Fake H710p PERC? -Firmware upgrade error

Hallo,

I recently bought a DELL PERC's H710p to the address but I can't update the firmware or install the driver. I always get an error like:
"No controllers present or detected."

First I thought that this is because the PERC H710p is not supported on a DELL R710 server. But after some research, I found something weird.

The reason why the update of the firmware fails is simply the fact, that the "SUBDEV = 1f38" required when updating cannot be fond. My 'H710p' has a different SUBDEV. His SUBDEV is 1f77. So my question is, I bought some controller "false"?

If this is not a 'fake' controller, what should I do to update my H710p and how to install the drivers?

Thank you

Here is the log from Megafl:

Card #0

==============================================================================
Versions
================
Product name: adapter PERC H710P
Serial number : xxxxx - Im not sure if its save to publish a sn on the internet. But if a job DELL need to check the controller, please send me a PM.
FW Package Build: 21.0.2 - 0002

Data from MFG.
================
MFG Date: 01/04/13
Transfer date: 01/04/13
Revision no.: A00
Battery FRU: n/a

Version of the image in Flash:
================
BIOS version: 5.30.00_4.12.05.00_0x05110000
CTRL-R Version: 4.00 - 0014
Pre-launch CLI version: 05.00 - 03: # 00008%
FW version: 3.130.05 - 1587
NVDATA Version: 2.1108.03 - 0093
Boot block version: 2.03.00.00 - 0003
STARTING version: 06.253.57.219

Images pending in Flash
================
None

PCI Info
================
Provider code: 1000
Device ID: 005
SubVendorId: 1028
SubDeviceId: 1f77

Host interface: PCIE

Frontend Port number: 0
The Device Interface: PCIE

Backend Port number: 8
Port: address
0 4433221102000000
1 4433221103000000
2 0000000000000000
3 0000000000000000
4 0000000000000000
5 0000000000000000
6 0000000000000000
7 0000000000000000

HW configuration
================
SAS address: 590b11c04b521300
BBU: present
Alarm: Absent
NVRAM: present
Debugger series: present
Memory: present
Flash: present
Memory size: 1024MB
TPM: Absent
On board the Extender: Absent
Key update: Absent
Sensor of temperature for ROC: present
For controller temperature sensor: present

ROCK temperature: 57 degrees Celcius
Temperature controller: 57 degrees Celcius

Parameters
================
Current time: 20:28:33 9/4, 2013
Predictive failure polling interval: 300sec
Interrupt the active gas number: 16
Interrupt the completion of the throttle: 50us
Regeneration rate: 30%
PR rate: 30%
BGI rate: 30%
Consistency check rate: 30%
Rebuild rate: 30%
Cache flush interval: 4 s
Max led to spin-up at the same time: 4
Between groups of spin-up time: 12s
Coercion of physical training mode: 128 MB
Cluster mode: disabled
Alarm: disabled
Auto regeneration: enabled
Battery warning: enabled
ECC bucket size: 15
ECC bucket leak rate: 1,440 Minutes
Restore the hot spare to the Insertion: disabled
Exposing pregnant devices: disabled
Keep the history of the PD Fail: disabled
Reorganization of host application: enabled
Auto Detect Enabled BackPlane: SGPIO/i2c MS
Load balancing mode: automatic
Use only the FDE: Yes
Security assigned key: No.
Security key failed: No.
Not saved security key: No.
Default policy LD PowerSave: controller set
Maximum number of disks to connect direct to the top at 01:00
Any Cache offline VD kept: No.
Allow booting with preserved Cache: No.
Disable controller Reset online: No.
KFC in NVRAM: No.
Use the disk activity to locate: No.

Capacity of
================
RAID levels supported: RAID0, RAID1, RAID5, RAID6, RAID00, RAID10, RAID50, RAID60, PRL 11, 11 with covering PRL, layout of PRL11-RLQ0 DDF with no span, DDF PRL11-RLQ0 available with span
Supported disc: SAS, SATA

Permit mixture:

Mix allowed attachment

Status
================
ECC Bucket Count: 0

Limits
================
Max of weapons by VD: 32
Max extends by VD: 8
Max tables: 128
Maximum VDs: 64
Max parallel orders: 1008
County EMS max: 60
Max Data transfer size: 8192 sectors
Max band PerIO: 42
Band of min size: 64 KB
Max band dimensions: 1. 0 MB
CacheCade varied size: 512 GB
Current size of CacheCade: 0 GB
The current size of the Cache FW: 887 MB

Current device
================
Virtual drives: 1
Gradient: 0
Offline: 0
Physical devices: 2
Disks: 2
Critical records: 0
Has no records: 0

Card operations support
================
Rebuild rates: Yes
Rate of CC: Yes
BGI rate: Yes
Rebuild rates: Yes
Patrol read rate: Yes
Alarm control: Yes
Cluster support: No.
BBU                             : No
Spanning: Yes
Dedicated backup: Yes
Reversible spare discs: Yes
Foreign Config import: Yes
Auto diagnosis: Yes
Allow the joint redundancy on table: No.
World Relief: Yes
Deny SCSI Passthrough: No.
Reject the SMP Passthrough: No.
Deny STP Passthrough: No.
Security: Yes
Snapshot enabled: No.
Support ECO without adding drives: Yes
Support the KFC: No.

Operations supported VD
================
Read the policy: Yes
Write policy: Yes
IO policy: Yes
Access policy: Yes
The strategy of Disk Cache: Yes
Reconstruction: Yes
Deny locate: No.
Reject the CC: No.
Allow encryption Ctrl: No.
Turn on LDBBM: Yes
Breakmirror support: Yes
Energy savings: Yes

PD supported operations
================
Force online: Yes
Force offline: Yes
Rebuild the force: Yes
Deny the Force failed: No.
Deny the good/bad Force: No.
Refuse to replace missing: No.
Deny Clear: Yes
Deny locate: No.
Support temperature: Yes
Disable the Copyback functionality: No.
Enable JBOD: No.
Enable the feature Copyback on CHIP: No.
Activate Copyback of SSD on SMART error: No.
Select SSD read: No.
PR Correct unconfigured areas: Yes
Enable Spin Down of unconfigured disks: No.
Turn off the Spin Down of the hot spare function: Yes
Spin-Down time: 30
T10 power state: Yes
Errors counters
================
Memory correctable: 0
Mistakes not rectifiable memory: 0

Cluster information
================
Authorized cluster: no
Cluster Active: No.

Default settings
================
PHY polarity: 0
PHY PolaritySplit: 0
Base rate: 30
Band size: 64 KB
Hunting time: 4 seconds
Write policy: WB
Read the policy: Adaptive
Be cached when BBU Bad: disabled
IO caching: No.
SMART mode: Mode 6
Turn off the alarm: No.
Mode of coercion: 128 MB
ZCR Config: unknown
Dirty disk activity LED Watch: No.
BIOS continue on error: No.
Spin-Down Mode: no
Authorized device type: SAS/SATA Mix
Allow Mix attachment: Yes
Allow to Mix SAS/SATA HDD to VD: No.
Allow Mix SAS/SATA SSD in VD: No.
Allow Mix HDD/SSD in VD: No.
Enable SATA in Cluster: No.
Chained Max speakers: 4
Disable Ctrl-R: No.
Enable Web BIOS: No.
Direct Mapping PD: Yes
BIOS enumerate VDs: Yes
Restore the hot spare integration: No.
Exposing pregnant devices: No.
Keep the history of the PD Fail: No.
Disable any perforation: No.
Zero based speaker enumeration: Yes
PreBoot CLI enabled: no
Disk activity see the LED: Yes
Disable cluster: Yes
Disable SAS: No.
Auto Detect Enable BackPlane: SGPIO/i2c MS
Use only the FDE: Yes
Led enable header: No.
Delay during the POST: 0
EnableCrashDump: No.
Disable controller Reset online: No.
EnableLDBBM: Yes
Uncertified hard disk drives: enable
Treat simple span R1E as R10: Yes
LD max by the Bay: 16
Energy saving option: don't turn down the readers not configured
Don't turn down hot spares
Do not Auto centrifuge configured Drives
Power settings apply to all readers - cannot set the individual parameters of power PD/LD
Max power savings option is not allowed for LDs. supply Conditions only T10 should be used.
Written in cache is not used for queue down VDs
Annex can disable save energy at the level of the controller
By default the spin time in minutes: 30
Enable JBOD: No.
Journal of the ATS in Flash: no
Auto improved Import: No.
BreakMirror RAID support: Yes
Disable the join mirror: Yes
Time required to detect the CME: 60 s

Exit code: 0x00

Controllers H710 series have been tested and validated in the Dell only 12 servers (such as the PE 720) generation.   Further, check your H710p came from a Precision Workstation.  The following valid this information, which came from the file nocheck.bat for this controller:

OFF @Echo
CLS

put the FW = 21.0.2 - 0002
Set ROM = H710PAWS.rom
SUBDEV = 1f77 set
DOS32A = set / AC /NOWARN:9004

 
You will need this patch: http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=CGM2K which is the latest available for this particular controller.

The controller may or may not work in your PE710, it just has not been tested or validated.  Good luck!

Kind regards

Tags: Dell Servers

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