The creative cloud on my Mac is empty / white / turns constantly

The creative cloud on my Mac is empty / white / turns constantly

I tried to reboot but nothing helped.

Mac OS 10.10.3

Hi all,

I answer to myself. The Service Technique Adobe sent me this solution that works!

(1) restart the machine en Mode Minimal:

-Restart the machine. When sounded the gong to start in a few hold the Shift (shift) key until the Apple logo appears.

-The machine restarts then mode without extension (more loan than usual).

(2) manually delete the following folders in the library of the Mac:

[MacHD] / Applications/Utilities/applications Manager

[MacHD] / Applications/Utilities/Adobe Creative Cloud

[MacHD] / Library/Application Support/Adobe/OOBE

[MacHD] / Library/Application Support/Adobe/AAMUpdater

[MacHD] / Library/Application Support/Adobe/AAMUpdaterInventory

[MacHD] / Library/Application Support/Adobe/SLStore

[MacHD] / Library/Application Support/Adobe/SLCache

3) go to the library of the Mac:

-Open the Finder.

-Great menu 'go' (at the top).

-Keep the key 'alt' on the keyboard.

-Menu of the 'Go', click on "library".

-Come on record of the in "Application Support" then "Adobe".

-Remove the folders 'OOBE', 'AAMUpdater' and 'AAMUpdaterInventory '.

(5) liability (very important) trash.

(6) download the Creative Cloud Desktop Manager from the following address:

https://creative.Adobe.com/products/creative-cloud

Operating instructions: http://helpx.adobe.com/fr/creative-cloud/help/creative-cloud-desktop.html

(7) pay to restart the machine in normal mode, just restart the machine.

Tags: Adobe

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