buy this car again once because this car is great and I think other builders are no better, and I think this would also happen to other manufacturers

That s my personal opinion in the opinion

Greetings

Tags: Toshiba

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    Post edited by: shaneh20

    Post edited by: shaneh20

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