Time Capsule no longer works in conjunction with the ISP modem

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  Hi mayortom,

  Thank you for visiting the Microsoft answers Forum.

  You can follow the steps outlined in the article below:

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  I have one Capsule of 3 TB I bought in early 2015.  I had a very frustrating problem from the beginning with her down my network, apparently at random.  I tried a lot of different things, and nothing worked, so I post to see if anyone else can help.

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  The basic model is that I have the TC set up and work.  The wireless works fine.  Time Machine will back to it fine.  I can see the TC in the Finder.  I can open the AirPort on a Mac and iOS utility and it is 'green '.  All right.  Then, at a random time in the next few days (the longest one since I started to take notes is 7 days), the TC will drop from the network.  The without wire will be there and still works fine, but Time Machine will not be able to find it for backups, it will not be displayed in the Finder.  AirPort (iOS or Mac) utility shows a yellow triangle with an exclamation point and says that the device is no longer part of my network.  I have to unplug the TC and plug it back again so that he can return to the top.  As soon as I did that, everything will return to normal and be fine for a few days, and then he disappeared again.

  Tonight, however, I connected to another event.  I was watching something on my AppleTV when he started the buffering.  I grabbed my iPhone to see if my internet has declined.  More or less on a whim, I checked the airport utility and noticed that the TC showed a green dot but 'Internet' showed an orange dot.  A minute or two later, the AppleTV started playing video again, so I checked again airport utility and this 'Internet' time, has a green dot and the TC showed the usual brand yellow triangle / exclamation indicating it was abandoned.  I noted the time and then went back to look at what I had looked at.  About two hours later, I went to the power of the TC cycle and understand what to try next.

  The AppleTV is not connected to the CT.  It connects to the UVerse bridge (it is connected to the ethernet on the back of one of the set-top boxes UVerse).  This means that the loss of the internet was for everything in the House, not only the TC.  Something about the process seems to have caused the TC to drop from the network somehow, but everything remains recovered him very well.  Looking the UVerse bridge, it seems rebooting once since then (about an hour and a half after the TC dropped) but not by anyone in the House (I don't know if perhaps AT & T pushed something in the modem or if it is defective).

  So, no idea why loss of connectivity would cause the TC had to give up in the network?  Of course, it also appears, I may have a problem with the gateway Uverse, but if the TC goes down when everything is ok, it suggests a problem here as well.

  Since you seem to have picked up some things from my post...

  We will continue the process... This is where life becomes difficult. It is not uncommon to what you feel.

  Just to get the full picture.

  The TC is plugged directly into my UVerse router/gateway via ethernet and I put the TC to have a static IP address.

  I would prefer you to the TC using the bridge... using standard DHCP... (you can leave the Uverse for him apply a DHCP reservation).

  Once you do that... move the cable that connects the TC to the WAN Uverse on TC to the LAN port... It is fine in bridge...

  If it always falls I have a more serious way to do. It is much more complicated, however, because apple has removed all controls on sensitive router. But I think you will find that the WAN port is dubious on the TC. It can appear at different times and with different modems/routers...

  Alternatively, you can take the TC to Apple and have them replaced... It took me three goes to get a decent one. And I'm not even sure that the fault will not be displayed again in the near future out of warranty.

  But it could appear perfectly when Apple test it... and the replacement can be just as bad... in other words it is a deeper problem that Apple realize.

  Another thing tricky, I discovered.

  Airport routers stick to the local domain... even packed... they do not Pick-up area of the main router.

  This means that some devices will lose the connection because they are on the wrong field. It is possible to change the field on the Uverse make local as well... Since apple has not all the controls of the airport. I did some time ago on my main router and I can hardly give you direct evidence that helps... as many adjustments it is one of the many small things that are in addition to the lack of reliability that can help if you get the other 20 on the right. I think it helped...!

  From there on, we need to work a little more on maybe the ethernet connection... or the LAN port 100 Mbps gigabit Uverse? I think I'd rather see you adjust the speed of 100Mbps as long as your internet speed is less than that of course for gigabit.

  Give me some screenshots of the configuration... It is also useful.

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  I started successfully using airport Time Capsule to back up our 2 iMac and my Macbook Air in October.  My backups of my MBA have stopped working and I did not successfully back up from December 20.  Backup start and just stops part way through it, with the error message:

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  I tried to run the disk on my MBA utility and the TC backup space.  RAN in two places with success.

  There is a lot of room left on my TC - 2.06 to 3 TB are available.

  I'm on OS version 10.11.2 (that I have loaded 15 dec).

  It is also interesting to note that the backup of my MBA seems to progress very slowly, even though I have excellent wireless connectivity.

  Both of the iMac (the two 10.11.1 running) always execute backups successfully.

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  Then in the finder delete the existing TM backup and start a new.

  I would seriously think about using a third party backup... for example, Carbon Copy Cloner... you can download and test for free for a month... It is just more reliable.

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  You have 3 options.  Ranked in order of the most expensive on the down...

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  OK, so we bought a new time capsule recently and my family migrates slowly over Apple products.

  My question comes from having moved all our old saved files from various sources during the share of time capsule. Currently, the file system is FAT32 because that's what it was by default and I don't see an option to adjust it.

  "My wife has a time machine backup works fine already on the device, but when she opens the 'data' /: Time Capsule" on the Mac, we don't see any of these files that I put in there. What should we do, she can be seen on Mac.

  

  What OS is the Mac running?

  Can you please show me what you can see on the Mac... because the screenshot of Windows with all the deleted folder names is not helpful at all.

  I assume you can open all windows files... did you create the folder in windows?

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  NOTE... the appearance of the windows FAT32 is not real... It's because of the way windows reads the network of the TC function... the drive is not formatted FAT32 in the TC... It is HFS +, a Mac format... offered by SMB (windows network blocks) which windows reads with FAT32.