The MTA file unit

Event logs show that messages have been in the MTA folder for more than 30 days. I found a message that was in the folder UnityMTA (not the record of failure) but also about 50 text files with no corresponding wave file - it of what worry or is there an explanation why there is so much text without the corresponding files to wave files? Thank you.

I think that you run into a bug CSCse69727 that were found internally, but there are in unity 4.0 (5) and later versions. Because I don't think that you will be able to view the bug in the tool box, here is the accompanying note that should help explain the problem. The bottom line is it's a problem in Benin.

Release Note:

Symptom:

orphaned files in the UnityMTA folder but .txt messages are delivered correctly to the Subscriber.

Background: voicemails of the unit consist of two parts

1. A wav file for the actual voice recording

(2) a txt file that provides the information calls & called and the link to the wav file.

Conditions:

Unity 4.0.5 and later versions

If a message has been left when the mail store has been offline and the mail store remained offline for more than 24 hours.

Workaround solution:

Delete or move files affected .txt file UnityMTA.

Tags: Cisco Support

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