Torch Smartphone blackBerry Bold questions

Hi, I picked up a BB Bold 9900 after having a nightmare of a week with my BB Torch that I had been used for more than a year.  I have the following problems with my two phones:

Phone NEW-BB Bold 9900:

Despite transfer all my contacts from the torch to the "BOLD", many contacts are missing from my contacts list in the "BOLD".  Why is this?  These are still visible in my flashlight.  Therefore, it is absolutely useless for me to buy a BB if it is even impossible to recover my entire contact list.  Quite frustrating!

FORMER telephone - BB Torch 9800:

(1) touch screen, red touchbutton and keyboard are dysfunctional.

(2) in spite of the withdrawal of the SIM card, the 'search box' on the home page seems to be hitting hlhlhlhlhlhlhlhlhlhlhlhlhlhlhlhlhlhlhlhl... automatically WITHOUT ANY CONTRIBUTION whatsoever! (goose bumps!)

(3) BB Desktop Software version is updated according to the update link.  Says the ad Office device using the latest version.  So not the possibility of an upgrade.

How can I solve the problems with the two above devices? Help, please!

With you your old phone, connection to BlackBerry Protect with your BlackBerry ID and do a data backup.  If you do not have BlackBerry Protect installed on your old phone, take the time now to do.  You can find Protect www.blackberry.com/protect from the browser of your phone visit BlackBerry App World.

Then, once your backup is complete, remove the battery from your old phone while it is turned on and with the SIM card still in it.  Replace the battery a few seconds later.

Now, remove your SIM card from your old phone and put in to the new.  Turn on your new phone and the connection once more to protect (the connection can be found using the link above).  He will see that you have changed phones and will ask you if you want to associate your new phone with Protect.  The answer is Yes.  When it is connected to the Protect, look for the icon Restore From A Backup File and select the backup file that you just created.  Load on your new phone, make sure he restored correctly, then you can remove your old phone of protection if you want.

It's the best way I know to deal with the situation.  Give it a try and post back with your results.

Tags: BlackBerry Smartphones

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