Thermal characteristics on chassis error

Hi Memebers

I received the following error message; Thermal characteristics on frame 2. Reports from the IOM - B: IOM cannot get blades thermal probe reading (2); IOM - A reports: reading from thermal sensor do not offer blades (2)

any suggestions on what it could be

Hi Mark,

I have seen this error in a large number of issues related to I2C. If you download your logs of chassis, we could have a better idea. However, in the case of I2C there are two workaround solutions, one is less disruptive than the other but the last of them is the best method if you are hit this issue.

A less disruptive solution is the following, you might still have problems of I2C and need the work complete around.

  1. SSH to your fabric for interconnection
    2. the switch next to a local management:
    local-mgmt to connect a
    3. connect beside A IOM of your chassis:
    connect the IOM
    4. enter this command to see if it is active or not:
    view the thermal state of the cmc platform soft | status of grep:
    -Online if it says PASSIVE, you must restart this IOM (IOM 1 on fabric)
    Via UCSM, if it says ACTIVE, it's the other side (IOM 2 of fabric B) which
    must be reset.
    5. to do the reset, please go equipment > chassis > chassis <#>> IO
    Modules > Module e/s 1/2 > general tab > reset the IO Module

The complete work around would be below;

Remove 1st let stand 2 minutes replace, wait 10 seconds confirm 1st has power, move to PSU2
Remove the PSU2 let stand 2 minutes replace, wait 10 seconds has power, move to PSU3
Remove PSU3 leave 2 minutes replace wait 10 seconds psu3 has the power, move to PSU4
Remove PSU4 let stand 2 minutes replace, wait 10 seconds for psu4 has power, move to Fan1

Remove Fan1 let rest 30 seconds replace, wait 10 seconds confirm Fan1 has power, proceed to Fan2
Remove Fan2 let rest 30 seconds replace, wait 10 seconds confirm Fan2 has power, proceed to Fan3
Remove Fan3 let rest 30 seconds replace, wait 10 seconds confirm Fan3 has power, proceed to Fan4
Remove Fan4 let rest 30 seconds replace, wait 10 seconds confirm Fan4 has power, proceed to Fan5
Remove Fan5 let rest 30 seconds replace, wait 10 seconds confirm Fan5 has power, proceed to Fan6
Remove Fan6 let rest 30 seconds replace, wait 10 seconds confirm Fan6 has power, move to Fan7
Remove Fan7 let rest 30 seconds replace, wait 10 seconds confirm Fan7 has power, proceed to Fan8
Delete Fan8 let rest 30 seconds replace, wait 10 seconds confirm Fan8 has power, proceed to IO MOD1

Remove IO Mod 1, leave 5 minutes replace confirm that IO MOD is running before you reinstall IOMOD 2
Once IO MOD1 is up and running finally reinstall IO MOD 2 let sit for 5 minutes, and place it in the chassis.

This is the complete relocation process to clear the i2c bus.

Once more, it's workaround for I2C, we can check it out if you attach your chassis connects but I know because of security problems that it is not possible. If this is the case, the best solution would be to prosecute with TAC and they can check this problem.

Please let me know if there is anything else I could help you. If you don't mind not to upload the logs I can take a look at the issue.

Kind regards

Qiese Sa'di

Tags: Cisco DataCenter

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