The unit always offline after message store to dismount/mount

Hello:

A customer recently had a problem where a disc filled and caused the message stores to disassemble. The unit entered into failsafe and queue of messages in the folder UnityMTA. Once the stores have been mounted again, never reconnected unit or resync would, until it has been restarted.

I can easily reproduce the problem by disassembly of the store and reassembling it. The unit never recovers. Sounds strange and it seems that it should return back once the store comes back online. ??

Unity 4.0 (3)

Exchange 2003

We get 4 events in the application log, as follows:

************************

Event type: WARNING

Event source: CiscoUnity_Notifier

Event category: run

Event ID: 1008

Date: 15/02/2005

Time: 22:58:29

User: n/a

Computer: UNIT-1

Description:

Received message 9 on NotifyQ for the user event

CN = jsabutis, cn = containers, or = HU_ADM, o = NMHU, which is not monitored. No Indication or

notifications will occur for this user. To correct, perform a resynchronization of all

MailUsers with UTIM: go to the properties of your integration tab and press on the

Resync button.

************************

Event type: error

Event source: CiscoUnity_MALEx

Event category: error

Event ID: 30003

Date: 15/02/2005

Time: 23:03:04

User: n/a

Computer: UNIT-1

Description:

An attempt to access the Bank of mailboxes Exchange primary by AvUMRSyncSvr via

MAPI failed. The MAPI subsystem returns the following error: the attempt of

Open a session on the Microsoft Exchange Server computer is not...

************************

Event type: error

Event source: CiscoUnity_MALEx

Event category: error

Event ID: 30012

Date: 15/02/2005

Time: 23:03:04

User: n/a

Computer: UNIT-1

Description:

One has occurred which prevents the Exchange managed by AvUMRSyncSvr via MAPI access.

It is generally an indication of problems with the unit configuration, Exchange,

or the MAPI subsystem.

Check that the unit service accounts are granted the correct permissions and

There are no problems with the installation. The SysCheck utility can help

diagnose the problem.

************************

Event type: error

Event source: CiscoUnity_Doh

Event category: error

Event ID: 32013

Date: 15/02/2005

Time: 23:03:04

User: n/a

Computer: UNIT-1

Description:

DOH connection failed due to the error of logon component of e-mail: 8004052eH

************************

I hope someone can explain this behavior.

Thank you

Vance

Is it fair that the messages are left to the UMR and subscribers are still able to connect? Or the connections of the subscriber fail too after Exchange is back online? If only the UMR, a restart of the UMR service restore service?

Looks like you see CSCed51091. It is corrected in SR1 3,0000 and 4.0 (4).

Thank you

Keith

Tags: Cisco Support

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