The following printhead (s) has a problem: yellow/black [K/Y].
I bought 'HP OJ Pro L7380 AiO' on 12-06 - 2008 and it took out of the box on 12-08 - 2008, and when I tried to install it, the first time, I get the error:
The following printhead (s) has a problem: yellow/black [K/Y].
Edit (add this paragraph):
(1.), I turned on the printer for the first time, and it was not connected to the computer.
(2) this error on the printer screen after some initials self-tests & installation messages.
(3.) I tried to remove & clean the black print head & putting back a few times, but it did not help.
I used "the following printhead (s) has a problem" to search for information on the internet (Google) and found ONLY this phrase:
The following printhead (s) has a problem: yellow/black [K/Y].
This only means and confirms that the "Black" printhead has a problem and HP has done NOTHING to solve this problem. HP didn't even bother to warn / help buyers at the time of purchase.
I called HP customer service and I was told to take the printer to service center. .. Out of the box and the service center! It's so frustrating!
I lost the satisfaction of purchasing a new product!
It's JUST that I buy a new printer, get out the box and have to take it to service center because it won't get installed?
Since you have owned less than a week, can you not take her back to the store and exchange it? If you bought it online, then a return period as well. Or you can directly call HP and tell them you want to return if you have no way to take it back to the place of purchase.
Unfortunately, sometimes things just happen, and products are shipped with defects. This happens to every manufacturer at one point. Take the printer back and exchange it.
Tags: HP Printers
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