The files are encrypted without any action of the user!

Recently received "Backup failed" Norton 360 backup. Reason: met encypted files. I never encrypted any file, but on verification, of course, a large number of files have been encypted without any input from me, the user. Any ideas?

Files cannot be encrypted by themselves. You must actively do this thanks to Vista Professional Edition-full native encryption or using an encryption third-party program like TrueCrypt or that may occur if the computer is infected with a trojan ransomware. However, if it was the latter you would now get messages to "blackmail" him. I suggest you contact Symantec technical support.

http://www.symantec.com/techsupp/index.html - Symantec technical support
http://community.norton.com/norton/ - Norton forum

Burning questions of Norton and patches - http://community.norton.com/norton/board/message?board.id=Announcements&message.id=17

MS - MVP - Elephant Boy computers - don't panic!

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