The Manager of devices-other devices-Universal Serial Bus
I have a laptop HP Envy dv7 - 7227cl. It came with Windows 8. I formatted the HARD drive and put Windows 7 Ultimate on it. I went on HP website for my model and put all drivers to this topic. I got everything to work, except the 3 USB 3.0 ports. The USB 2.0 port works fine and when I plug a USB key in it recognizes it and its proper use. When I plug a USB key into one of the USB 3.0 ports 3 nothing happens. No light on the thumb and no bubble of recognition in Windows.
Hello
You have reached the right forum. I've surely you will help find a solution on the issue.
You see an exclamation point on the control of USB device drivers in Device Manager?
You can check if you can provide us with the error message for the devices in the Device Manager. Please refer to the below steps.
a. open the Device Manager by clicking the Start button, click Control Panel, clicking system and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
b. in the device, Manager find device , then right click on the name of the device and go to properties.
c. now on the general tab, check the status of the device. Let us know the status of the device. Also you can inform an error code with the State.
Drivers and download
As the computer came pre-installed with Windows 8, I suggest you to contact HP support to obtain the driver suitable for Windows 7.
Reference:
http://WWW8.HP.com/us/en/support-drivers.html
Hope this information helps. Please reply back with the State so that we can help you.
Tags: Windows
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