What can I do if my serial number for InCopy is considered invalid?

I have 5.5 InCopy and just buy CS6, but the installation process signals that the serial number on my InCopy license certificate is invalid. The license is for 7 seats, but I just need a copy of the CS6 at this time. How can I complete installation of my purchased CS6?

If your cs6 is an upgrade and cs5.5 is not installed the two serial numbers will be requested.  Make sure that you enter the correct serial number appropriate for the guest.

If you are certain that you are using the correct serial numbers, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html

Tags: Adobe

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