Toshiba 46TL938 can't update firmware

I got a message that a new firmware is available.
When I press Ok to continue, television plays the channel normally but does not respond when I press any key on the remote control.

I expect more than an hour, but nothing happens.
Then I unplagged the tv and when he if turn on again, I saw the old firmware to the system.
I tried once more and I had the same problem.

I'm doing something wrong or there is a problem?
Please describe step by step valuation process to confirm I don't hurt.

It is by TL series problem
1-reset the TV menu - Configuration - System
2 - go through the Setup again, then go to SW update it will work 100%

Tags: Toshiba

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