The USB 3.0 port no longer works

Hi all

I have a laptop ASUS UX31E running Windows 8.1.

WD Elements Portable USB 3.0 external hard drive has been plugged on the USB 3.0 port, the lid of the laptop was closed (the portable computer has entered) and the external hard drive was then deleted (IE without clicking 'Remove the device safely').

Since then, the USB 3.0 port does not respond. No device is detected when plugged into the USB 3.0 port, but they are detected when plugged into a USB 2.0 across the laptop.

When the external hard drive is connected, the light comes on but there is no vibration felt, which means that it does not even turn.

I have run Windows Update and installed all the updates available, but have not solved the problem.

I have run the hardware troubleshooting tool, but have not solved the problem.

Under "Universal Serial Bus Controllers" in Device Manager, it lists:

Generic USB hub

Generic USB hub

Family of chipsets Intel (r) 6 Series / C200 Series USB Enhanced Host Controller - 1 26

Realtek USB 2.0 card reader

Composite USB device

Composite USB device

USB root hub

Am I right in thinking the USB 3.0 is not yet listed here?

I tried to reinstall the USB 3.0 driver fresco from the ASUS Web site, but it gives the error message "Fresco Logic USB3 Host Controller is not found!"

I then tried to reinstall the driver for chipset from the ASUS Web site, it installs without error, but does not solve the problem.

I know it was a software problem on USB 3.0 ports and a feature of Windows 8.1, but the update of Windows to save energy which should have fixed. There is also a patch available, but my situation is not exactly as described for the fix so I am hesitant to install it.

Anyone has any ideas on what else to try?

Am I right in thinking the computer does not detect the USB 3.0 port is still there?

Thanks in advance

Chris

In Device Manager, if I click on view > show hidden devices, the USB 3.0 port appears greyed out. Under the status of the device in the properties, it says

"Currently, this hardware device is not connected to the computer. (Code 45)

To resolve this problem, reconnect this hardware device to the computer. »

How can I re - connect a USB 3.0 port internal in a laptop?

Hi Christa,

The issue seems to be with the material. I suggest contacting the manufacturer of your computer and check if the USB ports can be replaced.

Tags: Windows

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