The Japan purchased a printer Photosmart Plus B210 series 2.

I bought 564 cartridges from Amazon,

I can't use cartridges, although they said that they would work.

My printer says utility series 2, and I can't find a series 2 anywhere on the HP site.

What can I do?

Hmm indeed there is no contact on this hmmm page link

I guess you are from United States? In this case, use this link.

http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1

Tags: HP Printers

Similar Questions

  • HP Photosmart Plus B210 Series does NOT print black

    I use Windows 7 to print to the printer HP Photosmart Plus B210 Series. The black cartridge has been listed as half full, but I installed a new black cartridge with no improvement. I selected the clean and align the print head, but the printer prints only the color inks and not black. I checked the vent of the cartridge on the black ink cartridge, and it is clear.

    Any suggestions?

    I have completed the troubleshooting steps and nothing fixed the problem. I even followed the instructions for soaking the printhead for 10 minutes in hot water. I guess that the printhead has gone bad and needs replaced. Thanks for your help.

  • HP photosmart Plus B210 series - prints blank pages

    Hello, I got the printer above for about 4 years with no problems. He suddenly started printing blank pages. I went through all the cleaning cycles, alignment etc., but without success. I bought a new genuine HP print head and installed new cartridges and still once, it prints blank pages. The message I get is that alignment process has failed. Does this mean the printer is down and I'll have to buy a new one, or can you suggest a solution? I went through all the steps suggested for this type of printer on your forum, but I still get blank pages. It is a disaster for me and my wife whose work depends on the network printer. Any suggestion would be appreciated. Thank you.

    Hi @drbince,

    Given you have changed the print head and the problem persists, according to me, maybe it's time to consider a replacement printer.

    Alignment is a failure because the printer does not black. If you have followed all the steps in the following document, it might be time to give us a call to weigh your replacement options: HP Photosmart Plus B210 printer - color or black ink not print.

    If the problem persists, what you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

    Step 1. Open the link: www.hp.com/contacthp/
    Step 2. Enter the product number or select Auto detection
    Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
    Step 4. Scroll down and click on options contact HP - click Get phone number

    File number and phone number are displayed.

    If it meets your needs, please consider tagging this post as solved by clicking accepted as Solution below and others can find the answer more effectively.

  • HP Photosmart Plus B210 Series new magenta ink cartridge prints do not at all

    First of all, I had a problem with my cyan ink on my printer HP Photosmart B210 series. The problem was that he was not the impression and he says it wasn't printing because of the cartridge and also I had to align my cartridges. Whenever I tried to align the cartridges he says that alignment does not so I ended up trying to align them so much that I have exhausted all my ink and went out to buy all new cartridges.

    When I installed new cartridges and tried to line up once again, they all worked perfectly, but when I went to print a photo, the magenta was not yet appear. I did another test called 'Print diagnostic Information' and the magenta box is completely blank 100%. When I went to see the "estimated ink levels" he said it was perfectly fine. I tried to print a picture of a square while magenta box and the printed page was completely empty.

    Basically... How can I get my printer to recognize the new magenta cartridge because it is not currently.

    I'd say running up to three cycles of cleaning the printer before driver or Panel box tools.  If this doesn't get the magenta, then you can try soak the print head, as described here.

    [edit] Know that the ink gauge is probably not at this point clear - especially the printer like that it has printed pages of magenta at this stage, while the ink is still in the cartridge.  The ink gauge will indicate less ink cartridges is actaully available.

  • HP Photosmart Plus B210 series

    Suddenly, my printer has stopped printing in black ink.  The cartridge is full.  It's already happened and I just cleaned everything and it started working again.  This time, I cleaned it again, it printed one page and then arrested again to print.  I cleaned it again and it will not print black ink.  I cleaned the print heads and tried to re-aligned with the printer.  The alignment fails every time.  What has something to do with it not printing black ink?  It doesn't make sense to me that this issue would be part of the problem, but maybe it is.

    All my color cartridges are out of ink.  This has something to do with the problem of it not not printing black ink?  That does make sense to me either.  If this is the problem, then I'll spend money for the color of the ink.  Printers frustrate me beyond words.  They simply stop without apparent reason.

    Would appreciate any help I can get.

    Hello Catstuder,

    Welcome to the Forums of HP Support! I understand your frustration and want to shed some light on why the guard alignment fails and why you do not get all black on your thoughts even if you have a totally black cartridge installed.

    1. in the printer to print control and alignment to pass, it takes all cartridges to be installed in the B210. You can print in black ink only, but the printer will still use the ink contained in the cartridges of color for maintenance tasks. It takes little ink from all cartridges in the service of the print head and avoid any clogging.

    2. with the printers ink system, it only does not use black ink even though you can choose to print in black ink only. Have a look here: use of inkjet printers ink.

    I propose to replace the color cartridges, and I am sure that you will have no problem. If you want to print in black ink only, take a look at the steps below:

    1. in your software application, click print.

    2. Select your printer in the list of available printers.

    3. click on the option opens the printer properties dialog box. According to your application software, this option could be called printer properties, Options, Configure the printer, printer, or Preferences.

    4. click on the features tab, click the Grayscale dropdown menu and then click on black ink only.

    5. click OKand then click print to start printing.

    I hope this has been helpful, if you have more questions please let me know!

    I found this informative information here:a 'ink alert' or "Low on ink" Message appears on the computer or the printer control panel

    Thank you

  • Photosmart HP B210a more: HP Photosmart Plus B210 missing Scan software

    Hi all

    OK, Ive problems (two hacks, printer malfunctions, 1 disk repair, etc. over the past months) my Mac for the last two days, I restored Mac OSX 10.10.4 successfully and everything is well save for my printer as indicated above. I didn't know the usefulness was eliminated when I upgraded to Yosemite and it was hogging my CPU with a processing loop that was killing my Mac (I call her Alice!...)). So, I did get them all today my research on what went wrong with these processes which lead me to upgrade drivers Max OSX Yosemite and tried troubleshooting through:

    (a) installation of printers, their uninstall through the system preferences/printers and Scanners to verify that the drivers are there, I installed via the using field list driver HP Photosmart Plus B210, who can confirm print successfully without any trail of CPU (I uninstalled the HP before this point utility).

    (b) tried to get into the system preferences/printers and Scanners / where I chose "Scan" in the window of the printer and it says "SCAN SOFTWARE does IS NOT INSTALLED" (see attached printer screen)

    (c) I installed the driver in the development of window for HP Photosmart Plus b210 series that SHOULD allow the printer and scanner to work from my window System Preferences/printers and Scanners, I've lived more troubleshooting try to import a scan of the system of preferences/Applications/Image Capture and preview also. The two scan attempts to import sent the same message, lack of scan software when I tried via the printers & Scanner on System Preferences window.

    So frustrasting as she is, I set up a test on the printer to use the port MMC to scan an image of the window of the printer to the MMC card, that I inserted in the printer and it worked to prove that the software of the printer works on scan, but not directly with my Mac. Printing software is confirmed later, brings back me to my Mac and his missing scan software.

    This seems to be missing and appropriate drivers that should make the impression (works fine, no trail of CPU as before) as well as scanning (missing software problem). Does anyone know how I can fix this and if I need to download software drivers or anything please provide your console if necessary with links to what I need...

    Thank you all... I should have logged at noon instead of 4.30... I just might have gotten something else after you fix this problem...

    Try to update the software by following these steps:

    Click on the Apple icon, then select about this Mac.
    Click software update, and then click the Store from the top of the indicated window menu and click on reload the Page.

    Be sure to install any update HP or Apple, then check for the difference.

    If it persists, try manually install the package below. Tjen try to scan the image:
    http://support.Apple.com/kb/dl907

    If you're still having problems, try the HP Easy Scan application below:

    https://iTunes.Apple.com/us/app/HP-easy-scan/id967004861?MT=12

    Shlomi

  • Photosmart Plus B210 do not print the Photo - Vista and 7 - USB tray and wireless

    Experts!  Help, please!  HP support by phone could not find a solution.

    I bought a new Photosmart Plus B210 last month.  I am a moderately advanced computer user and have not been able to print a picture of this printer, EXCEPT when printing directly from a card inserted into the machine.

    I installed the printer on two laptops, one running Vista, the other running Windows 7.

    The problem persists if printing wireless or USB.

    The printer works perfectly as this major problem.

    Thanks in advance for your help.  If I can't make this work, I'll have to return this printer and will likely purchase another brand.

    Carrie

    First of all, in vista - please turn off the printer, restart your pc and to clean the print queue and turn on the printer.

    Now, make sure you select the exect for the tray paper size, that the same for the type of paper and size when printing... now see if there is a difference.

    What about win7 - what do you want to see exectly? the option is grayed out? You may see other options to select related to it?

  • New ink print head error on Photosmart Plus B210 alert

    My HP Photosmart Plus B210 printer has suddenly started giving me the following error message:

    "New alert ink print head.

    Used cartridges may not be not all print head start.

    Install the new cartridge or press OK to continue with those used. »

    It was new HP brand cartridges when I installed them. I printed earlier today without any problems and did nothing for the printer before the error.

    (I use a 32 bit Windows Vista OS on my Dell Inspiron 1525 laptop and am printing via a wireless router.)

    -What it means and how to fix it? When I try to print, it just says: "print" on the touch screen but nothing prints ever and when I try to stop it, it freezes and I have to unplug it.

    Thank you!

    First try printing a self-test page.
    1. click on the setup of your printer
    2. choose reports
    3. click on the status page or printer self-test report

    Here is another link that can help you with the cartridge.

    http://goo.GL/gudAL

    Let me know if this can help, thank you.

  • Since I have OSX Lion I can't print/scanning wireless more with my HP Photosmart Plus B210?

    Given that I've upgraded to OsX Lion my HP Photosmart Plus B210 stopped working corrctly.

    I uninstalled and reinstalled but ntohing worked.

    The report of the printer tells me that my printer is connected correctly.

    Have you installed using the installation disc?

    If so, make sure to install the Compatible Lion software below:

    First, uninstall completely any software installed:

    * Please note that the following steps will delete all HP software installed.
    1. click on menu go (click the desktop, then watch the menu in the bar at the top of the page)
    2. Select Applications
    3 select the Hewlett-Packard folder
    4. double-click on uninstall HP application
    5 follow the uninstall to prompt to select a device to uninstall
    6. press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall
    7 approve any prompt to uninstall all HP software.

    Then download and install the Lion software for your printer below:

    http://FTP.HP.com/pub/softlib/software12/COL39592/Al-96582-1/HP_Lion_Ink_SW_v12.13.24.dmg

    Please let me know if that helps.

  • Photosmart Plus b210 - intermittent wireless printing problem

    Hello world

    I'm new to this forum so I appologise if I'm a little ditsy...

    I just bought a Photosmart Plus b210 and have successfully connect it wirelessly to my iMac. However, since I got it, I had a problem when trying to print wireless from it.

    When I try to print from my iMac, it will open the print job request and it will say 'sign in' at the start, but then she stays like that for about a minute or two before, it says that there is an error. At this point, I have to cancel the work because he'll just try again and give me the same result.

    I found the only time wherever it prints is when he says "connecting" then after a few seconds it will say 'inactive' and only then it will actually print. So what I'm basically doing print, wait a few seconds, if there is no 'inactive' message I'll cancel the job and reprint the document, and follow this process until I see a notification "inactive." Once I am successfully able to print a job, it will allow me to print documents more first time but it is frustrating that I have to go through this lengthy process everytime I turn on my printer.

    Someone at - it from similar solutions/experiences?

    Thank you

    We will set an IP address of the printer:

    -Print a the front of the printer Network Setup Page. Note the IP address of the printer.
    -Enter the IP address in a browser to reveal the internal settings of the printer.
    -Choose the network tab, then wireless along the left side, then on the IPv4 tab.
    -On this screen, you want to set a manual IP address. You must assign an IP address outside the range that the router sets automatically (called the DHCP range). Apple is 10.0.1.2 a.200 use 10.0.1.220 for your printer.
    -Apply the subnet 255.255.255.0 (unless you know it's different, if so, use it)
    -Enter the IP of your router (on the Page of the Network Config) for the bridge and the first DNS. Let the second white.
    -Click 'apply '.

    Now, stop the router and printer, start the router, wait, and then start printing.

    After that, you will have to redo 'Add printer' using the new IP address.

  • Series HP Photosmart Plus B210: Connectionproblem iMac - HP

    Since I installed Mac OS X 10.10 (Yosemite) (OS x 10.8 Mountain Lion) my printer does not (always) enable to printing purposes. What should I do to make the printer work properly?

    When I stopped the printer completely for awhile (220 V, several minutes), the printer can begin to work, but not in all cases.

    Thank you

    A.J. van der Hout, Netherlands

    Hey @vanderhout,

    Welcome to the Forums of HP Support!

    I see that you have some problems with printing regularly from your machine Mac OS x 10.10 for the all-in-one Photosmart Plus B210 printer. I can help you with that.

    To start, make sure that the printer is connected directly to a wall outlet and not a surge protector. Once this is done, if the printer is connected to your Mac via a USB cable, remove it. If it is connected wireless network, turn the printer off and remove the power cord at the back of the router for a minute. When the lights come back on the router, turn on the printer.

    Now, let's try printing. If you were able to print quickly then the issue is related to the network. This document explains How to troubleshoot wireless connection with your printer. As a result of this document should help you identify why your connection issues.

    If the printer is still not printing on a regular basis then:

    1. Click on your Apple icon, system preferences and printers and Scanners.
    2. Hold down the CTRL key and click on the picture of the printer on the left side of the screen.
    3. Click on reset printing system.
    4. Open your utility Applications, file and disk utilities.
    5. Click on verify disk permissions. This should take about 10 minutes.
    6. Click on repair disk permissions. This should take about 10 minutes.
    7. Restart your Mac.
    8. If you removed the USB cable, connect. If this is not the case, click on your Apple icon, system preferences and printers and Scanners. In this window, click the icon 'more' in the lower left corner. Now, select your printer in the list. Click in the box next to and select your printer. Finally, click Add.

    At this point, you should be able to print. If this isn't the case, please let me know what happened following my directions and I will be able to help you further.

    Please let me know if this solves your problem or if you have any other questions. If not, have a great weekend!

    If it solves your problem, please help other users find this thread by clicking on accept Solution below my post.

    If you appreciate my help, please inform other users by clicking on the icon below my post thumbs up.

     
  • HP Photosmart Plus B210 pages come out blank

    HP Photosmart Plus B210 printer started printing blank pages. Seems to go through the motion of printing from word documents, but comes out blank. Printer did print a photo.

    Went to my CV charge and activated ink levels. Find the box HP here. Used align print head function. Printer has started printing text after that.

  • How to clean the printhead on an HP Photosmart Plus model B210e using Windows 7?

    How to clean the printhead on an HP Photosmart Plus model B210e using Windows 7? I can print in color, but not with the black cartridge, what's new...

    I'm including a document print quality, I'd take a peek at the five solution it will guide you in the process of cleaning print head via the Control Panel on the printer.

    Print quality

    Let me know how it goes.

  • Why did TMP_00 attached to my name of the printer, Photosmart Plus B209a-m

    I had to reinstall my network from my HP Pavilion DV6 laptop, an HP Photosmart Plus B209a-m and a router D-links.

    Since I did it, the laptop is fine, but I was unable to get the printer works wirelessly.  I spent hours chatting with HP printer location, but they have not yet set.  I was told that I had to uninstall my USB and let him resettle.  I saw on an attempt there is a shift of the IP address to reinstall.

    It seems to me that either uninstall and install does not completely remove/replace all necessary files because I saw things like TMP_00 and Copy_1 attached to the end of my name of the printer also, when I looked "Protected from the network connections for the domain profile", he mentions 3 connections.

    Wireless Connection2

    Wireless network connection

    Connection to the local network

    I need to delete all files after uninstall, so that my printer name is not a TMP_00 or copy2 attached to it when I reinstall?  Is it important that the names are extended or if multipul connections listed there?

    Thank you for your response.  It seems the best answer I got, here or through conversations, HP Solution Center, original install disc, etc.  I saved it in case I have problems in the future.

    My printer seems to work fine now, even wireless scan.  I looked in the start menu and click the HP folder, inside was my printer.  I clicked on that and chose the option to change to wireless USB.  I went into the menu and in the end I pulled out the USB cable and everything seemed to work.  The screens were all as the orig. install screens and he acted as if it was a new printer with options to save my new product HP and the HP etc shop offers.

    After hours I spent on it, the solution was still within my reach.  Not sure I should give congratulations, because I'm not going to try your solution.

    Thanks anyway.  Mark Brorson

  • Can not install the software for my HP Photosmart Plus B209 on Windows 8.1

    I could not install the driver/software package downloaded for my HP Photosmart Plus B209 Printer on my new HP laptop w/Windows 8.1. I get an error message that the following file is missing; \AppData\Local\Temp\7zS4D84\Setup\hpzshlaut4.0... I have 3 other computers of the OS windows 7 that I had no problem with the printer using this same download driver/software package. Any help you could offer would be greatly appreciated.

    Hello
    Follow the steps below and check if it solves the problem:

    1 open the Mcafee Virus and Spyware Protection software you are interested in, click on calendar and perform analyses. Click analysis in real time, and then click stop. Select until I restart the PC and confirm by clicking the button turn off.

    Now, try to reinstall the HP software and check if the installation goes as planned.

    If the problem persists, continue following the steps below:

    2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
    3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
    4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
    5. start the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC /Unregister. in the Run dialog box and click OK.
    6. launch the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC/REGSERVER in the Run dialog box and click OK.
    7. run the installation file and check all difference.

    Kind regards
    Shlomi

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