The diagnostic image not found on your computer

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• Serial number you provided is valid, but a product of the home is not found on this computer

  I bought and followed the instructions to download for Adobe Acrobat Standard XI - I went to open using the icon on my desktop and it gave me the error "serial number you provided is valid, but a product of the home is not found on this computer.

  I then assumed that mabey, I had not downloaded correctly or finished downloading, so I followed the instructions, again and always got the same message

  Why? How to solve this?

  You have purchased a version upgrade.

  Only, you are eligible for an upgrade if you already have a valid serial number for Acrobat 9 or Acrobat X.

  If you do not have a serial number Acrobat 9 or X then you are not eligible for the upgrade. You must return the upgrade, you have bought and pay for a full version instead.

  http://helpx.Adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  When you click on the button buy top defaults to I want to buy: update.

  You must then manually change in "Full" (or if you buy an upgrade, you must select an option of "I have")

  You leave on upgrade and then select an option in the drop down "I have", then complete your purchase without realizing that you were not eligible?
  

• There file C:\Users\Sterling's\Videos\Champ.MSWMM cannot be imported because the codec required to play the file is not installed on your computer.

  I went to add more photos from Windows Photo Gallery into a folder that I created in WPG and now I get the below error?

  The c:\users\sterling's\videos\champ file. MSWMM cannot be imported because the codec required to play the file is not installed on your computer. If you have already tried to download and install the codec, close and restart Windows Movie Maker, and then try to re-import the file.

  NikkiS salvation,

  Champ.MSWMM is a Windows Movie Maker file.

  You try to import the files, excluding videos. Later, check to see if the problem persists.

  
  Reference: Windows Photo Gallery: frequently asked questions

  Hope the helps of information.

• Windows movie maker error "codec to play the file is not installed on your computer."

  Windows media player

  I get the following error message when you try to add music to a slide show in windows movie maker... The file cannot be imported because the codec required to play the file is not installed on your computer. If you have already tried to download and install the codec, close and restart Windows Movie Maker, and then try to re-import the file.  How do I find the codec file and how can I install it?

  There is more than probably a compatibility problem wiith
  the file format music.

  Try to convert the music file to the. WMA format
  before you import into Movie Maker.

• "the update is not applicable to your computer" while trying to install the Media Feature Pack

  I tried to install "Windows6. 1 KB968211 - x 86-RefreshPkg' and the following error message received.
  "the update is not applicable to your computer".
  what I need to do to solve this problem and finally install the Media Feature Pack and get WMP12...?

  Hi Anthony Atz,.

  Your version of WIndows 7 Home Premium SP1 should include the media player. This link includes download of Windows Media Player 12.

• Windows 8.1 message 'you could not complete updates, by undoing the changes, do not turn off your computer.

  Greetings,

  I installed updates in my Windows 8.1 partition.  Then he asked me to restart the computer, and the message "we could not finish updates, exchange loss, do not turn off your computer" appeared and was on-screen for hours.  I thought to reinstall bootcamp but I have software in the Windows partition that cannot be recovered.  I read that one of them starts Windows in 'Safe' Mode, but this is not possible. I use a MacBook Pro (retina, 13 inches, early 2015) OS X 10.10.5

  How can I fix this without wiping the Windows partition and lose my software?

  Thank you!

  Have you created a Windows system restore point before the upgrade?

• I need to re - install CS5 after having my hard drive has changed. But when I try it says ' serial number [removed] is valid but the product was not found on this computer HELP!

  I need to re - install CS5 after having my hard drive has changed. But when I try it says ' serial number [removed by Mod] is valid but the product was not found on this calculation? Help!

  More information about this error is also available onhttp://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html who can refer you to contact support if necessary.

  Concerning

  Stéphane

• Vista - Error Code: the EXPECTED VERSION of THE PRODUCT IS NOT FOUND ON YOUR SYSTEM

  OK, I have a computer that has been forced to return to the dark ages. I had to restore my vista computer because of the news that was going to stop doing updates, so now that I'm back on vista XP, my computer does not subsequently office, so no biggie I just download microsoft download and you know this error code keeps coming up. I have already downloaded the MS in 2003 and 2007, and they all keep telling me this code. Can anyone help, please! Cause I so have my homeowrk!

  In another thread, SHOCK KITA says:

  I just downloaded the edition of Office 2010 Home and Student because for some reason I couldn't activate the Office 2003 or 2007, but now the product key provided to me from the web site, whenever I get home he first says that it is valid, but then he says is not valid. Someone polease shoow me what to do about this? If this is not the case, how can I get another key product without having to re download again?

  Please visit http://www.microsoft.com/genuine/ and click on the button to validate Windows or validate Office, and then restart your computer.

  If you were not able to validate, follow these steps:

  1. Download this diagnostic tool, save it to your desktop: http://go.microsoft.com/fwlink/?linkid=56062

  -Online Windows XP: double-click the executable file to run the tool.

  -Online Vista & Win7: right-click on the executable and select run as administrator to run the tool.

  2. after running the tool, click the Desktop tab and then click on copy (to the Clipboard).

  NB: You can open a new file in Notepad, paste the contents of the Clipboard in it & keep for future reference.

  3 start a new thread in the following Microsoft Genuine Advantage forum and paste the data of OGA Diagnostics tool results in a detailed post:

  http://social.Microsoft.com/forums/en-us/genuineoffice/threads

  4 Troubleshooting specialist will analyze the data and recommend an appropriate solution.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• KB974674 - the update is not applicable to your computer

  Cannot install the update KB974674 (utility to retrieve backups made with xp/2003, 7/2008R2)
  I am running win 7 64 bit pro Portuguese.
  First of all, I tried to install the English update version because I did not notice that the language must match.
  I got the error anf, I thought it was normal because of the language difference.
  But I got the same error when I tried to install the Portuguese version.
  Did a system restore, but can not install...

  SBSConsultant,
  What is the error you get when you try to install this update?  He appears in the update list?  Here are some things you can look for assistance.

  Clean boot

  Troubleshooting Windows Update Installation questions Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Cannot install, put up-to-date "update is not applicable to your computer.

  Original title: I can't open the help that was created in Windows Help format (WinHlp32.exe)

  Hello

  I tried to open a help file to an old program on a clean install of Windows 8 Pro PC.
  I followed the link:
  http://support.Microsoft.com/kb/917607#top
  Downloaded:
  Windows8-RT-KB917607-x 86.msu

  Respond to 'run '.

  Installation fails:

  Windows Update Standalone install

  The update is not applicable to your computer
  Any help appreciated
  Martin

  Apparently this fix only works if your language is set to us English. It failed on my own with the British English language. I replaced the file c:\windows\winhlp32.exe with this forum post and all is well. I found it easier to use the great unlocker utility to rename the existing version.

• Error for KB974674 "update is not applicable to your computer"

  Actual title: KB974674 installation problems

  I tried to install KB974674 on my new HP laptop under Windows 7 Home Premium to allow me to back up data from my old XP PC but got the message that the update is not applicable to your computer. Unlike others with this problem, the data are English to English. No reason for the message and how I can make my backup?

  Hello

  -What is the exact error that you receive when trying to install updates?
  -You are aware of any changes made on the computer before this problem?
   
  Method 1: I suggest trying to install the patch and also to try the steps mentioned in step 2 in the " WORKAROUND " section from the link mentioned below to check if the number perissts.
  Restore description of the backup of Windows NT to Windows 7 and Windows Server 2008 R2
  http://support.Microsoft.com/kb/974674
   
  Method 2: Clean Boot Mode
  I suggest to keep the computer in clean boot mode and try to install the updates then check if the problem persists.
  A clean boot to check if startup item or services to third-party application is causing this issue.
  You can read the following article to configure the computer to boot:
  http://support.Microsoft.com/kb/929135
  Note: After the troubleshooting steps, see the link to start to set up the computer in normal clean startup mode.
   
  For reference:
  Problems with installing updates
  http://Windows.Microsoft.com/en-us/Windows7/troubleshoot-problems-with-installing-updates
   
  Hope this information helps.

• WinHlp32 for Win8 "not applicable to your computer.

  I have Win8 Pro on a laptop computer and you install winhlp32 to access the help files for the old.

  When I run Windows8-RT-KB917607-x 64.msu, I get:

  Windows Update Standalone install

  The update is not applicable to your computer

  What can I do?  Thank you.

  I installed English American (I work normally with British English). It did not involve a restart. It did not help.

  I took possession of C:\WINDOWS\Winhlp32.exe, Donna administrator permission to write to it, renamed and copied the exe from the zip file in http://www.eightforums.com/attachments/f1/f31/7190d1341802419-winhlp32-exe-how-can-i-enable-legacy-windows-help-system-windows-8-winhlp32.zip and it works now.
  What a tedious mess, Microsoft did this!

• My computer is stuck in "configuration updates: stage 3 of 3 0% complete.". Do not turn off your computer. It restarts just over and over again with the same message.

  I have a Dell Inspiron 1525 with Windows Vista, and I have tried the following to fix my endless reboot with the "Configuring updates: stage 3 of 3 0% complete.".  Do not turn off your computer. »

  • I inserted the cd 'Réinstallation DVD Windows Vista', but it won't pop up any kind of prompt for me to do something with it.  I tried putting the cd in what was on the computer and tried leaving him in and restart it - but the cd has no EFFECT.
  • I used the F8 key and I tried the following with no luck: safe mode, safe mode with network, safe mode w / command prompt, enable logging, last known good configuration (Advanced) boot and debug mode.  Most of these options make the monitor off (to make you think he will do something), then it just restarts and did the thing reboot loop again and again.
  • I also tried the repair your computer option to the F8 key.  He asks me to log in as an administrator (but my password does not work).  So, I use the menu drop down and choose the name of my computer and then use my password, and I can connect to "restoration of access options '.  Once I'm in the "System Recovery Options".  I tried the following with no luck: Startup Repair tool, restore the system, Windows complete PC Restore, Windows Memory Diagnostic tool and command prompt.  THE only ONE that I HAVE NOT YET TRIED it IS THE "DELL FACTORY IMAGE RESTORE", it's because I want to try to fix it without losing everything on my hard drive.  Here are the details of the I've tried in the "System Recovery Options".
  • The command prompt says: 32 X:\Windows\system > (I have no idea how to use it, but it's what he says)
  • The memory diagnostic tool reboots the computer, but nothing new happening (just reboot over and over again)
  • In the PC restore full Windows: I tried to put the Windows Vista CD in, but it can not find a valid backup location
  • When I click on the system restore: it is said: "no restore points were created on your computer's system disk.  To create a restore open system protection point.  When I click on the system protection, it is said: "your computer is running in a limited diagnostic State.  If you use the system restore in this limited State, you can't undo the restore operation.  Help topics are not available in this State. "  So I press OK, and I'm back to square one.
  • When I click on startup repair: it says "Startup Repair could not detect a problem.
  • I know there are many many posts on this problem, and I think I've tried all the suggestions on how to solve the problem, but they do not work for me.
  • PLEASE HELP ME!  I need my computer for my college work.  I can't borrow laptop my friend forever!

  Hello

  I guess that part of the question could be a driver which is really old or similar should not be loaded.

  This exit Windows updates on (after you have access) and stop the updates of the driver to load.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  ---------------------------------------------------

  You can use the solutions in this KB - 3 methods and I listed a little help for them below

  The update is not installed successfully, you receive a message, and the computer restarts when you try to
  install an update in Windows Vista
  http://support.Microsoft.com/kb/949358

  Method 1: Start Windows Vista with the Windows installation media and use the repair feature

  How to do a startup repair in Vista
  http://www.Vistax64.com/tutorials/91467-startup-repair.html

  You can also do a safe mode startup repair to access the Recovery Options If you have them available
  or use the DVD as described above.

  This tells you how to access the System Recovery Options
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  Try recovery options Startup Repair

  How to do a startup repair
  http://www.Vistax64.com/tutorials/91467-startup-repair.html

  Method 2: Start the system in safe mode and then use the system restore feature

  How to make a Vista system restore
  http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

  You can also do a restore of the system of starting with a Vista disk.

  Method 3: Rename the Pending.xml file, and then change the registry (this method is part of the advanced troubleshooting)

  See article below for that.

  You can use this method on the updates that have this problem.
  http://support.Microsoft.com/kb/949358

  Hide the update (click right - HIDE in the updates of Windows) and go to the Microsoft Download Center to download
  and install it.

  Microsoft Download Center
  http://www.Microsoft.com/downloads/en/default.aspx

  ------------------------------------------------------

  Once you are in Windows I was running once again reset here as a precaution.

  How to reset the Windows Update components?
  http://support.Microsoft.com/kb/971058

  Hope this helps sort it out for you.
  Rob - bicycle - Mark Twain said it is good.

• Windows Movie Maker cannot be used because the required audio hardware cannot be found on your computer.

  Windows Movie Maker cannot be used because the required audio hardware cannot be found on your computer.

  Help, please.

  original title: MM not working,.

  Laughing out loud!

  I found the awnser!
  It was two things,
  I have a dell and in some sort when I returned to XP SoundMAX Digital 7 Starter was deleted,.
  Then I got the thing plugged into the wrong entrance!

• I come from components to build a new computer. Try to use the Windows XP Pro computer old version but after BIOS and XP installation I get the error "file not found \i386\ntkrnlmp.exe. The error code is 7. "What should I do?

  New components is a new computer.
  Inserted the XP Pro CD in the drive but get the error "file not found \i386\ntkrnlmp.exe. The error code is 7. »
  Rebooted comp 5 times with the same problem after BIOS.

  Hi Milkshake83,

  Thanks for posting. Proceed as follows for this error.

  Method 1: Restore the default settings of the BIOS WARNING: this procedure may involve changing the semiconductor (CMOS) settings of the computer's complementary metal oxide and by changing the BIOS of the computer. Incorrect changes to the BIOS of your computer can result in serious problems. Change the CMOS settings of the computer at your own risk.

  To resolve this issue, restore the BIOS of the computer to its default settings. For more information about the correct settings of the BIOS of the computer and how to check and change these settings, see the computer documentation or contact the manufacturer of the computer.

  In addition, to confirm that the computer's BIOS is current, contact the computer manufacturer to inquire about the last update of the BIOS available for the computer.

  Back to top

  Method 2: Remove the faulty RAM to resolve this issue, remove the memory modules installed in the computer.

  NOTE: you must leave enough RAM for the computer to start and run Windows.

  For more information on the amount of RAM that is required to run Windows, click on the number below to view the article in the Microsoft Knowledge Base:

  304297 configuration (http://support.microsoft.com/kb/304297/) System requirements for Microsoft Windows 2000 operating systems

  If the error message described in the "Symptoms" section of this article appears again after removing the memory module, remove a different memory module. This procedure may ask you to restart your computer several times to identify the specific memory module that is not working properly.

  For more information about how to add and remove RAM to the computer, contact the manufacturer of your computer or see the documentation that came with your computer.

  http://support.Microsoft.com/kb/318729

  I hope this helps!
  Shawn - Support Engineer - MCP, MCDST
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think