the HP Color Laserjet 3800: HP 3800 will not recognize the new cartridge cyan

I tried to put back several times, turn off print and on. No luck. I just ordered these toner cartridges and they arrived today. I'm a graphics on a tight schedule. Help!

Well, the new cartridge arrived and I got the same message. I called the IT company I have dealt with 15 and told him about the problem. They sent a technician who inspected the receptacle for the cyan cartridge and with a flashlight and his right hand, explores every inch of the cavity. He drew his hand with a piece of black plastic no more than a quarter of an inch long. It's on the right side of the floor of the cavity, completely backward. When he reinserted the cyan cartridge and turned on the printer, MESSAGES of ERROR NO MORE! I am so relieved and so embarrassed at the same time where I couldn't find this little piece of plastic myself.

Thanks again for trying to diagnose the problem.  You have been great!

Tags: HP Printers

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