TMS Smart Scheduler - what can you schedule and dial a number?
Hi Forum,
I think TMS 13.2.1 at 14.3 TMS with TMSPE 1.1 reclassification. However, I saw that the 'old' web scheduler has been replaced by the new smart sceduler.
You can plan the new smart Scheduler? It seems that you can only program calls to numbers in directories? You can schedule dial calls to:
Directory movi/Jabber?
External SIP/h.323
External ISDN?
What can't the new smart Scheduler compared to the 'old web Scheduler '?
Thank you
Robert
Robert H.
Yes, at this time, you can add managed by TMS systems (those that are added to the system > Navigator) when planning through Smart Scheduler.
Cisco has already opened a feature request for the opportunity to add directories or call the participants in the smart Scheduler interface, but I cannot confirm if Cisco really wants to develop or when it will be available. It's the already opened by Adam feature request:
https://Tools.Cisco.com/bugsearch/bug/CSCug76084
A solution would be to add your external endpoint as a 'room' to TMS under system > Navigator, so that they will appear on Smart Scheduler, however, systems added as piece takes a license system just like a common system managed by TMS. So, before you follow this workaround solution, make sure that you have licenses enough for that.
Can my personal thing, if you really need schedule the call out participating, so I suggest you use common reservation interface, at least up to the Cisco enhance Smart Scheduler.
In addition, to raise this feature request you, your local Cisco representative so that they can help you to climb this feature in Cisco request to try and get priority on this point, it is useful. More customers are asking for the same thing, more Cisco considers that the feature request.
Concerning
Paulo Souza
My answer was helpful? Please note the useful answers and do not forget to mark questions resolved as "responded."
Tags: Cisco Support
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