The computer will not start blank screen

I can't computer Dell 4600 my wife to start.  White screen.

I have a Trojan horse, or the boot order has changed.

I can't run antivirus software in safe mode.

Maybe bad hard drive?

d_may

Hello

1. don't you get the BIOS screen when you start the computer?

Method 1.
First of all I ask you to run the check disk in the recovery console and check. See the articles below that explain how to install and use the recovery console. The second article explains how to run the disk check.
a. how to install and use the Recovery Console in Windows XP
http://support.Microsoft.com/kb/307654

(b) description of the Windows XP Recovery Console for advanced users
http://support.Microsoft.com/kb/314058

Method 2.
If the problem persists I recommend to follow the methods in the article below and see if you can boot to the desktop.
Reference:
How do I recover from a corrupted registry that prevents Windows XP startup
http://support.Microsoft.com/kb/307545

I recommend you to install the free security software from Microsoft. Which is easy to install and automatically updated
Here is the link to download.
http://www.Microsoft.com/securepc

I hope this helps.

Thank you, and in what concerns:
Shekhar S - Microsoft technical support.

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Tags: Windows

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