The installation of Service Pack 3 for XP, I get an internal error that smss.exe is running and close all other applications. All applications are closed. Anyone else seen this error?

Is it safe to run an online scan to see if the smss.exe is a virus?  or do I remove smss.exe?  or is there a workaround?

I think that a 'wipe & reload"would be the most effective way to restore your computer to a fully functional State and without infection, Smitz.

Tags: Windows

Similar Questions

  • The installation of Service Pack 2 for Vista failed. I tried several times. Message reads "not successful." "Element not found". I click on the 'Détails' link and it shows the following error: ERROR_NOT_FOUND (0 x 80070490).

    The installation of Service Pack 2 for Vista failed. I tried several times. Message reads "not successful." "Element not found". I click on the 'Détails' link and it shows the following error: ERROR_NOT_FOUND (0 x 80070490). I tried in several ways through the links suggested to solve the problem and nothing has worked.


    I turned to the forums and I saw that many, many people have the same problem with Vista SP2 Upgrade. Microsoft and several of its Vista customers realized that Vista has a lot of problems, but people who have need of the service. Being able to download and install the SP2 can make Vista more stable, but I get the same message mentioned above, and so I am sure are a lot of other people who are trying to get Service Pack 2 integrated into Vista.

    0 X 80070490 - ERROR_NOT_FOUND
    Corrupted system file; You will need to perform an upgrade on the spot or reinstalling the operating system.

    The error you receive occurs if there is corruption in the manifest of component maintenance base.

    Ignore the title: the "Windows features" dialog box is empty in Windows 7 or Windows Vista, or you receive an error message that includes the following code when you try to use Windows Update: "0 x 80073712".
    http://support.Microsoft.com/kb/931712
    "Explains the SFC / Scannow.

    A repair install is the usual solution of SFC/scannow does not work.

    You receive an error code "0 x 80070490" when you use Microsoft Update or Windows Update Web sites to install updates
    http://support.Microsoft.com/kb/958044

    NB: If you have installed SP1 for Vistahttp://support.microsoft.com/kb/948537

    Step 7 (method for Windows Vista), the * UPGRADE option is not available because SP1 has been installed.

    Uninstall SP1

    See also:

    How to overcome error 0 x 80070490 when installing updates in Windows Vista/Server 2008
    http://blogs.msdn.com/andrekl/archive/2008/09/29/how-to-overcome-error-0x80070490-when-installing-updates-in-Windows-Vista-Server-2008.aspx

    TaurArian [MVP] 2005-2010 - Update Services

  • Error 8000FFFF code during the installation of service pack 1 for Vista

    Hi, I downloaded service pack 1 for Vista 2 days ago. It worked, but I found myself with no sound. Anything not fixed so I uninstalled service pack thinks he should correct the problem. I have still no sound and now when I try and install service pack 1 again, I find myself with an 8000FFFF error code and it will not install and I still have no sound. How can I fix my sound problems and add the service module? (I do not really care about the service pack, just want my sound back!)

    Hello

    0x80000FFF error code when you download updates on a computer running Windows Vista by using Windows Update or Microsoft Update

    Microsoft obviously has a typo in somewhere between their links for number of Fs for more information that I give you

    http://support.Microsoft.com/kb/946414

    go to your computer or your site of manufacturers of sound card - drivers and downloads section - key in your model number - get the latest audio drivers

    _________________________________________________________________

    This article explains how to troubleshoot problems when you install a service pack for Windows Vista or Windows Server 2008.

    http://support.Microsoft.com/kb/947366

  • Windows does not start after the installation of Service Pack 3 for Windows XP

    Hey guys I have a question I received this automatic update (Windows Service Pack 3) I am running Windows XP Media Center Version 2002, the problem I have is after installation of the update my computer guard stop and windows not not start, I had to go back to my computer to a safe point (usually before the update) and I say usually because I already tried to install this two update times with the same result.

    I hope you can help me I really need your help, I'm totally distraught and I received the update to install it but I'm afraid to install fearing that my computer will not start.

    Thank you.

    Hi Crickets1,

    1 did you receive an error during the shutdown process?

    I suggest that you refer the below Microsoft article and try the steps mentioned to do before you install Windows XP SP3.

    Steps to take before you install Windows XP Service Pack 3

    http://support.Microsoft.com/kb/950717

    I hope this helps!

    Halima S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Problems with windows vista update during the installation of service pack 3 for sql server 2005 express edition.

    I have problems installing Microsoft SQL server 2005 express edition service pack 3. When I use windows update Setup does not exceed 0% and crashes. I tried to download the service pack online. When I ran the installer, it crashes when you try to install SQL server database services.

    Any help would be much appreciated.

    Hello

    Download SQL Server 2005 Express Edition Service Pack 3 from the link below:
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=3181842A-4090-4431-ACDD-9A1C832E65A6&displaylang=en

    Restart the computer in safe mode.
    http://www.computerhope.com/issues/chsafe.htm#03

    Install the update in safe mode and check.

    Cheers and enjoy!

  • Problem with the installation of Service Pack 2 for Windows Vista. 8024200d error code.

    I have made several attempts unsuccessfully to update my vista using the automatic update for service pack 2, but I always "update has not 8024200d error number". I tried a start-up in minimal mode, but automatic update does not appear. I reached my intellectual limits. What means exactly the error 8024200d mean?

    How do I beat successfully automatically update?
    F....

    Hi Mubarak,

    Can you please tell me the number of KB article of updated with the question?

    Take a look at the response from here-

    http://answers.Microsoft.com/en-us/Windows/Forum/windows_8-windows_update/i-am-getting-error-code-8024200d-when-trying-to/b0ae43eb-8e84-4a71-94af-75318c984d45

    Thank you.

  • Assistance in the installation of Service Pack 3 for Windows XP

    The system is Windows XP. Need help to install or upgrade to Service Pack 3. The computer is currently using Service Pack 3

    Thank you.

    Hi Annasmith,

    Are you facing any problem to install Service Pack 3?

    As you mentioned that you have installed Service Pack 3, please check again version of Service Pack is currently installed on your computer:

    a. click Startand then click on run.

    (b) copy and Pasteor type the following command and then click OK:

    winver

    A dialog box displays the version of Windows and the service pack that is currently installed on your computer.

    To install Service Pack 3, follow this link & check if it helps:

    Steps to take before you install Windows XP Service Pack 3

    Learn how to install Windows XP Service Pack 3 (SP3)

    Hope the helps of information.

  • Power options do not work after the installation of service pack 3 for Windows XP.

    I just reinstalled the SP # (for the fourth time) by micro dirs, now power options do not work on my XP

    "CASE # 1160-173781" ive just "REINSTALLED" SP3 on my XP HOME for the 4th time according to the instructions of Microsoft 'INDIAN-TECH? NOW MY POWER OF DAMNNED OPTIONS DO NOT WORK GRRRRRRRRRRR. SP3 IE8 ARE NOT DESIGNED FOR HOME WINDOWS XP SOFTWARE! and hard - to - go * if im going to pay for them fix THEIR MESS! everyone in firured here a way to solve this problem? I FIND A LOT OF QUESTIONS IN THE FORUM THING, B U T, "NON!"

    This link shud hlp sup:

    http://fivepercent.us/2008/08/15/Windows-XP-standby-and-Hibernate-problem-update-82008/

    http://fivepercent.us/2008/06/06/Windows-XP-standby-and-Hibernate-problems-solved-Finally-i-hope/

    http://internalcomputer.com/how-to-overcome-the-Windows-XP-SP3-crashes-after-the-update-and-the-driver-power-management-problem.computer

  • After the installation of Service Pack 1 for Windows 7 Media Player shows more album when sorting music by genre.

    Any suggestions on how to restore this function?

    Please click the small arrow to the left of the search box, and select the icon or tile. Who help me?

  • Is there a problem with the slice of Service Pack 2 for Windows Vista?

    I had to reinstall Windows Vista Unlimited twice already.  This is because the installation of Service Pack 2 for Windows Vista.  I had everything, including Internet Explorer 8 is installed during the installation of the Service Pack 2 has crashed my computer, and I had to re - install.

    Hello

    Please read: information about Service Pack 2 for Windows Vista and Windows Server 2008
    Includes installation tips and Microsoft Support.

    Also Please read: "How TO solve IE8 installation problems"
    Includes installation tips and Microsoft Support.

    Hope this helps, Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop experience & Security - since 2003. ~ ~ ~ My MVP profile: https://mvp.support.microsoft.com/profile/Vincenzo

  • Impossible to install programs, download 1628: failed to complete the installation after the installation of service pack 3

    Impossible to install programs, download 1628: failed to complete the installation after the installation of service pack 3. What I have to do.

    Assuming you meant WinXP SP3...

    Why the SP3 was not installed for over a year?

    What application or antivirus security suite is installed and your current subscription?  What anti-spyware (other than Defender) applications?  What third-party firewall (if applicable)?  Who were these applications that run in the background when you tried to install WinXP SP3?

    A (another) Norton or McAfee application has already been installed on this machine (for example, a free trial version which is preinstalled when you bought it)?

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

  • I have windows xp after the installation of service pack 3 I can only start in safe mode

    I have windows XP after the installation of service pack 3 I can only start in safe mode?

    Hello

    ·         You get the error message?

    ·         What happens when you try to start in normal mode?

    Method 1

    Windows XP can in every start Safe Mode by default. Even if you select the option Start Windows normally, it always starts in Mode without failure. IOW, you can't get out of safe mode.

    This happens if the switch/SafeBoot is added to the Boot.ini file. / SafeBoot parameter forces a boot in safe mode by using the specified parameters. The available parameters are:

    (a) minimal

    (b) network

    (c) safeboot: minimal (alternateshell)

    For more information about the boot.ini switches, see visualization and correction of the settings of the boot on x 86 systems

    RESOLUTION

    (a) click Start, run and type MSCONFIG

    (b) click the Boot.ini tab

    (c) If you have a dual-boot system, select the entry that is appropriate under the [operating systems]

    (d) in section downstairs, Startup Options uncheck / hisFEBOOT

    (e) click OK

    (f) restart Windows

    The entry/SafeBoot are removed from the Boot.ini file.

    Method 2:

    If the above method is not the cause, it seems that Service Pack 3 is not installed correctly.

    Step 1: You try to run the system restore from safe mode that will repair return the computer to the point while it was working fine.

    How to restore Windows XP to a previous state

    Step 2:

    I suggest you follow the troubleshooting steps form the article and check if it helps.

     

    How to troubleshoot an installation fails on Windows XP Service Pack 3

    http://support.Microsoft.com/kb/950718

    Note: System requirements to install Windows XP SP3

    Reference: Learn how to install Windows XP Service Pack 3 (SP3)

    Hope the helps of information.

  • Reader of CD-ROM/DVD-Rom disappeared after the installation of Service Pack 2

    Why my CD-ROM/dvd-rom drive does not disappear after the installation of Service Pack 2 and how do I get it back? Because before I installed Service Pack 2 I had a problem of code 10 and tried deleting the thing fixing upperfilter, but that did not work, so is there anything else I can do. I have a HP Pavilion dv9000 and it is 3 years old.

    Thank you!

    Hello

    Check with HP, their drivers support and documentation online and ask in the HP Forums about known issues.

    Support HP & drivers
    http://welcome.HP.com/country/us/en/support.html

    Contact HP
    http://welcome.HP.com/country/us/en/contact_us.html

    HP forums
    http://h30434.www3.HP.com/PSG/

    ========

    Description of errors related to the 10 Code that generates the Device Manager in Windows on computers
    http://support.Microsoft.com/kb/943104/

    Step 1: Please do all the same underneath if you did some before as is often total
    a process that solves the problem.

    Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
    Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
    RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
    below.

    Then, work your way through these - don't forget the drive might be bad, could be a coward
    cable or slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    Try this fix manually if the Fixit 314060 does not work
    http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

    Your CD or DVD drive is missing or is not recognized by Windows or other programs-
    a Mr Fixit
    http://support.Microsoft.com/kb/982116

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
    for Windows Vista
    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
    Vista installation after booting from the DVD (AHCI)
    http://support.Microsoft.com/kb/952951
    Drive CD - R or CD - RW Drive is not recognized as a recordable device
    http://support.Microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
    ends. Remove and replace, do not just tight. For laptops, you can often clean power and
    contacts data with a pencil eraser.

    Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
    manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

    ===============================

    Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
    Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
    do it right.

    Did you follow the Troubleshooting Guide for the reader who still does not work? There are
    the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

    Check with your Maker system and a device for the two possible firmware updates and
    the correct registry entries for your car.

    Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
    as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
    the parameters.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

    -----------------------------------------------------------------------

    You can probably find more info here and maybe even the exact registry for your CD/DVD settings
    drive from someone with the same model.

    Forums - a lot of expert real help
    http://Club.myce.com/

    CD/DVD units
    http://www.myce.com/storage/

    Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
    nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

    DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
    devices and their properties in flat table, instead of the tree viewer
    http://www.NirSoft.NET/utils/device_manager_view.html

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • I have two error codes on Windows update Code: 80240016 & an internal error has occurred in Ox80010108 during the installation of Service pack 1.

    Resolution 1: Install the stand-alone package for the service pack instead of using Windows Update to install the Service Pack

    Click here to show or hide detailed information

    Note If you have already tried to install the stand-alone package for the service pack and you have encountered this problem, skip this resolution and go to resolution 2.

    If you don't know if you've tried to install the stand-alone package for the service pack, it is recommended that you try the following steps to install the stand-alone package for the service pack. By using the stand-alone package to install the service pack, you eliminate installation issues that may be related to Windows Update. This simplifies the troubleshooting process.

    How to obtain the stand-alone package for the service pack

    To obtain the service pack, see the following articles in the Microsoft Knowledge Base, depending on your operating system, and then look for the option to install the service pack from the Microsoft Download Center.

    935791 how to obtain the latest Windows Vista service pack

    968849 how to obtain the latest service pack for Windows Server 2008

    Solution 2: Run the system update readiness tool

    Click here to show or hide detailed information

    System Update tool checks your computer and trying to resolve certain conditions that can interfere with the installation of the updates or other software. However, before you download the tool, you must determine whether your computer is running a 32-bit version or a 64 bit version of the Windows Vista operating system. If your computer is Windows Vista installed, and you know which version you are using, go to the How to download the system update readiness toolsection ".» If you are unsure which version your computer has installed, follow these steps:

    1. click on Start

    Collapse this includes this image

    .

    2. in the Search box, type System, and then click System in the programs list.

    Collapse this includes this image

    The operating system is displayed as follows:

    • For a 32 - bit version operating system, 32-bit operating system appears for the system type under System.
    • For a 64 - bit version operating system, 64-bit operating system appears for the system type under System.

    Collapse this includes this image

    After you determine which version of Windows Vista, your computer is running, download system update readiness tool.

    How to download the system update tool

    You can click here to download the preparation tool system update from the following Microsoft Download Center Web site. The following files are available for download from the Microsoft Download Center:

    Collapse this includes this image

    Download the System Update Readiness Tool for Windows Vista (KB947821) package now.

    Collapse this includes this image

    Download the update tool for Windows Vista x 64 (KB947821) package now.

    Collapse this includes this image

    Download the System Update Readiness Tool for Windows Server 2008 (KB947821) package now.

    Collapse this includes this image

    Download the System Update Readiness Tool for Windows Server 2008 x 64 (KB947821) package now.

    Collapse this includes this image

    Download the system update for the systems Itanium (KB947821) package.

    After you download and run the system update readiness tool, restart your computer. Then, immediately try to install the download package full of the service pack that you previously downloaded from the following Microsoft Download Center Web site:

    http://www.Microsoft.com/downloads

    For more information about the update of the system tool, click on the numbers below to view the articles in the Microsoft Knowledge Base:

    947821 description of the update for Windows Vista and Windows Server 2008 system preparation tool

    Resolution 3: Close or disable any applications that may be running, restart the computer and then install the service pack

    Click here to show or hide detailed information

    Important These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack from malicious users or malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed for, or to implement specific program features. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take additional measures to protect the system. We recommend that you use this process only if you really need this process.

    During installation, one of the most frequent causes of failure occurs when a third-party application holds open a file or locks a file that the service pack installer should use. For example, an application third-party antivirus or antispyware may cause this problem. To minimize this risk, follow these steps:

    1. close all applications and restart your computer.

    2. Once your computer has restarted, disable any antivirus or any antispyware application that can load during the startup process. You can normally disable the notification area application. This area is located in the bottom right corner of the computer screen. To disable an application in the notification area, follow these steps:

    a. right-click on the icon of the third-party program.

    b. click Close, disable, outputor an equivalent term in the list of options. If these options are not available, you may open the application and then close or disable in the application.

    3. as soon as you close the antivirus or the antispyware software, try to click here to install the download package full of the service pack that you previously downloaded from the following Microsoft Download Center Web site.

    4. After completing the installation of the service pack, enable the antivirus or the antispyware software that you disabled in the previous steps.

    If your problem is still not resolved, you can try the steps of troubleshooting on your own, or you can contact Microsoft technical support.

    Resolution 4: Uninstall security applications, restart the computer and then install the service pack

    Click here to show or hide detailed information

    Important These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack from malicious users or malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed for, or to implement specific program features. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take additional measures to protect the system. We recommend that you use this process only if you really need this process.

    A third-party security application (for example, an antivirus application, a firewall, or antispyware software) can still be causing the installation fails, even though you tried to disable the application. The Windows Vista SP1 installation requires several restarts of the computer, and the security application may be reload after the first reboot. Applications that provide registry repair features may also cause the installation to fail.

    You can uninstall your third-party security application before you install the service pack. However, you should do this only if you are positive that you can reinstall the application as soon as the service pack installation is complete. To reinstall the third-party security application, you'll need either the original installation media for the application, or you need the original download. You may also need a product key to reinstall the third-party security application.

    If you are sure that you can reinstall the third-party application, uninstall the application from the programs and features item in Control Panel. To do this, follow these steps:

    1. close all applications and restart your computer.

    2. Once your computer has restarted, click Start

    Collapse this includes this image

    .

    3. in the find what box, type programs.

    4. click on programs and features.

    5. click on the name of the security program that you want to uninstall.

    6. click on Uninstall.

    7. After you have uninstalled the program, restart the computer.

    8. try to click here to install the download package full of the service pack that you previously downloaded from the following Microsoft Download Center Web site.
    Note You have uninstalled your security software, and your computer is more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend that you do not surf the Web, use e-mail, or use instant messaging, up to what you have done to solve the problem, and you have reinstalled your security software.

    9. After completing the installation of Windows Vista SP1, reinstall the security program that you uninstalled in the previous steps.

    * All of these resolutions were conducted, but still having trouble running SP1 & SP2. It's a problem of installation and after the installation of Service packs 1 & 2 times. I have a SYSTEM of 32-bit operating systems. KB947821 analytical TOOL has also been installed!, by following the instructions in res 2. Security / Antivirus has also been disabled in accordance with the instructions of res 3 & 4. Service packs Download but will not work!

    Get help the community?

    Hello DavidCarmichael,

    Thank you for your message.  I see that you have already run the system update readiness tool.  Feel free to skip step 1, but follow-up on the rest of the below troubleshooting steps:

    1. According to your architecture of Windows 7, download / install and run the tool update system - CheckSur you can download the tool from the links below depending on your system type.

    Download the tool update system (64-bit)

    Download (32-bit) system update readiness tool

    2. click Start type cmd (you should see the command prompt fill up) right click and select run as administrator

    Inside the command prompt, type sfc/scannow

    For more information regarding the file system checker.

    * If corruption is found, see How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

    3. once the SFC is finished, check your hard drive for errors.

    4 restart the system update readiness tool. If errors have been eliminated, try to reinstall Service Pack 1. If this is not the case, go to step 5.

    5. perform a Startup Repair, when starting, try to install the Service Pack.

    Please let us know the results of each utility.  We can't wait to hear back on your part.

    See you soon

  • After installation of Service Pack 1 for Vista 64 bits, Windows Security says Malware and firewalls are off.

    I recently reinstalled my copy of Vista 64 bit I hope to solve this problem that has been with me for a while.  Before I wiped and reloaded, Security Center Windows would alert me every day that my firewall protection and malware have been disabled.

    I use Kaspersky Internet Security, which is fully updated and works as it should.  I am able to activate Windows Firewall and bypass the firewall Kaspersky and that error to go away, however, I can't remove the error of malicious software.  I got all these errors directly after a restart after the installation of service pack 1.

    Under Windows Security Center it says, "Kaspersky Internet Security reports that it is turned off," under the heading for malware protection.  When I click on the button to activate under Windows Security, it goes through the steps who say do you trust this program, Yes, Yes, ok.  After choosing all the options of trust Kaspersky and activate this protection, he thinks about it a little, but always returned and said it's off.  It also has a green light saying that Windows Defender is actively protecting your computer.

    I think that my Internet Security Suite is successfully active in these areas and work I checked the menu, check that they work.  In my opinion, after installation of service pack 1 that something I have messed up in the statement that those programs are active or really uninstalled them.

    Even if I can get the only message that the Kaspersky firewall is disabled to disappear by enabling the Windows Firewall, which is not yet as I want.  I want the suite of internet security that I paid to be active and functional on the side of the Windows security features.

    I would appreciate any help with this problem by addressing why he continues to warn me that my protection malware and firewalls are disabled.  Thank you.

    Also install Windows Vista SP2 this problem could be solved, otherwise try to uninstall and reinstall Kaspersky and also, try to get the latest version of Kaspersky.

    If still the same issue please contact Kaspersky support.

Maybe you are looking for