Touchpad Firmware failed
I have a HP Pavilion dv6t-7000 CTO. Today, I decided to upgrade to windows 8.
I downloaded the Touchpad of HP and after executing Firmware update of the it, it says there is a problem while flashing the firmware. And now, as you can guess, my touchpad no longer works. I have installed 16.2.15.0 Synaptics device driver. When I try to run the Firmware update again once I get the Synaptics reflash error:
"A Synaptics Pointing device driver is necessary for flashing. "Please install a Synaptics driver version v15.1.6.0 or newer.
The touchpad does not appear in Device Manager, however, there is an unknown device and a PCI device listed in the section other devices.
I tried to reinstall the driver and everything but nothing has worked so far.
Help someone? Thanks in advance! Any suggestion is appreciated.
In fact I solved this problem by only a few minutes after this post. I didn't go into settings of windows mouse pointer and a pop-up box will appear offering me to uninstall the Synaptics driver. I have no idea how this differs manually uninstall the driver but yes click this checkbox actually solved the problem, while manual methods did not.
Tags: Notebooks
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Here is the log from Megafl:
Card #0
==============================================================================
Versions
================
Product name: adapter PERC H710P
Serial number : xxxxx - Im not sure if its save to publish a sn on the internet. But if a job DELL need to check the controller, please send me a PM.
FW Package Build: 21.0.2 - 0002Data from MFG.
================
MFG Date: 01/04/13
Transfer date: 01/04/13
Revision no.: A00
Battery FRU: n/aVersion of the image in Flash:
================
BIOS version: 5.30.00_4.12.05.00_0x05110000
CTRL-R Version: 4.00 - 0014
Pre-launch CLI version: 05.00 - 03: # 00008%
FW version: 3.130.05 - 1587
NVDATA Version: 2.1108.03 - 0093
Boot block version: 2.03.00.00 - 0003
STARTING version: 06.253.57.219Images pending in Flash
================
NonePCI Info
================
Provider code: 1000
Device ID: 005
SubVendorId: 1028
SubDeviceId: 1f77Host interface: PCIE
Frontend Port number: 0
The Device Interface: PCIEBackend Port number: 8
Port: address
0 4433221102000000
1 4433221103000000
2 0000000000000000
3 0000000000000000
4 0000000000000000
5 0000000000000000
6 0000000000000000
7 0000000000000000HW configuration
================
SAS address: 590b11c04b521300
BBU: present
Alarm: Absent
NVRAM: present
Debugger series: present
Memory: present
Flash: present
Memory size: 1024MB
TPM: Absent
On board the Extender: Absent
Key update: Absent
Sensor of temperature for ROC: present
For controller temperature sensor: presentROCK temperature: 57 degrees Celcius
Temperature controller: 57 degrees CelciusParameters
================
Current time: 20:28:33 9/4, 2013
Predictive failure polling interval: 300sec
Interrupt the active gas number: 16
Interrupt the completion of the throttle: 50us
Regeneration rate: 30%
PR rate: 30%
BGI rate: 30%
Consistency check rate: 30%
Rebuild rate: 30%
Cache flush interval: 4 s
Max led to spin-up at the same time: 4
Between groups of spin-up time: 12s
Coercion of physical training mode: 128 MB
Cluster mode: disabled
Alarm: disabled
Auto regeneration: enabled
Battery warning: enabled
ECC bucket size: 15
ECC bucket leak rate: 1,440 Minutes
Restore the hot spare to the Insertion: disabled
Exposing pregnant devices: disabled
Keep the history of the PD Fail: disabled
Reorganization of host application: enabled
Auto Detect Enabled BackPlane: SGPIO/i2c MS
Load balancing mode: automatic
Use only the FDE: Yes
Security assigned key: No.
Security key failed: No.
Not saved security key: No.
Default policy LD PowerSave: controller set
Maximum number of disks to connect direct to the top at 01:00
Any Cache offline VD kept: No.
Allow booting with preserved Cache: No.
Disable controller Reset online: No.
KFC in NVRAM: No.
Use the disk activity to locate: No.Capacity of
================
RAID levels supported: RAID0, RAID1, RAID5, RAID6, RAID00, RAID10, RAID50, RAID60, PRL 11, 11 with covering PRL, layout of PRL11-RLQ0 DDF with no span, DDF PRL11-RLQ0 available with span
Supported disc: SAS, SATAPermit mixture:
Mix allowed attachment
Status
================
ECC Bucket Count: 0Limits
================
Max of weapons by VD: 32
Max extends by VD: 8
Max tables: 128
Maximum VDs: 64
Max parallel orders: 1008
County EMS max: 60
Max Data transfer size: 8192 sectors
Max band PerIO: 42
Band of min size: 64 KB
Max band dimensions: 1. 0 MB
CacheCade varied size: 512 GB
Current size of CacheCade: 0 GB
The current size of the Cache FW: 887 MBCurrent device
================
Virtual drives: 1
Gradient: 0
Offline: 0
Physical devices: 2
Disks: 2
Critical records: 0
Has no records: 0Card operations support
================
Rebuild rates: Yes
Rate of CC: Yes
BGI rate: Yes
Rebuild rates: Yes
Patrol read rate: Yes
Alarm control: Yes
Cluster support: No.
BBU : No
Spanning: Yes
Dedicated backup: Yes
Reversible spare discs: Yes
Foreign Config import: Yes
Auto diagnosis: Yes
Allow the joint redundancy on table: No.
World Relief: Yes
Deny SCSI Passthrough: No.
Reject the SMP Passthrough: No.
Deny STP Passthrough: No.
Security: Yes
Snapshot enabled: No.
Support ECO without adding drives: Yes
Support the KFC: No.Operations supported VD
================
Read the policy: Yes
Write policy: Yes
IO policy: Yes
Access policy: Yes
The strategy of Disk Cache: Yes
Reconstruction: Yes
Deny locate: No.
Reject the CC: No.
Allow encryption Ctrl: No.
Turn on LDBBM: Yes
Breakmirror support: Yes
Energy savings: YesPD supported operations
================
Force online: Yes
Force offline: Yes
Rebuild the force: Yes
Deny the Force failed: No.
Deny the good/bad Force: No.
Refuse to replace missing: No.
Deny Clear: Yes
Deny locate: No.
Support temperature: Yes
Disable the Copyback functionality: No.
Enable JBOD: No.
Enable the feature Copyback on CHIP: No.
Activate Copyback of SSD on SMART error: No.
Select SSD read: No.
PR Correct unconfigured areas: Yes
Enable Spin Down of unconfigured disks: No.
Turn off the Spin Down of the hot spare function: Yes
Spin-Down time: 30
T10 power state: Yes
Errors counters
================
Memory correctable: 0
Mistakes not rectifiable memory: 0Cluster information
================
Authorized cluster: no
Cluster Active: No.Default settings
================
PHY polarity: 0
PHY PolaritySplit: 0
Base rate: 30
Band size: 64 KB
Hunting time: 4 seconds
Write policy: WB
Read the policy: Adaptive
Be cached when BBU Bad: disabled
IO caching: No.
SMART mode: Mode 6
Turn off the alarm: No.
Mode of coercion: 128 MB
ZCR Config: unknown
Dirty disk activity LED Watch: No.
BIOS continue on error: No.
Spin-Down Mode: no
Authorized device type: SAS/SATA Mix
Allow Mix attachment: Yes
Allow to Mix SAS/SATA HDD to VD: No.
Allow Mix SAS/SATA SSD in VD: No.
Allow Mix HDD/SSD in VD: No.
Enable SATA in Cluster: No.
Chained Max speakers: 4
Disable Ctrl-R: No.
Enable Web BIOS: No.
Direct Mapping PD: Yes
BIOS enumerate VDs: Yes
Restore the hot spare integration: No.
Exposing pregnant devices: No.
Keep the history of the PD Fail: No.
Disable any perforation: No.
Zero based speaker enumeration: Yes
PreBoot CLI enabled: no
Disk activity see the LED: Yes
Disable cluster: Yes
Disable SAS: No.
Auto Detect Enable BackPlane: SGPIO/i2c MS
Use only the FDE: Yes
Led enable header: No.
Delay during the POST: 0
EnableCrashDump: No.
Disable controller Reset online: No.
EnableLDBBM: Yes
Uncertified hard disk drives: enable
Treat simple span R1E as R10: Yes
LD max by the Bay: 16
Energy saving option: don't turn down the readers not configured
Don't turn down hot spares
Do not Auto centrifuge configured Drives
Power settings apply to all readers - cannot set the individual parameters of power PD/LD
Max power savings option is not allowed for LDs. supply Conditions only T10 should be used.
Written in cache is not used for queue down VDs
Annex can disable save energy at the level of the controller
By default the spin time in minutes: 30
Enable JBOD: No.
Journal of the ATS in Flash: no
Auto improved Import: No.
BreakMirror RAID support: Yes
Disable the join mirror: Yes
Time required to detect the CME: 60 sExit code: 0x00
Controllers H710 series have been tested and validated in the Dell only 12 servers (such as the PE 720) generation. Further, check your H710p came from a Precision Workstation. The following valid this information, which came from the file nocheck.bat for this controller:
OFF @Echo
CLSput the FW = 21.0.2 - 0002
Set ROM = H710PAWS.rom
SUBDEV = 1f77 set
DOS32A = set / AC /NOWARN:9004You will need this patch: http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=CGM2K which is the latest available for this particular controller.The controller may or may not work in your PE710, it just has not been tested or validated. Good luck!
Kind regards
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A lot of questions of touchpad with Inspiron 5558. At first he kept freezing assumes that it is resolved with chipset driver and IO for Intel hardware. But also note that this touchpad has no way to adjust the sensitivity, characteristics or actions. Each touchpad I've ever used has a control panel. Its nowhere to be found. In fact, the Inspiron 5558 lists no touchpad driver at all and apparently the Windows 10 list the driver as of 2006. Now I have two finger roll, and it does not OK. But even when I try and install the synaptic driver it says it installs OK but nothing really changes. I hope that someone can sound solutions? Dell support certainly had none.
Something wrong with this TouchPad. Only drivers that it accepts are generic Microsoft drivers since 2006.
Driver PS/2 and a driver of human interface. Yes, you get a function of the gesture, but I've lived a lot of freeze ups requiring a reboot and lack of clicks, to tap sensitive to clicks and sometimes a left click is registered as a right click. Interesting to see how if you're looking for support Inspirion 5558 per model / serial number you will not find the listed 5558? But I can't seem to find a touchpad driver listed for the Inspirion 5558. The only listed under mouse/keyboard to this model drivers is a Logitech Unifying receiver driver. When I try to install the generic Synaptics driver in indicates that it installs successfully, but nothing is really happening. My feeling is that the touchpad is defective and the identification for the touchpad firmware is missing. Technical support told me if the pilots do not fix it then they should replace the hardware. Unfortunately, I'll just return the laptop for refund.
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Equium A60-181 more problems.
Well, I decided to update my BIOS to 1.90 summer saw questions
with firewire port, however, this has not cured the problem I ve
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I'm not really all that bothered I put t need firewire, but it
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The brightness of the screen, you can change using FN + F6 or F7. Check Please also the brightness of the screen in power management. Under Normal profile, you can set the amount of brightness for each level of battery capacity. There are four of them.
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Operating system: Windows 7 64-bit
I want to turn the touchpad on or off. The cursor keeps jumping from one place to another and it is hard to type...
There is a small circular depression, I tried double tapping, as almost everywhere in the leftcorner... It does not work! How can I activate it extinguished/turned on? Also I tried to download the driver for the synaptics touchpad, it fails to download each time...
Help, please...
Hi shwetz, welcome to the Forums of HP. I found 3 versions of the: g4-1317,I suspect that they have the same software available, I will use the "g4-1317AU" as a reference.
I really hate this behavior as well when typing on a notebook. Especially with my big gloves, I can't help but the TouchPad for the life of me. Your TouchPad software should have special settings for "PalmCheck" and "Touch sensitivity", which could help aleviate the jitter that occurs when you type. On mine I also have Auto-desactiver the TouchPad when I plug in an external USB mouse.
Nevertheless, it should be able to be disabled. The instructions are in the "Disable the TouchPad" section in this document: use and configure the TouchPad (Windows 7 and Vista)
If you can't turn them off, you may restore the original TouchPad drivers using this method: use of the Recovery Manager to restore the software and drivers (Windows 7)
These are the correct drivers, if you want to download them and install them after you restore the original.
Synaptics TouchPad Driver. You will need to uninstall the restored, if she complains to you when you try to install it.I hope this helps, I assure you that I have fought this battle before in my personal computer. I'm sure we'll get there, made me know how this turns out.
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QCA61x4A of Qualcomm Atheros driver v12.0.0.116
Is there a driver that is later than v12.0.0.116? as a v12.0.0.119? WHAT is a v12.0.0.191? The acer v4.0.2.217 driver update support center which is more advanced will not work. It gives an invalid ip address after coming out of sleep. ACER, please help us. Qualcomm will NOT be.
And you should definitely do that you have the latest BIOS 1.14 times and touchpad firmware 1.17 (assuming you have synaptics) If you haven't already.
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Hi, I keep getting this error message pop up when I start my laptop.
With this problem I also have constant problems with cell phone freezing. The cursor still moves, but I can't click on anything or anything nearby. It just doesn't do anything.
Then I get the circle goes along like its loading then it freezes completely.
I have to hold in the power button to stop and start again.
It resumed the process time usually 3 or 4 and then the laptop works very well for a while.
This laptop in particular was nothing else problems from the outset. We bought new and if she had referred to the Shop 3 times for various issues.
The first being the issue of frozen cursor that has been resolved.
Second time was for the same reason as now and also the third time it was for this reason.
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What is the message above?
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Hello
So I'm curious to know if you will always get the error from the first post, after you have uninstalled the Acer portal.
However, further suggestions I have no based on the information you gave me.
After you have a blockage on the system and restarting, try to run this command from start
eventvwr.msc
This will bring up the event viewer. Here on the left look in the logs of windows, system and application. Try to see if you have a warning or an error that happened roughly around the time of the system to hang. If you you can write here what is on or you can know if this is relevant or not in the system crash. But I don't know if the problem will be recorded in the event viewer.
Also, please be sure that you have installed the drivers latest. Especially the management engine intel.
Chipset Intel Driver Chipset 10.1.1.8 4.7 MB 04/11/2015 Download Drivers of e/s Intel Driver e/s series 1.1.253.0 2.9 MB 19/08/2015 MgmtEngine Intel ME (engine management) Driver 11.0.0.1155 60.7 MB 21/07/2015 Download AMT Intel Intel AMT driver 11.0.0.1155 60.7 MB 19/08/2015 Download Also make sure you have the latest version of the BIOS installed.
BIOS Acer Improves the function of the touchpad. 1.29 8.6 MB 11/10/2015 On the Web page, there is also a synaptics touchpad firmware, which should solve some problems of touchpad in windows 10. I don't know whether or not you should. You can check on http://www.acer.com/ac/en/US/content/drivers in writing / research for your laptop model.
If all this does not help, you try to start in safe mode to see if the system crashes in safe mode. However, the experience in safe mode will be great
To do this, go to start---> click power---> hold the SHIFT key and restart press---> after restarting the list of options, select trubleshoot--->--->--->, the start of the advanced options settings and then restart.
After restart, select the safe mode with networking (press 5). Try to work for a while in safe mode to see if the system crashes.
Also, I see you have a lot of software installed from acer. If you do not you can uninstall safely abphoto, Acer, Acer agent Explorer Explorer, improvement of experience both Acer user and like many AOP framework (which serves as a portal of acer). I don't know what to say about the other acer software. If you uninstall some of the software I mentioned here, it is possible that some plans of power, or some keyboard shortcuts will not work.
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