Touchscreen stop EliteBook 2760p work after windows

EliteBook 2760p

'Pen' and 'Finger touch' stop working

Product name: HP EliteBook 2760p

Operating system: Windows 7 Professional 32-bit (service pack 1)

Error: cannot anywhere find any error message

Changes made to the system hardware or recent software: no

Description of the problem:

I didn't go to the customer service again I have not go I post just this forum who know someone who can help.

'Pen' and 'Finger touch' stop working if I do this:

STEP A

Spoiler (Highlight to read)

1. stop windows / power off

2. remove the batery (while the touchscreen still works)

3. plug the power cord

4. start windows / power

5. stop windows / power off

6. unplug power cord

7. Insert batery

8. start windows / power (no batery power to just cord)

9. press on the screen work stoppage

1. stop windows / power off2. remove the batery (while the touchscreen still works) 3. Connect power cord4. Start windows / power on5. Windows Shutdown / power off6. Unplug power cord7. Insert batery8. Start windows / power (no batery power cord just) 9. Touch screen stop working

Connection method: wifi

Issue of duplication: Happens all the time when I do above, even if I only do step r.5 to 8

Performed troubleshooting:

STEP B

Spoiler (Highlight to read)

1. when the screen does not touch and batery is inserted and plugged power cord.

2. shut down windows

3. start windows

4 touch screen works again (until I do the steps A.1 - 8 or 8 - A.5, it occurs once again)

1. when the touchscreen does not and batery is inserted and no plugged.2 power cord. Stop windows3. Start windows4. touch screen works again (until I do the steps A.1 - 8 or 8 - A.5, it occurs once again)

Technical expertise: I can install windows, drivers and software, but I don't like not change registery, install crapware or not normal tweaks.

SLIPPED

Finally I have my laptop is back to the customer service. and he replaced my screen. now, it works fine.

Tags: Notebooks

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