Text after update D11 Xtra error

My client gets the error next on a projector that we just improved Director MX for D11:

"Director Player error. The application requires an Xtra (text) that does not exist or could not initialize correctly. Please make sure the appropriate Xtras are the Xtra files. »

I don't get the error on my machine so it is really confusing and I don't know how to troubleshoot it. The Xtras folder is outside, and I have confirmed that the TextXtra, the TextAsset, the FontAsset and the FontXtra are all in the folder.

Any ideas?

You alse the demand xtras folder, or
are the xtras D10 inside?

Wolfgang

Tags: Director

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