The creative cloud on my Mac is empty / white / turns constantly
The creative cloud on my Mac is empty / white / turns constantly
I tried to reboot but nothing helped.
Mac OS 10.10.3
Hi all,
I answer to myself. The Service Technique Adobe sent me this solution that works!
(1) restart the machine en Mode Minimal:
-Restart the machine. When sounded the gong to start in a few hold the Shift (shift) key until the Apple logo appears.
-The machine restarts then mode without extension (more loan than usual).
(2) manually delete the following folders in the library of the Mac:
[MacHD] / Applications/Utilities/applications Manager
[MacHD] / Applications/Utilities/Adobe Creative Cloud
[MacHD] / Library/Application Support/Adobe/OOBE
[MacHD] / Library/Application Support/Adobe/AAMUpdater
[MacHD] / Library/Application Support/Adobe/AAMUpdaterInventory
[MacHD] / Library/Application Support/Adobe/SLStore
[MacHD] / Library/Application Support/Adobe/SLCache
3) go to the library of the Mac:
-Open the Finder.
-Great menu 'go' (at the top).
-Keep the key 'alt' on the keyboard.
-Menu of the 'Go', click on "library".
-Come on record of the in "Application Support" then "Adobe".
-Remove the folders 'OOBE', 'AAMUpdater' and 'AAMUpdaterInventory '.
(5) liability (very important) trash.
(6) download the Creative Cloud Desktop Manager from the following address:
https://creative.Adobe.com/products/creative-cloud
Operating instructions: http://helpx.adobe.com/fr/creative-cloud/help/creative-cloud-desktop.html
(7) pay to restart the machine in normal mode, just restart the machine.
Tags: Adobe
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