TOUCH PAD ISSUES

Hey I recently bought my hp Envy 2 days. I already have problems with my touchpad.

Whenever I click on something, that it moves to a different location on my screen.

When I try to move the mouse rest in a place or disappears.

When I type and I will return to my touchpad, it takes about 30 seconds to re appear on my screen again.

The last number is whenever I click on the left side of the touch pad it disperses around the screen of clicks or clicks on something and did not want to click on.

someone please help id rather slove the question then go back to bestbuy since it would be the 4th time I went from laptops

Hello helpmymouseprob,

Welcome to the HP Forums!

I understand that the touchpad is not working. I will do my best to help you, but first I need the following information:

1 the model number of the computer. If you need help to find this information, please see this site: Guide to finding your product number

2. the operating system. If you need help to find this information, please visit this site in order to determine the Windows operating system.

3. This involved on some programs or all programs?

4. have you installed new software or drivers on this computer, before the problem appeared?

In addition, please try all the steps in this document, designed to solve the problem: use and troubleshoot the TouchPad and ClickPad (Windows 8)

Mario

Tags: Notebooks

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