Toshiba PX1396U - 3T 01 - not detected by PC

Hi all

I have a Toshiba PX1396U - 3T 01 1 to usb 2.0 external hard drive (food sector) that I bought in 2009.

Recently, during transfer of files from the hard drive to another, the green copy to neutral bar. So, naturally, I suspected a loose connexionUSB. I canceled the file transfer, make sure the usb plug is correctly in the port and turn off the external hard drive.

When switching on, external hard disk red light stays on for 1-2 minutes before turning blue and once it has turned blue, the disc is not spinning and the hard drive is not detected on the computer. I compared it with my toshiba 320 GB external hard drive (also supply by sector), its indicator turned blue immediately, and I can feel the spinning.

What could be wrong my external hard drive and how to retrieve the files contained in it?

Hello

If the HARD drive does not turn upwards, I think that the problem that it related to the HARD drive itself. You can test it on another computer but if it s not turn not not the problem is the HARD drive in my opinion.

I think you need to send the HARD drive to an authorized repair service provider. Guys can check your HARD drive and replace it with a new model if your HARD drive is still under warranty.

Tags: Toshiba

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