Toshiba UK - trouble with European warranty

Hi all

"I have a new Toshiba laptop with a valid European warranty, laptop broke down with a HW error on graphic card / display, so I contacted Toshiba UK request to fill the European warranty, the Envoy me ' some self called expert PC" which is the local expert refused to service my laptop and fulfill its contract with toshiba , but after that I refused to accept his totally ridiculous and likely completely illegal terms where there were literally pushing me to relinquish my rights guaranteed by law!

Above all what probably makes it on a large scale, is the worst that anyone should be well aware, is that they ask the complete product, i.e. including * hard drive with all your data and in the service contract you sign who can erase your data and that you agree on that *.

Transfer of real meaning when you buy toshiba products and it brokes down, you can either get free warranty service and possibly lose all your data or you will have to pay for the service by you own on product warranty... nice cheat!

So now... here's someone from toshiba, which will explain this or you simply delete this thread?

> So now... here's someone from toshiba, which will explain this or you simply delete this thread?
Hi buddy, for me, it looks like you aren't aware that it is a community of users.
I put t know why you think that the admin would remove this thread, but of course the post has not been deleted

In any case, its a shame that you were not satisfied with the service.
Generally if your warranty is valid, (Toshiba laptops, PC all-in-One, netbooks and tablets are covered at least 1 year standard warranty, valid from the date of purchase)
all hardware issues must be fixed in terms of warranty and of course free.

Details on the warranty is available here:
http://www.Toshiba.EU/services/standard-warranty/ tab ' FAQ for Laptops»
I recommend that you check the points:
-What is covered by the Standard warranty?
-What is _not_ covered by the Standard warranty?
What should I back up my data?

On this page you will find the database with all the access points that are available worldwide
http://www.Toshiba.EU/innovation/generic/ASP_SUPPORT/

> Above all which is probably actually there on a large scale, is the worst that anyone should be well aware, is that they ask the full product, including hard drive with all your data and in the service contract you sign who can erase your data and that you agree on that.

To be honest, it is nothing unusual, and sounds like a common procedure.
The point is that the technician must recover the laptop using Toshiba Image factory (recovery disk) in order to set the camera back to the factory settings.
During the process of recover the drive HARD will be formatted and deleted data.

So very important to backup the data before this procedure!

I think that this information and the details on the recovery media as well as the recovery process are in the user manual. So if you created the recovery disc in the past, you must back up the data before using the recovery disk.

Tags: Toshiba

Similar Questions

  • Trouble with the Satellite Pro L300 Ethernet controller driver

    Hello

    I bought a Toshiba Satellite Pro L300 Model (PSLB9A - 064022)

    Put XP Pro/SP2-Having trouble with the Ethernet controller driver.

    I downloaded the driver from the appropriate list (Toshiba support) only network via another PC memory = car lappy

    Realtek_LAN_56861032008_XP.exe

    install
    installed in a folder named c:\ "DELL"-(WHICH can not be move?)
    drivers R86360
    OF this dossier, I do the "setup."

    broad com 440 x - installs as everything is good,
    made just TWO yellow controllers.in etha...
    \
    but isn't she suppose to be integrated realtek 10/100 Mbit / s Ethernet TX.

    Can someone please point me in the right direction.

    Thanks in advance...

    Steve

    Hello

    It seems that the Australian model, try this one:

    http://file.MyToshiba.com.au/file/Download/Resource/File/13002/Realtek_LAN_56861032008_XP.exe

  • Im having trouble with my iphone 16 GB ios 9.3.3 5s (G 13, 34) receive error code 22 tries to connect to the server, and nowhere suggestions?

    Im having trouble with my iphone 16 GB ios 9.3.3 5s (G 13, 34) receive error code 22 tries to connect to the server, and nowhere suggestions? I have tried almost everything turn power switch wifi in the middle and doing it to try to track down the problem in the Device Manager and im completely disgusted

    Have you tried turning off and back on again?

  • Upgrade memory for Toshiba NB305-02F with 1 GB DDR3 1066 MhZ

    I just bought a Toshiba NB305-02F with 1 GB of DDR3 1066 MhZ memory. I'm looking to upgrade to 2 GB. Anyone know what I have to buy (brand/product number)?

    See you soon!

    Take a look at this thread:
    http://forums.computers.Toshiba-Europe.com/forums//message.jspa?MessageID=232957

    Barrie wrote:

    + Good friend of mine told me that this NB must be compatible and upgraded with 8 RAM chip module memory 2GB apart from number PA3856U-1M2G (DDR3 netbooks). +
    + Now you can check Googling autour. +

  • Cannot change the brightness on Toshiba Tecra S11 with Win7 using the FN keys

    I can't change the brightness on Toshiba Tecra S11 with Win7 using the FN keys (disable audio and other work fine) when logged in as a normal user.
    Shortcuts keyboard console appears and pressing F6 or F7, the brightness is always set to level 1 (no matter how luminous monitor is really) and cannot be changed.
    I can change it via power or Administrator Options.

    Hello

    Maybe you didn't install VAP (value added package) for all user accounts.
    Please reinstall VAP by using your user account.

    You can also check if the user account is the Admin right supported.
    You can run simple applications (exe) as an administrator.
    For this, he must right click on exe file (value package) and should choose + Run as administrator. +

    Check it!

  • Trouble with Touch ID when you want to put one, it says that it does not recognize the finger

    Trouble with my ID touch, when I want to configure it says it cannot recognize my finger

    Apple Watch is not TouchID. Let us know what device you are using so that we can this post moved.

  • V06.10.07.2 (T) Toshiba BT Stack with ActiveSync 4.5 on Windows Mobile 6

    Hello

    I've looked everywhere for the v06.10.07.2 (T) of Toshiba BT Stack with ActiveSync 4.5 on the functioning of Windows Mobile 6. I still didn't find any solution.

    Everything that I found is a tutorial from this site, how to get a Toshiba pc synchronized with active sync 4.2 on a windows mobile 5! Not really useful:)
    As you can see, it differs much, ActiveSync 4.2 to 4.5 and windows mobile 5 or 6

    If there is no tutorial recommend if it still runs on a windows mobile device, that would be a thread of reference for all customers with the same problem, since windows mobile 6 is standard (and soon WinMo 7 version 2009).

    I m having a htc touch cruise Pocket PC with windows mobile 6 and the new Toshiba Bluetooth stack on my pc (win xp sp2 + sp3) installed > v06.10.07.2 (T) Toshiba BT Stack with active sync 4.5.

    Thank you all in advance!
    DAE

    Installation is pretty easy.

    Laptop:
    Set the COM port appropriate in Active Sync that adapts to your COM Server Bluetooth port. It is normally COM7.

    PDA with Windows Mobile 6:
    Ensure COM Bluetooth Manager is on.
    Configure the port on the laptop with Active Sync:
    Start->settings->connections->Bluetooth->devices->add new feature-> select your laptop-> port select "Active Sync"...

  • Just set up a Win 2 K server 8 and trouble with FTP.

    FTP on windows 2008 server
     
    Just set up a Win 2K 8 Server and have trouble with FTP. FTP and IIS roles are installed and port 21 is open on the firewall but still can't connect. Any suggestion would be appreciated. Thank you

    Hello Spacekowboy

    If the suggestions of the Ing. Ladislav Cermak do not work then repost it please your question in the Windows Server forums from the link below. Thank you.

    http://social.technet.Microsoft.com/forums/en/winservergen/threads

  • Having a lot of trouble with updates.

    Having a lot of trouble with updates. Windows updates do not settle with error code 0 x 643. Fix from MS Computer Center said as he repaired software update. This does not resolve the issue. Fix MS datacenter failed with code 16977922-2147024894. Troubleshooting MS Wizard had had to close with an unexpected error code 0 x 80040154.  Norton updates fails with an error unexpected 0x000003E8. Update of Skype have also failed.

    Hello

    I suggest you to follow these steps and check if that helps:

    Method 1:
    If you have installed a security software on the computer, then I suggest you try to disable temporary and check to see if the same problem happens. Make sure that you enable security software back once the diagnosis is made to prevent the computer from virus attacks.

    Method 2:
    Try to perform the clean boot, and then check if it helps:
    http://support.Microsoft.com/kb/310353

    NOTE: When you are finished troubleshooting, make sure that you reset the computer in start mode normal such as suggested in step 7 of the above article.

  • Toshiba Portege 3505 with addition of XP tablet, the cursor is moved and menu drop-down window opens intermittently

    My cursor is moved to the left of the screen, then a drop down window opens to display an element of right mouse drop-down window. It is intermittent in the duration and doen not always happen.

    I've performed on a toshiba portege 3505 with addition of windows xp tablet with all security updates. I tried maleware.org and run ms security essential.

    Pleaes tell me what I have and how to get rid of this bug.

    David

    It really doesn't look like a malware problem as much as you have scanned with MSE and Malwarebytes and found no problem.

    You can see this thread: http://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/menu-appear-to-the-left-of-my-cursor/4287cf85-42fe-4b49-92c6-bac01f007a6d

    Good luck...

  • Anyone who has other trouble with redcross haqve anti-virus software?

    original title: redcross anti virus

    Anyone who has other trouble with redcross haqve anti-virus software?

    Hello

    Red Cross Antivirus is a fake antivirus, a scam to force you to pay for it while he has no advantage at all.

    Red Cross Antivirus remove (uninstall Guide)<-- read="" this="">
    http://www.bleepingcomputer.com/virus-removal/remove-red-cross-antivirus

    It can be made repeatedly in Mode safe - F8 tap that you start, however you must also run them
    the Windows when you can.

    Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits run UnHackMe)

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Malwarebytes - free
    http://www.Malwarebytes.org/

    Run the malware removal tool from Microsoft

    Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

    You should get this tool and its updates via Windows updates - if necessary, you can download it here.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
    (Then run MRT as shown above.)

    Microsoft Malicious - 32-bit removal tool
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious removal tool - 64 bit
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

    also install Prevx to be sure that it is all gone.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs. It comes
    a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
    http://www.prevx.com/   <-->
    http://info.prevx.com/downloadcsi.asp  <-->

    Choice of PCmag editor - Prevx-
    http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

    Try the demo version of Hitman Pro:

    Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses, Trojans,
    Rootkits, etc.) that has infected your computer despite all the security measures that you have taken (such as
    the anti-virus software, firewall, etc.).
    http://www.SurfRight.nl/en/hitmanpro

    --------------------------------------------------------

    If necessary here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    New Vista and Windows 7 version
    http://OneCare.live.com/site/en-us/Center/whatsnew.htm

    Original version
    http://OneCare.live.com/site/en-us/default.htm

    http://www.Kaspersky.com/virusscanner

    Other tests free online
    http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

    --------------------------------------------------------

    Also do to the General corruption of cleaning and repair/replace damaged/missing system files.

    Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    -----------------------------------------------------------------------

    If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • Trouble with conversion email from POP to IMAP Comcast: Code: 800ccc0f

    Original title: POP IMAP conversion

    Trouble with conversion email from POP to IMAP Comcast:

    Code: 800ccc0f
    Your server suddenly put an end to the connection. Your IMAP command could not be sent to the server, due to non-network errors.

    I'm on Windows 7 Home edition, Service Pack 1.

    Using e-mail with Comcast Email Client programs
    http://customer.Comcast.com/help-and-support/Internet/email-client-programs-with-Xfinity-email/

    Instructions for:

    Outlook Express
    Outlook 2003
    Outlook 2007
    Outlook 2010
    Windows Mail or Windows Live Mail
    Windows 8
    Mozilla Thunderbird
    Mail for Mac
    Eudora

  • I had trouble with my windows 7 Home premium, I downloaded again and ended up with 2 windows 7 hard disk, how can I delete one?

    I had trouble with my windows 7 Home premium, so I downloaded it again, now when I connect it has windows7 and windows Home premium, but the family version premium won't load, how to remove this version of my hard drive?

    Click Start, type: msconfig

    Press enter on your keyboard

    Go to the Startup tab

    Select the entry you want to delete

    Click on delete

    Then set the time to '0'

    Then click on apply and OK

    Restart if prompted.

    ------------------------------------------

    If the problem persists, try the following

    Click Start, right click on computer

    Click on properties

    Under control panel home

    Click on "advanced system settings".

    Go to the Advanced tab

    Under Startup and recovery, click settings

    In the default operating system list, select Windows 7

    Uncheck the "time to display list of operating systems".

    Click OK

    Then apply and OK

    ---------------

    If it still does not respond, try the following:

    EasyBCD by NeoSmart Technologies would be your answer, it provides a graphical front-end to the BCDEdit Command line that makes it easy for you to set the boot settings and change the entries start on the new Windows Boot Manager.

    http://NeoSmart.NET/DL.php?id=1

  • trouble with userinit.exe is an error like (0 x 0000000005) and I don't see anything on the screen, it's all black what should I do?

    IM have trouble with userinit.exe, there a like (0 x 0000000005) of the error, and I don't see anything in the screen is all black, what I have to do?

    I would also like to run a file system check to verify and repair the operating system files

    Run a file system check to check and repair your system files.

    To do what type cmd in start search box, and then right-click to run as administrator, then
    SFC/SCANNOW

    It may need be performed up to three times before success
    Let us know the results of the report at the end

    Read here for more information
    http://support.Microsoft.com/kb/929833

  • I have a new computer toshiba laptop satellite with windows 8. NEED HELP!

    I have a new computer toshiba laptop satellite with windows 8.  It starts to turn on everytime I open the lid. How to disable this option? I want to press the button to turn on the laptop, not just open the lid? Thank you

    Hello

    Try to go into the Panel... Power options, and then select "Change Plan settings".

    Now, select 'Change Advanced Power Settings'... on the screen that opens, you will see a menu with different options, which is "Power button and lid"

Maybe you are looking for