The CD/DVD drive in my laptop is missing or not detected by my Acer Aspire 4520?

A while ago my laptop Acer fell and the CD/DVD drive pulled after its fall. I thought for sure that it was broken and my laptop. Fortunately it seems not that this was the case and after that put in does what it normally would, the green light would flash and it seemed to work again. However, I never thought not to test with a DVD or CD to see if it actually worked. Is that recently that I started to use CD for games and other and I found the driver to read the discs, but nothing happened thereafter.

Well for some time now, I tried to find a solution to my problem. The driver seems to work, but when it comes to playing the discs it do anything more. Some of my other programs such as Windows Media Player saying that my laptop is missing the driver CD/DVD. I also went to the menu of F2 from the laptop to the startup and after looking around, I find that there is no entry for the CD/DVD drive and that the entry is empty. I'm not sure why my laptop can't detect the drive. I tried many things such as the Microsoft Fix It, but ends up giving me an error saying that some components are not well read or something similar to that.
Any help is greatly appreciated and if there is anything that I can provide for any further help I will do it gladly.
I should also mention that the CD/DVD does not appear in Device Manager.

Hi Emmanuel,.

 
It's a hardware problem, your CD/DVD drive is not detected by your computer. I suggest you to follow the steps and check if it helps.
 
Method 1: Check if your CD/DVD drive is detected in BIOS Basic Input Output System ().

IMPORTANT: BIOS change / oxide of additional metal (CMOS) semiconductor parameters incorrectly can causeserious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.
 
Method 2: Follow the steps in the link and check if that helps.
 
You can also try to contact Acer support and check if it helps.
http://secure3.TX.Acer.com/findsystem/FindSystem.aspx?title=contact+support&brand=Acer
 
 

Tags: Windows

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